Customer Service Information Technology

DyQuann White-Salter

Queens Village, NY ***** 929-***-**** ************@*****.***

Objective

To obtain an information technology position where I can leverage my high-quality education from Zicklin School of Business at Baruch College.

Education

ZICKLIN SCHOOL OF BUSINESS AT BARUCH COLLEGE

AUG 2015 - MAY 2018 BACHELOR OF BUSINESS ADMINISTRATION

Major: Computer Information Systems

Minor: Communications

Related coursework: Systems Analysis & Design, Project Management, Database Management Systems, Business Law, Object Oriented Programming

Skills & Abilities

Software: MS Office Suite, Visio

Languages: SQL, HTML 5, CSS, PHP, JavaScript, C++, Java

Databases: MySQL, MS Access

Excellent written and verbal communication skills

Excel in working with others.

Excellent customer service skills

Great problem-solving qualities.

Ability to work under pressure

Experience

SHIFT SUPERVISOR STARBUCKS COFFEE COMPANY MAY 2014 - PRESENT

Lead a team of 16 baristas.

Deploy partners and delegate tasks to providing legendary customer service with prompt service, quality beverages and products.

Consistently coached and trained baristas to ensure all job requirements are met.

Directly impacted customer experience managing store inventory and ensuring equipment functionality during daily operations.

Managed store safe and ensured cash handling guidelines.

BARISTA STARBUCKS COFFEE COMPANY JULY 2013 – MAY 2014

Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.

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