KATHERINE CARVAJAL
BLK *** JLN BUKIT MERAH **-***6 SINGAPORE 160107
********@*****.*** +65 82879068
Summary
Detail oriented professional with experience in HOSPITALITY FRONT OFFICE, PHONE BANKING CUSTOMER SERVICE/SALES and as a HOSPITAL STAFF NURSE. Seeking to take the next career step with respected organization dedicated to world class quality. Born empathetic with the natural ability to be compassionate on helping people as well as promoting establishment's purpose. Skills
Adaptability to people & situation Customer focus
Multitasking and organization Writing and communication
Problem Solving Data Analysis
Collaboration Computer & Telephone skills
Work history
Sales / Customer Service Oct 2017 - Present
Vodoke Pte Ltd
Researched new potential clients and assist in calling to arrange meetings
Assisted in quotation preparation, contracts and sales materials
Resolved calls and inquiries from customers
Assist in developing new ideas, product promotions and maintaining contract services Consumer Telephone Banker Jul 2013 - Sept 2017
JPMorgan Chase & Co
Provided analysis and investigation of card member's account concern and delivered exemplary customer service experience and resolution in a timely manner
Handled an average of 60-70 calls per day addressing customer inquiries, solving problems and providing new product information
Awarded as 2nd Top Banker for February, April and May 2015 with overall score of 4.25 out of 5
Recognized as Demonstrating One Of The 5 keys To A Great Customer Experience “Build Lasting Relationships" for 2nd quarter of 2015
Staff Nurse Dec 2011 - Mar 2013
Cebu Doctors' University Hospital
Implemented Staff Nurse duties accordingly
QHA Trent Accredited 300-bed capacity tertiary hospital
Experienced in Medical-Surgical Ward, OB ward, ICU & ER
Skilled in IV cannulation, medicine administration, medical equipments and the like. Guest Service Officer Sept 2009 - Nov 2011
Radisson Blu Hotel Cebu
Promoted hotel brand through incorporating personalized services in tandem with teamwork and exemplary standards
Collaborated with multiple departments to ensure the delivery of efficient, high-quality service
Managed room services using Opera System
Recognized for demonstrating "Excellent Service" through guest commendation on May 2011 Trainings/Seminars/Volunteer
Afreight 25th Anniversary - Medics volunteer Jun 2018
Filipino Community Meeting with President Duterte - Medics volunteer May 2018
Basic Life Support for Health Care Providers (Cebu Doctors’ University Hospital) Sep 2012
Advances in Wound and Stoma Management Training Jul 2012
(Philippine Society of General Surgeons, Inc.)
Basic Safety Training (Cebu Reliable & Excellent Seafarers Training Center) May 2013
Crowd Management, Passenger Safety and Safety Training for Personnel May 2014
(PhilAsia Maritime Services Training Center)
Education
Bachelor of Science: NURSING 2009
CEBU DOCTORS’ UNIVERSITY
Ranked 179th out of 663 students
High School Diploma: 2005
PHILIPPINE CHRISTIAN GOSPEL SCHOOL