KATHERINE CARVAJAL

BLK *** JLN BUKIT MERAH **-***6 SINGAPORE 160107

ac6i2o@r.postjobfree.com +65 82879068

Summary

Detail oriented professional with experience in HOSPITALITY FRONT OFFICE, PHONE BANKING CUSTOMER SERVICE/SALES and as a HOSPITAL STAFF NURSE. Seeking to take the next career step with respected organization dedicated to world class quality. Born empathetic with the natural ability to be compassionate on helping people as well as promoting establishment's purpose. Skills

Adaptability to people & situation Customer focus

Multitasking and organization Writing and communication

Problem Solving Data Analysis

Collaboration Computer & Telephone skills

Work history

Sales / Customer Service Oct 2017 - Present

Vodoke Pte Ltd

Researched new potential clients and assist in calling to arrange meetings

Assisted in quotation preparation, contracts and sales materials

Resolved calls and inquiries from customers

Assist in developing new ideas, product promotions and maintaining contract services Consumer Telephone Banker Jul 2013 - Sept 2017

JPMorgan Chase & Co

Provided analysis and investigation of card member's account concern and delivered exemplary customer service experience and resolution in a timely manner

Handled an average of 60-70 calls per day addressing customer inquiries, solving problems and providing new product information

Awarded as 2nd Top Banker for February, April and May 2015 with overall score of 4.25 out of 5

Recognized as Demonstrating One Of The 5 keys To A Great Customer Experience “Build Lasting Relationships" for 2nd quarter of 2015

Staff Nurse Dec 2011 - Mar 2013

Cebu Doctors' University Hospital

Implemented Staff Nurse duties accordingly

QHA Trent Accredited 300-bed capacity tertiary hospital

Experienced in Medical-Surgical Ward, OB ward, ICU & ER

Skilled in IV cannulation, medicine administration, medical equipments and the like. Guest Service Officer Sept 2009 - Nov 2011

Radisson Blu Hotel Cebu

Promoted hotel brand through incorporating personalized services in tandem with teamwork and exemplary standards

Collaborated with multiple departments to ensure the delivery of efficient, high-quality service

Managed room services using Opera System

Recognized for demonstrating "Excellent Service" through guest commendation on May 2011 Trainings/Seminars/Volunteer

Afreight 25th Anniversary - Medics volunteer Jun 2018

Filipino Community Meeting with President Duterte - Medics volunteer May 2018

Basic Life Support for Health Care Providers (Cebu Doctors’ University Hospital) Sep 2012

Advances in Wound and Stoma Management Training Jul 2012

(Philippine Society of General Surgeons, Inc.)

Basic Safety Training (Cebu Reliable & Excellent Seafarers Training Center) May 2013

Crowd Management, Passenger Safety and Safety Training for Personnel May 2014

(PhilAsia Maritime Services Training Center)

Education

Bachelor of Science: NURSING 2009

CEBU DOCTORS’ UNIVERSITY

Ranked 179th out of 663 students

High School Diploma: 2005

PHILIPPINE CHRISTIAN GOSPEL SCHOOL

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