Customer Service Office

MICHELLE MWANGI

*** ***** ****, ******, ** 197**-***-*** 2409 ****************@*****.***

EDUCATION

LINCOLN UNIVERSITY 2018

(BS Accounting & Business Information Technology)

Alliance Francaise – Diploma in French - Nairobi, Kenya 2014 Institute of Advanced Technology – Nairobi, Kenya 2014

(Diploma in Computers)

KIANDA GIRLS HIGH SCHOOL 2013

(High School Diploma)

Summary

I am Highly organized and independent, able to effectively coordinate tasks to accomplish projects with timeliness and creativity

Areas of expertise include the following:

Accounting

Sales and Marketing

communication skills

Customer relations

Computer skills (MS Excel, MS word, PowerPoint)

PROFESSIONAL EXPERIENCE

IT Specialist - Pearson Vue March 2018

Duties and responsibilities Included:

Provide technical support, troubleshooting, maintenance and upgrades to help clients maintain database infrastructure

Coordinated and overseed all day-to-day aspects of the administration of standardized testing activities

coordinated testing program policies and procedures Provided routine direction, information, and advisement to candidates Ensured that all test administration is carried out in compliance with higher education policies, regulations, guidelines, and standards

Assistant grants & contracts specialist -Lincoln University-PA Jan 31, 2016 - Jan 2018

Duties and Responsibilities Included ;

• Wrote and provided monthly data input and performance reporting for grants received from the department of Education

• Worked closely with finance, program, and development teams to ensure scholarships and grant program success.

• Developed, implemented, and reviewed IDIQ contracts, GSA schedules, purchase orders, subcontracts and consultant agreements.

• Created and maintain office database for current and incoming information.

• Analyze and monitor office budgets

• Provided financial support services for consultants and principal investigators: generated financial reports, created and maintained budgets, corrected charges, monitored expenses and cost transfers, tracked costs, allocated and monitored sponsor payments and prepared report summary

• Maintain office schedule, collecting and mailing office mail Customer Service Agent at Spirit Airline, Philadelphia, PA June 2017-September 2017

• Greeting and checking passenger documentation.

• To check passengers in using a computer based system, issuing boarding cards and baggage labels.

• Process passengers at the boarding gate.

• Apply airline regulations which may involve charging excess baggage or upselling.

• Informed ticket holders of airline policies and procedures to ensure a thorough understanding of benefits and responsibilities

• Managed the flow of traffic through airline terminal gates while communicating pertinent boarding announcements to guests

• Utilized critical thinking and effective communication skills to solve problems during irregular flight operations

PROFESSIONAL REFERENCES

Ms. Veronica Mcauley – Director of Financial Aid, Curtis Institute of Music Philadelphia, PA. Andrew Gitongu – Manager, Hollywood Casino Toledo, OH.

Contact this candidate