Customer Service Representative
Resume:
Arthur L. Clayton
*** ********** **. ******, ** *0260
**********@*******.***
OBJECTIVE
To utilize my education and work experience in an appropriate position.
EDUCATION
**** – 1982 Florida Community College Jacksonville, FL
Program of Study: Aviation/Transportation Business
1983-1984 United Electronics Institute Tampa, FL
Program of Study: Electronic Engineering Technology
2008-2009 Mercer University Macon,Ga/Mcdonough,Ga
EMPLOYMENT HISTORY
Special Ed Paraprofessional, Dekalb County Schools and Henry County Board of Education
McDonough, GA
Assist Special needs students within the otional Behavior Disorder class.
Assist teacher with maintaining Individual Education Plans.
Assist students/teachers with modifications and classwork.
Sales Consultant, ADT Security
August 2007-Present
March 2006 – July 2008
Atlanta, GA
Provide technical sales support (e.g., product presentations, demo’s, application discussions, etc.) to prospective clients.
Provide documentation of sales and arrange installation appointments.
Identify and qualify opportunities for products and service to new customers.
Ensure customer satisfaction of target accounts.
Printer/Finisher, NGI
Atlanta, GA June 2004-March 2006
Laminated Print Products
Binding Books
Courier
Sales Consultant, Bronner Brother’s Products
Atlanta, GA January 2003 – May 2004
Responsible for maintaining accounts.
Responsible for developing new accounts.
Customer Service Representative/Ramp Agent, ASA Delta & Airtran Airways
May 2001– December 2002
Atlanta, GA
Assisted Customers in Baggage Claim Department.
Load and unload aircraft.
Escorted planes into the docking gates. Prepared planes for departure.
Assisted customers with quality issues.
Financial Service Customer Representative, CSX Transportation
January 1999- May 2001
Jacksonville, FL
Resolved billing issues for cargo and shipping companies.
Billing and collections: Responsible for payment transfers into company account.
Customer Service Representative, Humana Health Care
August 1996-January 1999
Jacksonville, FL
Handled insurance issues via phone and written correspondence.
Spoke with customers regarding insurance claims and billing.
REFERENCES FURNISHED UPON REQUEST
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