Support Customer
Resume:
Bhaskar Vaidyanathan
Apt *** Somerset at Deerfield
Maeson, Ohio – 45040
Cell: 516-***-****
Email: ********@*****.***
Objective
Seeking a staff position where the company can benefit from my skills and expertise. Very open on the exact nature of job assignment.
Summary
Have 25+ years of experience in various types of administrative / customer Support / Information Technology type job assignments. Have provided a broad range of operational and admistrative support for small, medium and large companies. Have developed strong communication and interpersonal skills dealing with diverse customers and internal staff members. Solid computer skills in the preparation of documents, spreadsheets, charts, graphics / dioagrams, product support, product development etc. Proven ability to analyze, summarize, sort and organize large amounts of data efficiently. Strong organizational and planning skills. Good multitasker.
Have strong work ethics with honesty and integrity. Very reliable and trustable person and easy to get along with. Just relocated from India with US permanent residency (green card). Looking for a position where the organization can use and benefit from my expertise. Available now. Education
B.Sc Mathematics, National College, Tiruchirapalli, India Work Experience
IT Operations, Chennai, India July 2015 – May 2018 Client: Dhansys Infotel Pvt Ltd, Micro Business Machine & Ascent e-Digit Solution Pvt Ltd
Provide administration & IT support
Manage incoming support calls and triage support group
Computer resource management
Customer support and handle requests for information
Software Product Support
Trusted lead in a large IT operation
Customer Support, Chennai, India Apr 2014 – Jun 2015 Clients: Future Focus Infotech, Wipro Technologies
Customer Support and Product Support
Prepare various documents & Manuals
Processed inquiries and requests
Reporting of various operational metrics
Quality Metrics Review and reporting
Manage staff
IT Operations, Chennai, India Oct 2012 – Apr 2014
Client: Dhansys Infotel Pvt Ltd, Micro Business Machine & Ascent e Digit Solution Pvt Ltd
Provide administration & IT support
Manage incoming support calls and triage support group
Computer resource management
Customer support and handle requests for nformation
Software Product Support
Trusted lead in a large IT operation
3i InfoTech, Chennai, India Jan 2010 – Oct 2012
Staff - Operations
Handled all aspects of operations
Project schedule and cost management
Process Metrics & Reporting
handling inquiries and incoming work requests
reviewing files and records to answer requests for information
preparing, checking and distributing documents and correspondence
maintaining filing systems
compiling records of operational activities
Other administrative matters related to operations Admistrative Support, Chennai, India Jan 2009 – Dec 2009 Client: Dhansys Infotel Pvt Ltd, Micro Business Machine & Ascent e Digit Solution Pvt Ltd
provide support to the administration department
manage and traiage incoming requests
process and solve issues and prepare action plans
handle requests for information
prepare departmental correspondence and documents
Charting and reporting
Satyam Computer Services Ltd, Chennai, India Oct 2006 - Dec 2008 Project Assistant
maintain and update project database
analyze, collate and present information
Handle purchase Orders and Accounts Receivables
Liaison actiovities
Interacting with outside community organizations 3i InfoTech, Chennai, India Sep 1999 - Sep 2006
Customer Support
Various aspects of IT customer support.
Interface with clients and customers
Chennai Interactive Business Services (P) Ltd, Chennai, India Jan 1999 - Sep 1999 Customer support coordinator
• Managed the Web Classifieds section
• Web page design and implementation using HTML & MS Front Page
• Ensured day- to- day updates of clients’ web pages by testing links and fixing them
• Facilitate web information sharing for client’s various requirements using Infobank. Greenlands Computers, Chennai, India May 1991 – Dec 1998 Support Engineering & Administration
• Support in-house designers on various desktop applications
• Install & maintain desktop systems (address Operating Systems and PC- related issues)
• Installing application software, upgrading and troubleshooting for MS Office applications and design applications (Coral, Adobe, Micrographics)
• Designed and published monthly IT magazine
• Designed and published advertisements for corporate clients (Motorola, Pepsi, Team)
• Designed and created custom reports, documents for corporate References
Available on request
Contact this candidate