Engineer Manager

VINIL REDDY

Infrastructure Discovery Consultant

Mobile: +1-470-***-****

E-mail: ***********@*****.***

CAREER OBJECTIVE

To obtain a challenging position where I can use my technical skills and bring maximum output and profit to the company by producing quality deliverables and thereby gaining satisfied customers.

PROFESSIONAL SUMMARY

10 Years of overall IT experience.

7.10 years of working experience in Infrastructure Discovery and 2.2 Years of Experience in Oracle DBA

Implement ServiceNow solution focusing on Architecture, design, development and deployment including ITOM Solutions such as Mid Server cluster configuration, Traditional Discovery, Network discovery, Cloud discoveries such AWS and VMware vCenter discovery.

Perform extensive customizations on ServiceNow discovery and Implemented customer specific requirements with business rules, UI Scripts, Identifies.

Discover cloud solutions such as AWS, VMWare in ServiceNow and well planned MiD server load, Scheduled automation of vCenter Data Center discovery and AWS Regions discovery.

Results-driven professional experience in leading, Implementing, Integrating and supporting ServiceNow discovery, HP UCMDB, HP BSM, HP NNMi, HP SiteScope and BSM Connector Applications.

Implemented/Deployed HP UCMDB 8.03and Upgraded to 9.02 10.01, 10.11 &10.2Versions.

Expertise in customizing the scripts for the CI or application discovery based on requirements and involved in the Creation & Enhancements of Auto Discovery Scripts using Python Scripting and uCMDB API’s

TQL Reports, Views, Enrichments and Correlation creation in Modeling of UCMDB tool

Good Knowledge in Network or Enterprise Application administration and knowledge of enterprise architectures in a production IT infrastructure

Troubleshooting the Issues like Probe’s disconnection, error in the creating logs, Stuck threads of jobs, error in discovering the CI

Had done DDM probe Installation, Probe Restart and adding the IP's and Credentials to the probe

Installed BSM Connector and Integrated with HP BSM. Created SNMP Policies for SAN,NAS,CISCO,HP ProLiant, EMC and NetView devices in HP BSM-Connector 9.21.

Deploying the Patches, Packages in Package Manager and Scheduling of the reports.

Expertise in Creation of Jobs, Modules, Patterns and Scripts for Discovery of Configuration Items in discovery and Creation CIT’s, Relationships, TQL's, Views, Enrichments customized reports like Deletion report, View Change Report etc.

Hands on experience on Installation and Configuration of HP uCMDB, SiteScope, BSM and BSM Connector

Configuring monitors for Applications and Infrastructure (Servers, Databases, N/W elements)

Well acquainted with the Best practices of IT Service management as per Information Technology Infrastructure Library (ITIL) strategies

Actively involved in Production Support as a team lead and having good Interaction skills with the End Users.

WORK PROFILE

Working as Infrastructure Discovery Lead with Synchrony Financials, Stamford, Connecticut from APR 2017 to till Date.

Worked as Lead Administrator with AXIS Capital, Alpharetta, Georgia from Oct 2016 to Mar 2017.

Worked as Lead Administrator with Novartis, Fort Worth, Texas from Oct’2015 to Sep 2016.

Worked as Lead Administrator with Novartis, Hyderabad from Jun’2012 to Sep’2015.

Worked as Senior Systems Engineer with ENWL, Hyderabad from Jan’2012 to Jun’2013.

Worked as Specialized Senior Infrastructure Engineer with Vodafone Senior India, Bangalore from Jun’2011 to Jan’2012.

Worked as Associate Consultant with GE Hyderabad from Jun’2010 to Jun’2011.

Worked as Software Engineer with Govt of AP Hyderabad from Apr’ 2008 – Jun’2010.

ONSITE EXPERIENCE

Having customer facing role experience in Stamford, Alpharetta and Texas

Having customer facing role experience in Basel, Switzerland

Holding Valid H1B Visa up to APR 2020.

CERTIFICATION SUMMARY

HP Certification in UCMDB.

