Information Technology

Samer Zabaneh

Objective

Legal U.S. resident looking for employment opportunities in the United States in the Information Technology field, to utilize my technical and management/leadership skills and long experience for achieving the target and developing the best performance in your organization. I would like to implement my innovative ideas, skills and creativity for accomplishing the projects.

E-mail : ********@*****.***

Cell Phone : 407-***-****

Summary of Qualifications

Areas of Expertise

Certifications

Accomplishments

Other skills

26 years of experience in the IT field. Experienced with different Microsoft Windows Servers and workstations’ operating systems, large Local Area Networks, network and information security and Software trainer.

21 years (out of the 26 years) working with the U. S. Department of State overseas at the U. S. Embassy in Amman – Jordan. A large Local Area Network (LAN) with a very high information security standards environment: 10+ servers, 500+ workstations and more than 800 users.

Windows Server Based Operating Systems.

Data Integrity / Disaster Recovery

IT Security Policies & Procedures.

DHCP and Network Management

Exchange Server & Active Directory Management

Configuring, Troubleshooting & fixing Computers & Printers’ problems

Network and Systems Security

Contingency planning

Servers, Workstations and Users’ Security

Team and Project Leadership

Training

Microsoft Certified Professional (MCP), Nov 2000

Microsoft Certified Systems Engineer (MCSE), Jan 2001

Microsoft Certified Professional Plus Internet (MCP+I), Feb 2001

CompTIA A+ Certified Professional, Mar 2001

CompTIA Network+ Certified Professional, Oct 2006

Certified Trainer, July 2018

I received 44 different honor and achievements awards and certificates from the US Embassy of Amman.

Strong communication, organization and interpersonal skills.

Outstanding customer service and influencing skills.

Strong and effective team player.

Excellent use of Microsoft Excel to develop formulas, reports and charts for data analysis.

Excellent teaching and training skills.

Education

1987 – 1991 University of Jordan Amman

B. A. Degree in major Archaeology & minor Business Administration

1987 Terra Sancta College Amman

General Secondary Education - Scientific Section

Professional Experience

- Nov 2013 – May 2018 American Embassy Amman

Senior Computer Management Assistant / Deputy of Computer Management Specialist

Administers day to day network operations of the Information Systems Center (ISC) which encompasses Local Area Network (LAN) and Wide Area Network (WAN) operations, data communications, computer operations, system analysis, design, development and installation of computer hardware and software.

Executes and implement Department of State security standards and procedures for all LAN/WAN services, to include: Servers installation and maintenance, Network designing; Data integrity by performing daily, weekly, and monthly security and backup procedures.

Configures client and provides clients training and customer support and other computer operation functions.

Maintaining network security procedures and applies patches and anti-virus updates to safeguard the mission networks and support 820 + users performing in their day-to-day activities.

Oversees all aspects of networking. Uses Department of State network management tools to monitor, analyze and plan for optimum network performance.

Manage and supervise 7-10 employees in the absence of the Computer Management Specialist.

- Jun 2007 –Nov 2013 American Embassy Amman

Computer Management Assistant / Trainer

I was the primary System Administrator for Consular Section's IT infrastructure. Responsible of the implementation, installation and configuration of Consular section hardware and software for continuity of their operation.

Responsible for performing major tasks to support the Consular Section which is a vital section within the mission. I have daily responsibilities of making sure that CA Oracle database is operational and assure the stability of CA/TCM communication connection to facilitate the VISA name check process.

Assist in managing the embassy OpenNet Plus, Internet, Agriculture and Commercial sections networks.

Troubleshooting and resolving users’ problems.

As Mission's Instructor for Information Technology (IT) training, I work to conceive, develop and implement formal classroom courses for mission personnel.

- Jun 1999 – Jun 2007 American Embassy Amman

Computer Assistant / Systems Trainer

Installing, maintaining and administering Windows NT (LAN) systems, servers and workstations.

