Customer Service Sales Representative

PROFESSIONAL SUMMARY

Accomplished, result-driven professional with extensive experience in contributing to team effort by accomplishing related results as needed. Excellent interpersonal skills establishing relationships and build strong rapport with employees from junior to executive levels with demonstrated ability to prioritize and multi-task with ease and enthusiasm.

Creative and innovative thinker with effective operations management and goal setting abilities combined with superior leadership, team building, communication, interpersonal, and presentation skills. Track record of striving to optimize operations, reduce costs and improve service quality while strengthening the bottom line.

Seeking to utilize my skills in healthcare administration to facilitate the efficient and smooth operation of the healthcare department in accordance with approved regulatory, quality and department standards.

CORE COMPETENCIES

Process Improvement Policy & Procedure Compliance Operations Management Communication Initiatives Standards Development Operational Streamlining Issue Resolution People Management Strategic Planning & Organization Change Management Customer Service Management

PROFESSIONAL EXPERIENCE

HOME SALES CONSULTANT Nov 2017 – Present

Clayton Homes – Decatur, AL

Consult with customers in the various homes manufactured by Clayton Homes

Assist customers with understanding of credit applications and finance options available to them

Assist customer with verifying income and resources as part of the finance process

Validate that all building and safety codes are met

Verifies that customer secures the proper home owners insurance

INSPECTOR Feb 2017 – Nov 2017

Terminix – Huntsville, AL

Provided customer service and assistance with scheduling of termite inspections and other pest control needs

Monitored that all incoming payments were credited to the correct account

Insure that all digital invoices were sent timely and correct

SALES REPRESENTATIVE Feb 2015 – Nov 2015

Lowe’s Home Improvement – Huntsville, AL

Provided customer service and assisted with appliances and construction sale.

Exceeded monthly sales goals and new customer penetration.

Manage prospective leads and existing accounts through the SalesForce CRM platform to accurately forecast revenue and develop long-term business partnerships.

PROJECT MANAGER OWNER Jan 1997 – Aug 2007

G & L Contracting – Kingwood, TX

Spearheaded all planning activities from planning to execution for business operations, while generating contacts, providing estimates and oversight of all projects.

Managed cross-functional crew and insured that each crew was fully staffed with appropriate trades

Organized sub trades ensuring timely assignment and completion necessary to maintain project timeline.

FLEET/SALES REPRESENTATIVE June 1992 – July 1996

Lynn Layton Olds-Cadillac-Nissan – Decatur, AL

Fostered Lynn’s success by handling sales of all models of new and pre-owned automobiles.

Achieved individual sales goals and customer service goals through maintaining working knowledge of used cars in stock.

Identified prospective customers using computerized inventory tracking system, research for consumer-client, outside sales, bookkeeping and responsible for all follow-up and consumer satisfaction.

Delivered unprecedented results as a top producer, building up a strong loyal customer base.

FLOOR MANAGER/CLOSING MANAGER Jan 1992 – June 1992

Kings Auto Sales – Huntsville, AL

Expertly handled sales and closed transaction on previously owned vehicles.

Maintains up-to-date knowledge of all vehicles, accessories, financing options, and promotions through continuous education.

Developed and maintained strong customer relationships which ensured repeat business.

Shop Forman & Platoon Sergeant Dec 1981 – Aug 1990

U.S. Army-Home and Oversea

Supervised troop of 40 men

Oversight of missile maintenance shop

Instructor for foreign officers regarding basic maintenance of electronics for aviation communications, weapons systems, radar and early warning systems.

Supervision of field maintenance

Inventory control of parts required for missile maintenance for over 1000 systems

Insure that all incoming and outgoing parts were consolidated and logged

Maintained log of all inventory

Preformed Performance Reviews on all service men assigned to me on a monthly basis

ADDITIONAL EXPERIENCE

Sales Representative, Jerry Damson Honda – Huntsville, AL Jan 1991 – Jan 1992

EDUCATION

Healthcare Administration, Colarado State University – Global Campus Present

Calhoun Community College - Athens, AL

Central Texas College – Kitzingen, Germany (Satellite School)

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