ITIL Foundation Certification.

SCJP Certified.

EDUCATION SUMMARY

Completed Master of Computer Applications in Andhra Loyola College in 2008, INDIA.

Completed Graduation (BSc Computers) through Nagarjuna University in 2005, INDIA.

CARRIER ACHIVEMENTS

Received Service Excellence Award for working on GCC Project

Received client appreciations for Implementation and troubleshooting the issues on time.

STRENGTHS

I can work around the clock to meet project’s requirement

Strong communication skills and quick learner

Adaptive to the environments with the focus on learning new tools

EXPERIENCE SUMMARY

Project -1

Project : ServiceNow SD

Client : Synchrony Financial

Role : Infrastructure Consultant

DE : APR 2017 –Till date

Project Description:

Transform/ Migrate Infrastructure CI’s discovery from HP uCMDB Application to ServiceNow Discovery, AWS and VMware vCenter discovery in ServiceNow.

INFRASTRUCTURE Discovery:

Cloud Computing: AWS, VMWare Cloud

Traditional: Windows, Linux, MSSQL, Oracle and MongoDB

Network: Router, Switches

Responsibilities:

Working on Traditional Infrastructure [ Server, Data Base and Network] and Cloud Infrastructure [Amazon Web Services, IaaS Infra] Discovery in ServiceNow.

MID Server Installation, cluster configuration and Load balancing.

Assist with audits of CMDB data to ensure that the data is current and accurate.

Work with client IT in documenting procedures for the discovery, configuration and change management functions.

Experience maintaining a Configuration Management Data Base (CMDB)

Worked on CMDB and Asset management. Performed Data migration to import data from other applications and external databases.

Working with windows team, network team, AWS, Network, Database and Asset team in order to check for the data collected through discovery is accurate.

Analyzed Probes and Sensors to discover ad-hoc client requirements.

Analyzed Discovery Schedules to capture the CIs and build CMDB.

Worked with ServiceNow Professional Services Team to gather requirements from client and build/modify them in Snow.

Experience in working with multi instance environment (Dev, QA, Prod, Test) and using Update Set for moving customizations from one instance to another).

Worked on building CI relationships (Servers, Databases, N/W CI’s and Software Modules) and mapped them in ServiceNow.

Supported team responsible for implementation and administration of ServiceNow installation, including managing system configurations, gathered and documented user and process requirements, developed workflow customizations and performed quality assurance testing and user acceptance testing.

Act as point of contact between business/process stakeholders and technical teams in application development on ServiceNow Discovery platform.

Work with ITSM teams to identify areas of improvement on Incident, Problem, Service Catalog, and Fulfillment Processes to achieve process maturity.

Collected, analyzed, documented and prioritized business and system requirements and validate requirements with respective stakeholders.

Project -2

Project : Axis Capital DNO

Client : AXIS CAPITAL

Role : Lead Administrator

DE : Oct 2016 –Mar 2017

Project Description:

Implementation of HP suite of tools, administration and monitoring of applications and related server, database and Network infrastructure which are being on boarded to Enterprise Architecture in AXIS CAPITAL

Responsibilities:

Provide technical expertise in the planning and development of HP tools like HP uCMDB, HP BSM, HP Sitescope, Performance feasibility and performance studies, capacity planning, sizing, upgrades and Integration of HP uCMDB with ServiceNow, Discover the Axis infrastructure related servers, databases and network elements into HP uCMDB. Support and be responsible for administration activities of the whole platform/environment. Support day to day operational requirements, troubleshooting and migration to new versions. Coordinate and communication with the customer. Develop appropriate system recommendations to meet Customer requirements, including system configurations and installation planning. Configuring the Users, view, reports and EUM alerts based on customer requirement. Requirement gathering for new enhancements of existing AXIS Infrastructure. Support of bug fixes and issues reported. Perform root cause analysis in case of major incidents and work closely with software support teams. Help the team achieve operational excellence by improving the quality and effectiveness of our monitoring services.