Installing, upgrading and supporting Microsoft Office applications, Internet applications and other State Department related programs (such as: Travel Manager Plus, Time & Attendance, ….)

Troubleshooting and resolving problems with computer equipment, software applications, LAN components, and operating systems. Analyzing data and programming when needed.

Providing training for end users in a variety of applications to assist them in learning the best and easiest ways in using computers and their applications.

Resolving network and users’ problems using my good knowledge in system design, analysis, system operations, application support and development.

- Jun 1997 – Jun 1999 American Embassy Amman

Computer Technician & Trainer

Conducting Basic, Intermediate and Advanced Microsoft Office Suit Training for the Embassy Staff.

- Oct 1995 – Jun 1997 YWCA Vocational Center Amman

Computer Teacher

Part time teacher teaching students windows packages in short term courses.

- Mar 1992 – Feb 1995 Shnoudi Trading Company Amman

Hardware Technician & Software Trainer

I took many computer courses in programing and computers hardware maintenance.

Then started in the computer field career: Databases programming using most of the software packages, maintaining and fixing customers computers.

Then started providing training to students on how to use software packages especially windows packages at Scientific Center for Communication & Computer (SCCC).

Microsoft Certification Status

Title Date achieved

Microsoft Certified Professional(MCP) Nov 27, 2000

Microsoft Certified Systems Engineer (MCSE) Jan 20, 2001

Microsoft Certified Professional + Internet (MCP+I) Feb 27, 2001

Microsoft Office User Specialist (Microsoft Word 2000 Expert)

Other Certification

Title Date achieved

A+ Certified Professional Mar 28, 2001

Network+ Certified Professional Oct 21, 2006

Certified Trainer July 9, 2018

Special Training

I took many technical, networking and information security training courses. Some of them are highlighted below.

July 1 – 7 2018 Himma International Academy Amman, Jordan

for Development and Training

Training of Trainers (TOT)

Mar – Apr 2018 LEAD – Leading Innovation Amman, Jordan

Project Management Professional (PMP) course

Oct 29 – 2 Nov 2017 Foreign Service Institute Amman, Jordan

RP248 Foreign Service National Supervisory Skills

Feb 19 – Mar 4 2017 STS Training Center Amman, Jordan

Automating Administration with Windows PowerShell

Jul 25 – 29 2016 Foreign Service Institute Frankfurt, Germany

Disaster Recovery and Data Offshore Avamar

May 9 – 18, 2016 Foreign Service Institute Amman, Jordan

YW – 261 Security + (AvayaLive)

Aug, 2015 Amman, Jordan

RP123 Managing Customer Service

July 27 – 31, 2015 Diplomatic Security Service Zagreb, Croatia

IA 201 Information Assurance / System Admin course conducted by the Diplomatic Security Training Center - U.S. Department of State.

Jun, 2015 Amman, Jordan

PD534 Overseas Crisis Management Overview & Exercise

Oct 26 – Nov 6, 2014 STS Training Center Amman, Jordan

Administering Microsoft SQL Server 2012 Databases course.

August 12 – 30, 2013 Foreign Service Institute Fort Lauderdale, Florida

Microsoft Windows Server 2008 course from the National Foreign Affairs Training Center (NFATC) - U.S. Department of State.

March 4 – 6, 2013 Foreign Service Institute Amman, Jordan

Contact Database User Training course from the National Foreign Affairs training Center (NFATC) - U.S. Department of State.

Jan 14 - 18, 2013 Foreign Service Institute Bangkok, Thailand

Supporting CA Systems and Applications course from the National Foreign Affairs Training Center (NFATC) - U.S. Department of State.

July 9 – 13, 2012 Diplomatic Security Service Brussels, Belgium

IA 201 Information Assurance / System Admin course conducted by the Diplomatic Security Training Center - U.S. Department of State.

May 27 – June 5, 2008 Foreign Service Institute Washington, USA

Windows XP course from the National Foreign Affairs Training Center (NFATC) - U.S. Department of State.

