Customer Service Training
Resume:
Clinton MS, *****
Ph. 601-***-**** /
e-mail: ****.**@*****.***
Lorena Zoé Colón López
Professional Profile:
Dynamic Psychologist and Industrial / Organizational Psychologist MS. Practice in public organization, effective organizational center in an educational institution and health care provider. My background includes high level of accountability, use the knowledge, effective skills and abilities in effective communication for create, implement and improve, best practices and the creation of instruments to evaluate different aspects in the labor scenario. Apply principles of personnel psychology to, identify individual differences in ability, personality, and interests, learning and motivation, psychological research methods, and the assessment and treatment of behavioral and affective disorders, administration, management, sales, and marketing problems to created team work oriented to goals fulfillment, people relations and growth by using their strength. Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. Design curriculum and training, teaching and instruction for individuals and groups, and the measurement of training effectiveness. Passionate to win, committed, full of energy and results oriented professional, interest on improvements using Lean Manufacturing-Six Sigma, Kaizen and Positive Psychology Philosophies, design of experiments, time studies, line balance and human relations.
Key Accomplishment:
Member of the training team of the first Organizational Effectiveness Center in an educational institution in Puerto Rico, oriented to human strengths in the work place.
Training in labor laws
Make up artist certificated
Experience:
Panda Express Flowood, MS
Assistant Manager April 2018 - Present
Receive clients and explain item availability
Serve food and drinks with high standards
Develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures
Cook food with high quality standards
Make strategies to improve the work environment
Interventions in labor relations
Execution of inventories and labor reports
Empower employees to take responsibility for their jobs and goals, delegate responsibility and expect accountability and regular feedback
Maintain employee work schedules including assignments, job rotation, training,, telecommuting, cover for absenteeism, and overtime scheduling
Picante’s Mexican Restaurant Raymond, MS
Waitress Feb –April 2018
Receive clients and bring a excellent customer service
Serve meals and drinks at the table
Keep the restaurant clean and organized following the quality standards
Make inventories of products
Centro de Efectividad Organizacional CEO San Juan, PR
Industrial/Organizational Psychologist student practice Jan 2017 – Dec 2017
Part of the team of students who design and created the CEO
Create a proposal for, start budget, logo and design, to the dean of students
Design, create and implement a training based in Positive Psychology
Medicare y Mucho Más MMM San Juan, PR
Mental Health Area. Jul 2017 – Sep 2017
Industrial/Organizational Psychologist student practice
Identifying problems for the best practices in supervisors utilizing Kaizen philosophies
Administer tests of strengths and personality and train them how to effectively used at work (supervisors and group leaders)
Prepare a team building utilizing results
Create training to develop communication in leadership position, based in Multipliers Theory.
Comisión de Servicio Público de PR San Juan, PR
Human Resources Area. Aug 2016 – Jan 2017
Industrial/Organizational Psychologist student practice
Create and update administrative job descriptions
Generate and train workers on employee manual
Apply psychological theories to solve employee’s relations problems
Apply Lean Manufacturing Six Sigma on processes for quality best practices
Hello Beautiful Salon Arecibo, PR
Cosmetologist Feb 2010-Aug 2012
All hair care services (color, highlights, cut, blower, keratin and other treatments)
Make all type of make-up
Control and inventory purchases
Customer service
Sale hair and make-up products
Education:
2014 – 2018 Interamerican University of Puerto Rico, San Juan, PR
Magna Cum Laude, M.S. Industrial and Organizational Psychology
2015 – 2018 Pontificia Universidad Católica de Ponce, PR
M.S. Industrial and Organizational Psychology
2011 – 2014 Universidad del Turabo, Gurabo, PR
Graduated Magna Cum Laude, B.S. Psychology.
2010 – 2011 Roggie’s School and Beauty Culture, San Juan, PR
Graduated Magna Cum Laude, Master Cosmetology
2008 – 2010 Century College, San Juan, PR
Graduated Magna Cum Laude, Cosmetology
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