Project -3

Project : Novartis ADM LIGHTON SUP

Client : Novartis

Role : Lead Administrator

DE : June 2013 –Till date

Project Description:

Implementation of HP suite of tools, administration and monitoring of applications and related server, database and Network infrastructure which are being on boarded to Enterprise Architecture APM Platform.

Responsibilities:

Discovering Novartis infrastructure CI's into HP uCMDB and monitoring CI’s HP tools (HP SiteScope, HP BSM-Connector, HP BSM).

Implemented/Deployed HP UCMDB 9.02 and Upgraded to 10.01, 10.11 &10.2Versions.

Deploying the Patches, Packages in Package Manager and Scheduling of the reports

Configuring monitors for Applications and Infrastructure (Servers, Databases, N/W elements)

leading, Implementing, Integrating HP UCMDB with HP BSM,HP NNMi and SNOW

TQL Reports, Views, Enrichments and Correlation creation in Modeling of UCMDB tool

Troubleshooting the Issues like Probe’s disconnection, error in the creating logs, Stuck threads of jobs, error in discovering the CI

Creation of Jobs, Modules, Patterns and Scripts for Discovery of Configuration Items in discovery and Creation CIT’s, Relationships, TQL's, Views, Enrichments customized reports like Deletion report, View Change Report etc.

Support and be responsible for administration activities of the whole platform/environment.

Support day to day operational requirements, troubleshooting and migration to new versions.

Coordinate and communication with the customer and Application Owners.

Configuring the Users, view, reports and EUM alerts based on customer requirement.

Requirement gathering for new enhancements of existing applications.

Support of bug fixes and issues reported.

Perform root cause analysis in case of major incidents and work closely with software vendors/support teams.

Help the team achieve operational excellence by improving the quality and effectiveness of our monitoring services.

Project – 4

Project : GCC – HP BSM Implementation

Client : ENWL

Role : Senior Systems Engineer

DE : June 2012 –Jun 2013

Project Description: Wipro Global Command Center (GCC) will be the delivery platform for providing service to customers. It is one of the world's first BS 15000 and ISO 20000 certified facility which provides remote infrastructure management services to its customers. The GCC is a Managed Services Provider (MSP) model of delivering infrastructure management. The GCC platform is a true multi-customer and multi-tenancy architecture delivering a common set of processes using best of breed and custom developed tool set with a tight integration between various components.

Responsibilities:

Installed uCMDB server, probe gateway and probe manager.

Working Closely with Project Manager to understand GCC Architecture, current structure and Support.

Interaction with BTO Tools Team to get information flow for integrating uCMDB with BSM,

NNMi and BMC Remedy.

Configured uCMDB with Oracle database.

• UCMDB-RTSM Integration.

• UCMDB-NNMi Integration.

• UCMDB-BMC Atrium Integration.

• Created, Scheduled and maintained Probes and Discoveries.

• Monitor the Probe and Integration Job Status.

• Interaction with NNMi, BSM Consultants to ensure uCMDB has current and correct information.

• Raise a HP case & Co-Ordinate with HP Service to resolve the Tool Issues.

Project – 5

Project : TRAM

Client : Vodafone India

Role : Senior Infrastructure Engineer

DE : June 2011 –Jan 2012

Project Description: The Tools Retirement & Account Migration (TRAM) initiative is one of five initiatives within the HP Software & Tools Transformation program. The TRAM initiative is responsible for the rapid and efficient migration of customer accounts from the legacy (both HP and EDS) service management system to the new Enterprise Service Management environment based upon the Standard Reference Architecture (SRA). It is a multi-year transformation to modernize infrastructure platforms, simplify the operating model, and standardize service offerings and delivery.

Responsibilities:

Working with Account Delivery teams to understand current structure and support.

Interaction with Account Teams to get information of databases.

Creating users and roles to provide access to TRAM clients.

Installed uCMDB server, probe gateway and probe manager.

Created, Scheduled and maintained Probes and Discoveries.