May 20 - 24, 2007 Foreign Service Institute Cairo, Egypt

Supporting CA Systems and Applications course from the National Foreign Affairs Training Center (NFATC) - U.S. Department of State.

June 23 – 27, 2003 Diplomatic Security Service Virginia, USA

AIS Security for System Administrators course in the Diplomatic Security Training Center - U.S. Department of State.

January 13 - 17, 2003 Foreign Service Institute Washington, USA

Supporting CA Systems and Applications course in the National Foreign Affairs Training Center (NFATC) - U.S. Department of State.

Oct 2002, May 2003 Mesbar Telecom Systems Training Center Amman, Jordan

I took the MCSE 2000 (Microsoft Certified Systems Engineer) track.

Nov 2000 – Dec 2000 CANON Training Center Amman, Jordan

I took 5 Windows NT courses and passed 8 Microsoft Certifying exams to get 3 titles from Microsoft: MCP, MCPI and MCSE

March 7 – March 11, 1999 Information Management Training Center

Microsoft Exchange Yw-811 Course Given by The Information Management Training Center – Frankfurt, Germany.

Feb 1998 – Jul 1998 STS Training Center Amman, Jordan

I took three Microsoft Official Curriculum courses.

1988 – 1992 SCCC Training Center Amman

At Sciences Center for Communication & Computer I had several computer courses: Programming languages (C Language and Foxpro), ready software packages, LAN (Novell Network) and Computer Maintenance.

I had 3 Self-Certificate Online Trainings:

March 2010, Nov 2015 PA 297 – Purchase Card Self-Certification Training V3.0

April 2011 PA 487 – Introduction to the Evacuation Management System

Other Computer Skills

Excellent working with and teaching Microsoft packages specially Microsoft Office (Word, Excel, Ppoint, Outlook).

Excellent communication & teaching skills.

Awards Received

October 1997 – April 2018

I received 44 Awards and certificates from the American Embassy of Amman.

8 Meritorious Honor Awards, 4 Honor Awards, 4 Franklin Awards, 2 Eagle Award, l Employee of the Month Award, 3 Cash Performance Award, 3 length of Service (10 years, 15 years & 20 years), 10 Extra Mile Awards, 6 certificates of appreciation, 1 certificate of appreciation from Washington and 2 Time Off Duty Awards.

Languages

1.English: Fluent in spoken, written and verbal.

2.Arabic: Fluent in spoken, written and verbal.

3.French: Good in spoken, written and verbal.

Community Activities

June 2001 – Present

Member in the Orthodox Church Youth, President of the Youth Committee

(2004 - 2009)

2003 – 2009

Active volunteer in Youth projects with different Jordanian NGOs and active volunteers in the European Mediterranean Youth Program “EuroMed”.

-Attended and participated in many Training Courses, Seminars, Contact Making Seminars, Platforms and Feasibility visits in the Youth field locally within Jordan and at many European and Mediterranean countries.

-Trained many Jordanian Youth on the EuroMed Youth Program and conducted many Information Sessions, Presentations and several training courses to the Youth in Jordan and many EuroMed countries.

-I prepared and implemented one of the biggest youth projects in Jordan for my NGO (Young Women Christian Association) on June 2005. It was a Youth Exchange project called “History & Religion” funded by the European Union. This project hosted 60 youngsters from 10 different European and Mediterranean countries who participated in the project’s program for 9 days in Jordan. I was the head of this project from submitting the proposal to the European Union to the preparations until the departure of the participants and finalizing the reports.

Later, this project was chosen as one of the best 8 youth projects implemented in all around the EuroMed countries between 1995 – 2005.

. Feb 1996 – Nov 2006

Active member in the YWCA Youth committee, President of the Youth Committee

(2004 - 2006)

4.

