Customer Service Human Resources

Sandra Diaz

***** *. **** **, ******, CA, *****

Cell 626-***-****

Home 626-***-****

Professional history:

I hold experience in Human Resources, Payroll, and Accounting.

I held responsibilities for functions such as posting of the Monthly General Ledger and Payroll Journals. Some of my primary areas of responsibility were the supervision of six payroll clerks. I conducted annual evaluations for staff under my direct supervision. I also handled the administrative duties of FMLA, Medical, and company leaves of absence. I possess knowledge and hold experience related to the administration of Garnishments, Levies, and Child support wage orders. Experience in Quarterly and year end tax reconciliation. I have working knowledge of Federal and State employment laws and regulations. Have the ability to resolve employee issues and concerns. I can multi task, am detailed and oriented and am very flexible. I am fluent in Spanish and English; have the ability to write and read the language, in order to be able to communicate and provide the best customer service to all level of customers. I have good follow-up skills.

Skills and Responsibilities:

Processing of payroll for over One thousand worksite employee’s.

During the course of my Payroll career I provided customer service to 160 retail stores, 110 bank branches, and 96 PEO clients, it also includes corporate staff for all segments.

I have knowledge of all payroll pay frequencies.

Administration of Garnishment and Levies.

Handle the completion of all government and quarterly tax reporting.

Maintenance of the payroll integrity by the use of audit trails and reports.

Processing of Journal entry postings and assuring the General Ledger reports are in balance.

Support the Director of Administration and Payroll, while on vacation or an unforeseen leave of leave.

Responsible for the training of new and current staff on all aspect of payroll processing and procedures.

I have the ability to work independently with minimal supervision.

Summary:

I am a professional and have worked in different work industries, private sector, government, retail, and Professional Employer Organization (aka PEO).

Insperity – 11/2006 to 02/2018

19001 Crescent Springs Drive, Kingwood, TX – 251-***-**** / 800-***-****

East West Bank – 08/2004 to 11/2006

Alhambra, CA,

Aaron Brothers – 05/1989 to 08/2004

Commerce, CA,

Education:

East Los Angeles College, Monterey Park, CA

High School Diploma, Montebello School, CA

Monterey Park Skill Center, Monterey Park, CA

Work History: 1988 through 2004

Title – Payroll Supervis – Responsible for the everyday processing of termination checks, employment changes.

Aaron Brothers – 8000 Bent Branch Dr, Irving, Dallas, TX, 75063 – Phone 972-***-****

– www.Michaels.com

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