Responsible for Database Discoveries.

Maintaining aging mechanism and validating the views. Rerun jobs if CI’s needs to get update.

Interaction with other teams (Working on other processes and tools) to ensure CMDB has current and correct information.

Reporting Probes status, Producing Configuration Management related reports for multiple accounts.

Prepare the Breakdown, Change and Compliance Reports.

Summary:

An effective communicator, Ability to effectively interact with people at all levels worldwide

Maintaining Account specific supporting documentation and ensuring training collateral is available

Excellent analytical and problem solving skills

Generating reports on configuration management for accounts and management

Participation in planning, identification, control, tracking and audit all Configuration Items (CIs) in the Configuration Management Database (CMDB).

Monitoring and reporting the unauthorized changes to CIs in the CMDB.

Worked to set up the configuration management data base for different Clients.

Attended internal Training on SM 7, Installation and admin activities.

Trained new resources on process and usage of tool.

Project - 6

Title : HPCOE – UCMDB

Client : GE Capital EMEA

Technologies : Jython/Python Script, HP UCMDB 8.03 &9.02, UNIX, Windows

DE : June 2010 –May 2011

Project Summary

The objective of the system is for monitoring the performance of a client business infrastructure located across varied geographies.

HP Universal CMDB consists of a rich business-service-oriented data model with built-in discovery of configuration items (CIs) and configuration item dependencies, visualization and mapping of business services, and tracking of configuration changes. HP Universal CMDB enables you to manage all the CIs contained in a managed world. A managed world refers to any self-contained environment that can be described using a topology model (defined with HP’s Topology Query Language (TQL). You manage Views to view the information in exactly the format you require. Views are displayed in multi-level maps that enable you to identify key CIs, as required. You can also create reports (in HTML, Excel or table format) about information collected by the system.

Responsibilities:

Providing L1 support to the customers for discovery, view validation, report generation, tracked

and schedule the job based on the load. Related issues for the following 3 business.

Corporate Business:

Prepare model template Client-server views.

Prepared process document for all the jobs

NBC Business:

Comparison of automation results with the current status of View validation

Created customized reports based on the customer requirement

TSG Business:

Created batch file to update the missing attributes for the CIT's

Compared all CIT's from 8 to 9 versions for migration purpose.

Activities Involved:

Created the Customized reports, enrichment rules.

Installation and Configuration of Probe Gateway.

Taking backup of scripts, tql, enrichment, etc as weekly basis.

Restarting server in weekly basis and monitoring the performance

Interact with App owners for related server Issues.

View creation and validations.

Created and modified Python Script for Discovery purpose.

UCMDB-HPSD Integration.

Raise a HP case & Co-Ordinate with HP Service to resolve the Tool Issues.

Project - 7

Title : DATA MINING IN SOCIAL AND ECONOMIC CONTEXT

[MUTLI PURPOSE HOUSEHOLD SURVEY, SSA LITERACY PROGRAM]

Environment : ORACLE 10g

Client : GOVT of AP

DE : April 2008 –June 2010

Role : Oracle DBA

Responsibilities:

Routine tasks include,

Checking Alertlogs regularly, space availability in the server.

Checking for successful completion of the scheduled batch jobs.

Efficient monitoring of the databases using OEM.

Running ADDM reports for any problem detections.

Checking for connectivity between the servers.

Ensuring healthy running of the databases.

Involved in Deployment tasks includes,

Installing and configuring oracle software on Linux and Windows environment.

Installing Client Software.

Creating databases and creating the logical structure of the database.

Configuring Network and checking for connectivity between the servers.

DBA tasks like killing sessions, rebuilding indexes, space management, undo management, shrinking space, running scripts, executing stored procedures.

Performed online backup for the entire database using RMAN

Monitoring the scheduled backups Developed UNIX shell and SQL scripts for database backups.

Interacting with the developers in developing SQL and PL/SQL scripts.

Installed upgraded and patched Oracle software and associated applications.

Provided 24x7 on-call technical supports.

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