Manager Management

C H I C AGO, I L * * * * * U S A S U BH**@GMAIL.C OM + 1 3 0 9 4 4 4 0 4 4 4

SUBHANKAR (SUB) GHOSH

CHICAGO, USA +1-309-***-**** ******@*****.***

SENIOR MANAGEMENT EXECUTIVE

VP/BOARD OF DIRECTOR/HEAD OF OPERATIONS

Several turnarounds in Operations to deliver high EBITDA growth and customer delight in dynamic and changing markets. Proven achievements in Business Process Outsourcing / Management Well rounded executive bringing years of professional experience to lead operations, maximize revenue and productivity ensuring strong future growth. Leader in improving ROI and for managing failing businesses to positive cash flow, setting up operations in new geographies and integrating acquired companies. Led and motivated worldwide teams comprised of more than 2,000 employees and managed P&L for business exceeding $40 million revenue

Verifiable track record of multiple operational turnarounds in US, Canada, UK and Latin America with excess of 150 million plus in value creation.

OPERATIONS PROFILE SUMMARY

Astute, analytical, and innovative operations leader, armed with over 10 years of hands-on leadership experience in operations, analytical troubleshooter and problem solver with a track record of improving organizational performance while improving efficiency and reducing costs. Demonstrated ability to manage large organizations, develop talent at all levels, and handle difficult personnel situations mentor and manage high performing teams, attracting new clients, seizing new business opportunities, and developing strategic partnerships, in several diverse verticals including - Banking/Telecom/Healthcare. Proven track record of dramatically increasing revenues in corporation leading the organization to create value for customers, increase profitability and create sustained shareholder value. CAREER HIGHLIGHT & KEY ACCOMPLISHMENTS

Overall 150 million plus in value creation in Business process management in recreating intrinsic value of organisation

Led high power large teams to deliver phenomenal customer and stake holder value with consistent high teens EBITDA

Built LATAM presence from scratch to USD 31 million run rate business, started in 2013 – present,

Similarly UK presence from scratch to GBP 28 million run rate business, started in 2009 – 2012

Global Customer Management– managed and delivered over USD 70 million worth of contracts yearly in USA.

Global Business Reengineering leading performance improvement for multiple geographies – offshore/onshore- contract value of over 35M between Philippines and Toronto

Responsible for turnaround – USD 60 million acquisition value creation of over 30 million

Building, managing and motivating high performance multicultural teams

Large scale project and program management

Business growth & development high degree of client focused creating customer stickiness Robotic process automation

Multi- channel engagement

Business Reengineering

WFM- Capacity Planning

Change Management

Continuous Improvement

Customer Service

Mergers & Acquisitions

Multi-Site Operations

Operating Budget

Organizational Development

Performance Improvement

Process Improvement

Process Reengineering

Profit & Loss

Project Management

Resource Management

RFP / RFQ / RFI

Risk Management

Six Sigma

Strategic Planning

P&L responsibility

Customer Engagement Cloud

Best practices benchmarking

Budgeting & finance

Corporate administration

World class organization

Crisis management

Organizational leadership

Profitability improvement

Multi-site operations

Joint ventures & alliances

Consensus building

C H I C AGO, I L 6 0 5 6 4 U S A S U BH44@GMAIL.C OM + 1 3 0 9 4 4 4 0 4 4 4 PROFESSIONAL EXPERIENCE

VP Strategic Growth Markets, Head – Latin America

2012 Oct – Present HGS Inc., Lisle, IL USA

• Acquisition and P/L management

In early 2012 based on our strategic imperative to focus on high growth markets the board wanted to have me look into avenues around the world and this directed to focus on LATAM. Assumed this position and leverage my very deep customer relationships at C level as well as strong problem-solving, conflict resolution, influencing and decision-making skills and high attention to detail operating in multiple geographies. Built the business from a small acquisition ($4 million).

• Identify opportunities with operational expertise to step up the business to get critical mass for international business for Spanish and English speaking customers from US, Spain and domestic opportunities (LATAM).

Achievements:

• Ramped the business to 1800 (present) people managing pan Latin American and North American customer base.

