Customer service, communication, sales, teamwork

LAURA RANDAZZO

********@***.***

Work Summary:

● Superior rapport building and relationship building skills

● Esteemed for performing multiple tasks at a given time

● Able to perform efficiently and accurately in stressful conditions

● Possess strong communication, interpersonal and public speaking skills

● Keen sense of people’s needs and wants

● Known for having a positive personality as well as highly trustworthy and professional

● Able to work independently and/or with a team

● Highly organized office administrator and receptionist that delivers excellent customer service Core Proficiencies:

team building, office administration, networking, writing, organization, public speaking, customer service, Microsoft Office, data entry

Professional Experience:

College of Medicine, M iami, FL Nov 2017-July 2018 NeighborhoodHELP Program at FIU

Office Coordinator

● Coordinates administrative functions and provides key administrative support to department faculty and staff within the NeighborhoodHelp (NHelp) outreach team.

● Initiates and implements office procedures. Provides follow up on pending actions, ensures completion, facilitates workflow, and distributes information.

● Manages the Outreach team's SharePoint system by creating, organizing, managing and editing folders and subfolders within the system. Additionally edits users, permissions, and liaises with the HWCOM IT department for all IT needs

● Coordinates and maintains the department calendar and the calendars of the Chief of Division of Policy & Research and Community Development, Program Director, and the NHelp Assistant Professor.

● Provides leadership and oversight in the coordination and execution of special events.

● Serves as a liaison, maintaining a high level of public relations and interaction with NHelp faculty, staff and community organizations. Assists with matters of confidential and sensitive nature.

● Coordinates, plans, and arranges all travel; processes travel authorizations, mileage, expense reimbursements, personal time off requests for department faculty and staff.

● Provides confidential assistance in the receipt and handling of information. Coordinate and schedule all department meetings, community events, training ́s and interviews including new employee onboarding training.

● Composes and/or prepares agendas, reports, memos, letters, meeting minutes, and other documents using Microsoft Office Suite, database or other presentation software.

● Coordinates and directs office services such as maintaining records, department inventory, promotional materials inventory, supplies and IT equipment inventory. 1 P age

Frost Art Museum at FIU, M iami, FL Sept 2014- August 2016 First Impressions Representative

● Ensured the highest quality of customer service to visitors and members by greeting, educating on current exhibitions, and making sure their needs were best met by listening and providing solutions

● Managed 3 employees by setting schedules, assigned responsibilities during private events, openings, and prioritized daily agenda

● Surveyed 100 students on campus to help create a new student membership package

● Volunteered as Co-Chair of student committee in order to create events such as open mic nights, poetry readings, paint parties, artist lectures, happy hours

● Assisted in private events with events team by providing front desk assistance, overall set up, and pushed for upgrading membership packages from current members

● Provided service to curator, art director, registrar, and artist for museum openings by making sure all needs and requests were satisfied to present gallery to public

● Performed routine administrative duties such as filing, answering phones, documenting and submitting visitor surveys to marketing team

Premier Smile Center, F ort Lauderdale, FL June 2013-Dec 2013 Public Relations Coordinator

● Assisted marketing team by creating content for monthly newsletter

● Promoted new patient specials by creating flyers to hand out during networking events and posted specials on social media outlets such as Facebook and Twitter

● Built rapport with local businesses in order to enlarge referral network

● Assigned administrative tasks such as filing, answering multiple phones lines, scheduling patients, and providing customer service to incoming calls and in office requests

● Reactivated an average of 15 patients per month- those not seen from dentist in 6 months or more Actioncoach, F ort Lauderdale, FL Nov 2012-June 2013 Marketing Assistant for Business Coach Juan Ortega

● Assisted in creating monthly coaching seminars by arranging set up and ensuring supplies were provided

● Made cold calls to local business owners to bring awareness of services and invite them to coaching workshops

● Helped develop mailings and newsletters for clientele

● Attended networking events on behalf of business coach Juan Ortega for Fort Lauderdale Chamber of Commerce Education:

Florida International University, M iami, FL

Bachelor of Arts in Communication Arts

August 2016

Volunteering:

Calvary Chapel Church of Fort Lauderdale

Missions Trip to Cartagena, Colombia- served victims of human trafficking Hope Women’s Center

Counselor for women experiencing at-risk pregnancies Toastmasters International

Club President

Passionately delivered an average of 30 speeches

District level champion in speech contest held February 2014 2 P age

3 P age

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