Store Manager Sales

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

YOLANDA BOWDRY

*** ***'S LANE, SALTILLO, MS 38866

C: 850-***-**** ***************@*****.***

Accomplished Assistant Store Manager with more than 6 years working in the restaurant sector. Determined and passionate with excellent capabilities in building strong and successful teams and creating a positive working environment.

Customer experiences

Staff scheduling

Customer service-oriented

Active listening skills

Consistently meets sales goals

Staff training and development

Inventory management

Leadership skills

POS systems knowledge

Motivated team player

Outstanding interpersonal skills

Customer-oriented

Business initiatives proficiency

Oral and written communication

Strong work ethic

Excellent communication skills

Opening and closing procedures

People-oriented

Training and development

Skilled problem solver

Employee relations

Goal-oriented

Friendly demeanor

DOLLAR GENERAL

Assistant Store Manager Baldwyn, MS January 2017 - Current Processed payments for credit and debit cards and returned the proper change for cash transactions. Immediately addressed problems with customers to promote quick and successful resolution. Maintained established merchandising standards, including window, sales floor and promotional displays.

Directed work of as many as [5] employees

Responded to customer questions and requests in a prompt and efficient manner. Identified potential shoplifters and alerted management. Greeted customers in a timely fashion while quickly determining their needs. Built relationships with customers to increase likelihood of repeat business. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Trained new sales associates each quarter.

Assigned work to team members based on company needs, personal strengths and job knowledge. Welcomed customers into the store and helped them locate items. Prioritized helping customers over completing other routine tasks in the store. Engaged with customers in a sincere and friendly manner. Determined customer needs by asking relevant questions and listening actively to the responses. Completed all daily tasks and special assignments with an efficient and quality-driven approach. Alerted customers to upcoming sales events and promotions. Completed all cleaning, stocking and organizing tasks in assigned sales area. Educated customers about the brand to incite excitement about the company's mission and values. Operated a cash register for cash, check and credit card transactions with 100% accuracy. Responded to customer concerns with friendly and knowledgeable service. Communicated clear expectations and goals to each team member. MCDONALD'S

Assistant Store Manager Baldwyn, MS June 2014 - December 2016 Immediately addressed problems with customers to promote quick and successful resolution. Processed payments for credit and debit cards and returned the proper change for cash transactions. Managed the scheduling for store shifts so that there was proper staffing at all times. Recruited, interviewed and hired individuals who would add value to the team while bringing a wealth of experience from fast food services.

Coached the team on effective upselling and cross-selling methods. Welcomed customers into the store and helped them locate items. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Worked with the management team to implement the proper division of responsibilities. Responded to customer questions and requests in a prompt and efficient manner. Monitored security and handled incidents in a calm and professional manner. Alerted customers to upcoming sales events and promotions. Verified that all customers received receipts for their purchases. Built relationships with customers to increase likelihood of repeat business. Handled all customer relations issues in a gracious manner and in accordance with company policies. Strategically scheduled team members to maintain optimal staffing levels at all times. Communicated clear expectations and goals to each team member. Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

Prioritized helping customers over completing other routine tasks in the store. BURGER KING

Assistant Manager Fort Walton Beach, FL January 2014 - June 2014 I assisted with the hiring process, deposits, cash handling procedures, inventory, ran shift, open and close store. MCDONALD'S

Assistant Store Manager Baldwyn, MS April 2010 - July 2012 Coached the team on effective upselling and cross-selling methods. Managed the scheduling for store shifts so that there was proper staffing at all times. Immediately addressed problems with customers to promote quick and successful resolution. EDUCATION

NORTH DELTA HOSPICE

Home Maker Southaven, MS May 2009 - March 2010 I went to clients homes and bathe them, gave medications, cleaned and cooked, shopped for them and took their vitals.

ASSOCIATE OF ARTS Business Management

Grantham University

Lenexa, KS 2017

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