• Managed and supervise the CEO of the Colombian operation

• Reshape the business with an acquisition in 2012 to current run rate of $ 31 million from synergies and organic growth.

Geography Head / Interim CEO - Europe & Member on Board 2009 to Oct 2012 HGS Europe, London, UK.

• Managing £ 21 million P/L and new acquisition

• Acquisition and Organic growth management

Opening of a new market since being a late entrant in this market, we needed to get into a sizable mass to be a relevant player accomplished an acquisition of £ 21 million with a rapid plan on return on investment, have a high degree of penetration with the investment banking fraternity in Europe. Being a Board member was responsible for overall business growth and corporate governance; in this time, build the business from UK to Holland, Germany, Italy and France organically in two years. Exit run rate revenue was £ 35 million Vice President – Integration

2006 to 2009 Affina, Peoria, IL, USA.

Managing new acquisition and P/L $ 56 million

Merger and Integration

Reporting to CEO and Board of directors for acquisition performance across board for service delivery and new business, realigning the business to suit our needs of the new acquired entity, Turned around the business from loss making to profitable in six months by systemic changes and restructuring the business Vice President & Head of Operations – Canada

2005 to 2006 HTMT Canada, Toronto, Canada.

Managing P/L CAD 11 million

Global Operations and P/L management

Reporting to Global CEO, responsible for country operations across various verticals. Consumer electronics, logistics and various others. Managing business over US$ 11 million. Fortune 500 clients, Had deep influence in customers decision making process helping outsourcing champions to create business case for offshoring/ right shoring depending on the client needs. General Manager (IT Enabled Services)

2003 May -2005 HindujaTMT, Bangalore, India

HindujaTMT -Operations Management

Responsible for profit and loss for international ITES operations for over 1200 employees reporting through Service delivery managers/Program managers.

Client handling: Our Clients were amongst the biggest telecom giants in US, having complete understanding of the client’s day to day operations in conjunction to our infrastructure. Involved in new customers acquisition for North America Negotiating with new customers, and migration. Comprehensive understanding of multi skilled and multi-tasking environment. C H I C AGO, I L 6 0 5 6 4 U S A S U BH44@GMAIL.C OM + 1 3 0 9 4 4 4 0 4 4 4 PROIR EXPERIENCE

Cybernetics,

Founder/CEO- sold in 2003

TATA-UNISYS Ltd

Regional sales head west –

Microsoft

HCL-HP Ltd

Management Trainee –

Territory Manager Sales

(Major Accounts)

EDUCATION & CREDENTIALS

General Management- IIM Bangalore

MBA from Institute Of Technology and Management. (SNHU) Southern New Hampshire University

Engineer- Computer Technology

Bombay University

Speaker in several Outsourcing events in Latin America – Colombia Regional Director for IAOP

INDUSTRY REFERENCES

Brett Flinchum

Growth leader of technology startups

October 10, 2007, Brett was a client of Subhankar’s Subhankar took over a distressed organization with relatively poor performance metrics and an unhappy customer (me). He completely turned around a very complicated, highly technical business in less than 90 days. He rebuilt the technician level and management level teams and created a high performing organization that has sustained itself under subsequent leadership for 3+ years. I could not recommend Subhankar more highly. He is an creator and an innovator. Thiagarajan K

Consultant to Agastya International Foundation

August 30, 2007, Thiagarajan was senior to Subhankar but didn’t manage directly Subhankar is an extremely effective and a rare breed of manager who at once combine sharp Business sense with great execution at a young age. As head of an offshore based delivery role involving high quality execution for demanding US clients, Subhankar effortlessly transformed into a total business manager through the tremendous initiatives he had shown. His focus on customer delight and relationship skills ensured that more than committed results were delivered yet well within budgets and ensuring employee delight as well. It is no wonder that he was handpicked for a difficult turnaround and growth assignment based out of Canada even though North America based talent was available.

Subhankar combines a pleasant disposition with a no nonsense approach and therefore very effective in getting things done. He has great potential to head an entire Company very soon based on my direct experience with him and his work. I have no hesitation in commending Subhankar for diverse and demanding roles with top to bottom responsibility and scale of operations.

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