Sales Customer Service

Alejandra Porras Rivas

Business Administration

Phones: 608-***-****

E-mail: *******@*****.***

Profile

As an accomplished professional with knowledge and experience in different industries, I feel I would be the perfect fit for your company. My skills and training would add value to your company and I am excited for the opportunity to be a valuable contributing member of the team. In my roles, I have gained the knowledge and experience I need to hit the ground running and start making an immediate contribution right away. I have strong professional skills and a commercial, ethic and business focused point of view. I am also an energetic and positive team player with multitasking capabilities, willing to work in a challenging and exciting changing environment. Education

Elementary School Escuela Cleto González Víquez, Costa Rica. 1985 High School Liceo Ing. Samuel Saenz Flores, Costa Rica. High School Bachelor, 1990 Universidad Nacional, Costa Rica. Business Administration, Bachelor degree, 1995 Universidad Nacional, Costa Rica. Business Administration on Human Resources, Licenciatura degree, 2008

Work Experience

McKinsey & Company, Knowledge Operations Coordinator. Sep. 2017 – May. 2018

- Develop procurement knowledge and dissemination among the practice

- Organize and maintain up-to-date the practice knowledge assets

- Coordinate and conduct interviews with McKinsey experts around the world, in order to capture knowledge and expertise to feed the practice repositories

- Develop, run and administrate a new expertise database for the practice, in order to provide colleagues and teams the best resources in a user friendly and intuitive tool

- First point of contact for teams when working with clients

- Part of the Global Fact Pack project management team, coordinating teams to develop documents for each category, in direct and indirect categories, across all industries, sectors and regions

- Participate in Letters of Proposal for clients, advising on the best approach to manage the project

- Coordinate and Participate in the Onboarding process for new colleagues joining the team

- In daily basis, answer colleagues’ requests on different topics related to the practice McKinsey & Company, Knowledge Capture Analyst. July 2016 – Sep. 2017

- Support the Procurement practice capturing knowledge after each engagement, sanitizing material and creating new knowledge to provide and help teams when working in new engagements with clients

- Create and manage the practice library of case examples, to provide teams successful cases to prove clients the Firm capabilities

- Coordinate interviews with teams, to capture knowledge

- Capture and manage benchmarks from practice projects

- End to end management of the practice Commodity Database

- Management of Expertise Database

- Control of client’s engagements, providing managers a status of our work in different industries and under different topics

- Detect knowledge gaps in the practice repositories and develop new material

- Participate in trainings to develop capabilities McKinsey & Company, Recruiting Administrator. Sep. 2015 – Jun.2016

- Coordinate interviews between candidates, hiring managers and recruiters

- Support and run Recruiting Day logistics

- Preparation and hold of Testing Sessions for candidates

- Organize, support and participate in recruiting event planning, such as Job Fairs

- Point of contact with the suppliers: order supplies needed for the efficient department run

- End to end management of the company referral program

- Receive candidates to job offers

- Manage new hires’ offer letters, documentation and onboarding file

- Start date email to new hires

- Manage projects with institutions to gather their best talent Achievements at McKinsey & Company

McKinsey & Company allowed me to run three different roles, run different projects, present improvement projects, among others, which allowed me to acquire valuable experience in two main areas:

- Procurement: research new trends to develop material; learn how to improve and where to look at when it comes to help both external and internal client, and;

- Human Resources: develop and run projects, such as incentives, referral program bonus, on boarding process improvement, among others

Business Support Coordinator, Pfizer. Jan. 2012 – March 2015 Support the Consumer Healthcare Department Manager

- Consumer Healthcare Department ́s events and meetings organization and coordination, at the regional level

- Support the Marketing and Trade Marketing Departments with product launch across the region and promotional activities to increase the sales

- Promotional Material Workflow Approval (PMWA) tool administrator

- First point of contact with procurement department, finding and adding new suppliers to the VMS tool, based on price, quality, reputation and company compliance and requirements

- Run debit notes payments and purchase order in Ariba tool

- Track and update of products and prices for sale in Oracle

- Update and control data retail sales per month and country

- Support the outsource colleagues hiring process in the region

- Incentives calculation and payment to Central America sales force

- Review and payroll approval for Central America sales force

- Monitoring and reviewing regional expense reports from outsourced colleagues

- Report monthly provisions to the finance department

- Control and delivery of the employee drug orders

- Part of Own It Committee, developing and strengthening Pfizer’s organizational culture Achievements

During the time worked at Pfizer I had the opportunity to learn the business of the world's largest pharmaceutical company, focused in three main areas: HR, procurement and marketing. I had also the opportunity to strength my knowledge and skills on topics such as corporate policies, compliance issues, procedures; also including customer service, logistics, event planning. Working directly with the management allow me to develop leadership and decision- making skills

Skyline ADM de Costa Rica S.A, Lead Operations Specialist. Jan. 2009 – May.2011 Taller Pedagógico Montebello, Administrative Assistant. Sep. 2005 – Jun 2006 Sol y Arena Diseños, Owner and administrator. Jan. 1999 – Dec. 2004

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