Customer Service/Reservation Agent

Melanie Q. Vallega

Address: Pamplona Negros Oriental PH

Mobile: 099********

Email: ********@*****.*********:********.**@*****.***

mailto:********.**@*****.***

mailto:********.**@*****.***

OBJECTIVE

To build a long-term opportunities for career growth.

To use my skills in the best possible way for the company’s goals.

SKILLS

Customer service oriented skills – Ability to deal with irate customers using excellent interpersonal-communication skills.

Took customer service training course.

Computer Literate

Proficient in Microsoft office (Word, Excel, and PowerPoint)

Adept on multitasking

Loyal and Discreet (maintain confidentiality)

Flexible

Responsible

PERSONAL INFORMATION

Single, Born on August 5, 1994– Pamplona Negros Oriental, Filipino citizenship, Roman Catholic. Good command communication skills both in oral & written (English & Filipino). Able to learn quickly, demonstrate flexibility and persistence, analytical and hardworking. Can work well both independently and as a team.

Work Experience

Call Center Representative (Outbound Calls/Sales)

East & West Corporation

(Aug-Sept 2012)

Call Center Representative (Travel Agent)

Teleperformance Cebu

(Feb 2014-Nov 2014)

Email-Chat Support (Freelancer)

New Media Services Philippines

(June 2016-July 2018)

Transcriptionist (Freelancer)

Pactera Remote

(Dec 2017-June 2018)

EDUCATIONAL BACKGROUND

Tertiary: Villaflores College 2013 (First Sem)

Tanjay City, Negros Oriental

Secondary: Prudencia D. Fule Memorial 2010-2011

National High School

Brgy. San Nicolas San Pablo City

Laguna

Elementary: San Jose Central Elementary School 2005-2006

San Jose Negros Oriental

TRAINING

East & West Corporation

FINISHING COURSE OF CALL CENTER AGENT

229 Rizal St. Alaminos Laguna

PSMI (Under TESDA)

CONTACT CENTER SERVICES

Pob. Pamplona Negros Oriental

Fitz-Gibbon Academy of Skills and Trades Inc.

TOURISM PROMOTION SERVICES NC II

Dumaguete City, Negros Oriental

CHARACTER REFERENCE

Training Supervisor

Marysol Lara

093********

******.***@*****.***

SME-CMC

Eduardo Baguio Jr

091********

***********@*****.***

Asst Manager (Sales Lead Operations)

Jonah Day San Luis

099********

***************@*****.***

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Contact this candidate