Customer Service Management
Resume:
Cherry Ann Sierra
Bronx, New York 10451
Objective: Eager and motivated customer service professional who possesses excellent attention to detail, organizational and time management skills. With the proven ability to perform in a fast-paced work environment and meet deadlines in a timely manner.
Experience: George's Refrigeration Bronx, N.Y
Receptionist 11/2013 to Present
Supplied information to callers and confirmed and scheduled appointments.supervised several employees, scheduled work hours, resolved conflicts, determined salaries..
Kept record of calls placed and invoices performed clerical duties.
Obtained caller's name and arranged for appointment with person called.
Made future appointments and answered inquiries.
Answered inquiries from persons entering establishment regarding appliances.
Provided information regarding as when will appliances will be delivered.
Received and answered requests for information from management companies.
Called management or superintendents to inquire whether appliances were delivered or repaired.
Kept records of questions asked.
Performed variety of clerical duties and other duties pertinent to establishment.
Responsible for appliances to be delivered on scheduled date and time.
Prime Realty Services Inc. Bronx, N.Y
Receptionist 10/2007 to 10/2012
Received callers at establishment, determined nature of business and directed callers to destination.
Recorded name, time of call, nature of business and person called upon.
Operated telephone console to receive incoming messages.
Issued visitor's passes when required.
Answered inquiries from persons entering establishment.
Successfully handled 24 line switchboard.
Called employees and officials to information desk to answer inquiries.
Performed variety of clerical duties and other duties pertinent to establishment.
Collected and distributed mail and messages.
Responsible for keeping work area cleaned.
Education: Hostos Community College Bronx, N.Y
General education 2016
References: Available upon request
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