Customer Service Administrative Assistant

OBJECTIVE

Administrative Assistant

EXPERIENCE

**** -**** ******* ****

Helpline

I learned a complicated process of providing help, so I can help survivors of hurricane to receive help. Every state has a particular contract on how to provide service to the citizens of every state (PR, FL, VI, TX, CA, LA, GA, SC, MN, NH, VA, and VT). The services included but not limited to Dwelling, Personal Property, Transportation, Temporary Shelter Assistance, and Rental Assistance. I did intakes. I provided information and updates. I guided on writing appeal letter and system processes. I read insurance. I was able to create work package. I transfer calls, conference calls and give local referral. I manage very sensitive information, and took detail notes on cases.

2013 – 2018 Big Mike’s Heavy Equipment

Office Manager/Payroll specialist/book keeper

I provide part time book keeping, running payroll, billing, Collecting payment, follow up on payment and supply company’s paperwork. Paid Federal and state taxes and filled out paperwork for the state. Reconcile and balance accounts. Provide reports and register employees with the state Banking: deposit, moving money, pay payroll taxes. Buying office and workshop supplies. Create new hire package, safety training and other duties

2009- 2013 School District RE 1 CCV, CO

Project Respect/ Wrap Facilitator/ Homeless liaison

Supported and serviced to the students and their families. Assessed the needs of the family based on our conversations. Help the families to create a plan that would include their goals and the actions necessary for the student and family to be successful. I follow up on the family’s goals and action taken. I keep records on the students’ attendance, grades and behavior. I was able to talk 35 families into participating in the voluntary program. I am responsible for creating a safety net that would support the success of the student. I provide home visits to the students and their families. I run a monthly meeting and provide information to the partners. I develop partnerships in the community to assure that services are provided to the family. I create informal partnerships that help me to reach the student. I provide skills and tools the family can use in making educated decisions.

2004–2009 Community Partnership for Childhood Development CS, CO

Family Advocate

For two and a half years, I serviced 46 families in the Literacy program providing parenting classes based on a Parents As Teachers (PAT) program at the center and 3 home visits per family a year. I used tools that parents could utilize and replicate at home. For the last two years, I serviced 6 classrooms of 15 kids and their families providing 2 home visits per family a year. The families were able to receive from me: one-on-one needs assessment, problem solving ideas, referrals, follow up on referrals, and educational visits. I also helped families by educating them on the school system, and helping them in their transition from Head Start to kindergarten. I coordinated and managed training classes on various subjects and helped families to develop fund raisers. I facilitated and managed parent center meetings, orientations and end of the year picnics. I provided 285 service referrals based on needs and followed up on referrals. I kept constant contact with nurses, teachers and other departments to ensure that parents were getting the best service possible. I kept detailed records on services given. I also mediated when problems rose between teachers and parents. I managed confidential Information. I provided a monthly report for my supervisors. I was trained every year on child abuse reporting.

2007 -2007 Front Range Community Service CS, CO

Community Service Coordinator

I registered and collected payment from people who were court ordered to do community service. I matched our clients with non-profit agencies. I reviewed court records of the offenders and their charges to keep the non-profit agencies safe. I managed confidential information. I followed up with client completion of the community service and double checked on authenticity of completion when necessary. I communicated with clients, judges and nonprofit organizations. I coordinated community service based on court orders. I provided customer service to clients and nonprofit organizations. I provided proof of completion back to the court officials.

2005-2009 EF Foundation CS, CO

International Exchange Coordinator (Part time)

I recruited families in the community to host exchange students. I developed and delivered presentations to potential families. I matched international students with local families. I interviewed and conducted background checks on potential families. I registered exchange students into their local schools. I facilitated and organized social events with the exchange students and their host families. I performed arrival orientations and exit interviews. I followed up with families and students once a month and documented it. I provided problem resolution intervention when needed. I managed confidential Information.

2003-2004 Alliance School of Traffic Safety San Jose, CA

Safety Trainer

I developed, delivered and managed an 8 hour court mandated car safety class. I complied with state requirements and procedures for the classes. I completed mandated proof of completion reports. I researched and updated class information and statistical facts on driving. I managed confidential information. I provided excellent customer service by following procedures to avoid mistakes that could affect their court case. I facilitated discussion groups, kept class entertaining, and on schedule.

2003-2004 & 1998 - 2000 Second Harvest Food bank San Jose, CA

Administrative Assistant

I provided secretarial support to two directors. I managed a volunteer data base. I delivered monthly reports. I provided support to nonprofit agencies. I coordinated volunteer opportunities for people in our community. I helped coordinate the purchase of industrial appliances. I Performed mass mailing for various purposes. I provided monthly reports to my supervisor.

Project Manager

I managed 3 employees and 3 volunteers. I managed the 1-800 line for food referrals. I trained new employees and volunteers. I provided employee evaluations. I interviewed and hired employees for various positions. I coordinated service to clients with the distribution sites. I maintained and managed the data base. I helped develop new programs by providing information based on the needs analysis report. I supervised staff from different nationalities and backgrounds. I provided customer service and employee support. I trained staff on customer service, phone communications, and dealing with angry clients and so on.

2000-2003 Valley Transportation Authority San Jose, CA

Organizational Development & Training Specialist

I developed, delivered and managed training and presentations. I coordinated various professional development training. I managed the tuition reimbursement program for staff. I managed the wellness library and promoted the professional book reading program. I managed training programs for various staff development goals. I managed the new Employee Orientation. I developed training based on needs assessment of the computer department. I coached employees for interview and resume writing.

EDUCATION

B.A.- Psychology and Sociology - Santa Clara University

Organizational Development Certificate – UC Extension

PAT certified – Parent as Teachers Organization

Love and Logic training

Various computer, child development & professional development training

Reconnect Youth

Family Group Decision Making

Contact this candidate