Workshops & Training Courses in the Youth Field

- Aug 6 – 8 2004 Young Women Christian Association Amman – Jordan

Training Course on “Leadership and Communication Skills”

- Dec 13 – 15 2002 International Management & Training Institute (IMTI) Jeita-Lebanon

Training Course on “Project Design and Proposal Writing”

- Oct 18 – 19, 2002 Center for Defending Freedom of Journalists (CDFJ) Dead Sea–Jordan

Workshop on “Media and Society”

EUROMED

Seminars & Training Courses (in the Youth Field)

- Sep 26 – 30 2004 Mount Nebo Association Amman - Jordan

Seminar: “Crossing the Boarders”

- Sep 7 – 12 2004 SALTO EUROMED Resource Center Lebanon

“Interregional Seminar for EUROMED Multipliers”

- Sep 1 – 5 2004 Jordan Youth Forum Amman – Jordan

Contact Making Seminar “Youth as Catalysts for a better “Culture and Traditions” Awareness”

- Jun 3 – 11 2004 Asociacion Euroaccion Calarreona (Aguilas) - Spain Training Course on “Youth Project Management (Easy Project II)” with EUROMED Countries.

- Mar 11 – 14 2004 Amman – Jordan

Seminar: “EUROMED Youth Platform”

I acted as facilitator for the some of the workshops and discussions.

- Oct 23 – 30, 2003 SALTO EUROMED Resource Center Aqaba - Jordan

“SALTO Training for Multipliers”

After this course I was chosen to be a Multiplier for the EUROMED Youth Program in Jordan and Junior International Trainer for the program in EUROMED countries.

EUROMED presentations and Training Courses conducted

- Oct 2005 “ Cairo Youth Awards” Cairo – Egypt

That was a meeting to celebrate the 10th Anniversary (with a big media coverage) of the foundation of the EuroMed program (1995 – 2005). From 255 youth projects implemented during this period in all the European and Mediterranean countries, the best 55 projects were chosen and 55 NGOs who implemented these projects were invited to that meeting. In that ceremony the European Council Committee chose the best 8 projects out of 55 projects implemented in these countries between the year 1995 and 2005.

I was invited to this meeting to represent my NGO (Young Women Christian Association) for the youth project (mentioned above) that I implemented in Jordan on Med-June 2005 which was chosen not only as one of the best 55 projects but one of the best 8 youth projects implemented in all around the EuroMed countries between 1995 – 2005.

I got an award from the European Union for it.

- July 2005 Entrepreneurship for Employment, Spanish NGO Aguilas - Spain

“Archeology, Culture and Mediterranean Roots” Training Course.

I was one of the 3 trainers in that course. I conducted two sessions in two days.

-May 2004 – Sep 2004

As a Multiplier for the EUROMED Youth Program in Jordan I did several Information Sessions (Presentations) on the EUROMED program for local and international youth participated in projects in different places and cities in Jordan.

- Mar 18 – 21 2004 EUROMED National Coordinator Office Zarqa – Jordan

“Discover EUROMED” Training Course.

I was the main trainer in that training course. It was 4 days to train the youth how to do projects in the EUROMED program.

- Feb 6 – 10 2004 EUROMED National Coordinator Office Amman - Jordan

“Discover EUROMED” Training Course.

I was the Trainer (team of trainers) in that training course. The trainees were youth from different parts and cities in Jordan.

- Sep 2004 – Sep 2009

I attended many training courses and seminars in many European and Mediterranean countries (listed below), where I did many presentation sessions on the EuroMed program and representing my country Jordan.

-Spain (Jun 2004, July 2005)

-Turkey (Dec 2004)

-Tunisia (Feb 2005)

-Egypt (Oct 2005)

-Germany Dec (2005): I did a lecture to the students about the EuroMed Program at Heidelberg University (Heidelberg – Germany).

-Luxemburg (Dec 2005)

-Malta (Jul 2006)

-Czech Republic (Sep 2006)

-Hungary (Sep 2006)

-Greece (Oct 2009)

Awards and Training Certificates are available upon request.

Contact this candidate