Salesforce Admin

Deepti Sardana

425-***-****/*****************@*****.***

Salesforce Admin/ Business Analyst

Experience Summary

•Over 5+ years of experience in Quality Assurance and Software Testing. Experienced in Testing web-based application across various domains like Mobile applications, B2B, Ecommerce and Hardware

•Over 2+ years of CRM including Salesforce tools.

•Salesforce CRM- Responsible to create new user profile, monitor access level, import new leads and contacts etc.

•Experience in setup Service and sales cloud features.

•Experience in reading Visualforce and Apex page.

•Experience in designing and developing Salesforce.com in a large enterprise environment.

•Proficient in different types of testing related to Black Box such as integration testing, system testing, stress testing, usability testing, acceptance testing, regression testing, back-end testing, Game and Hardware Testing.

•Good knowledge of Quality Assurance Process using the methodologies such as Agile-Scrum, Waterfall, and Tailored SDLC.

•In-depth understanding of the cultural and organizational changes that are involved in an agile implementation.

•Experience with story-based iterative and test-driven development, continuous integration and acceptance testing.

•Extensive knowledge in understanding SRS (Software Requirement Specifications) and AUC (Application Use Cases) and writing test cases from it.

•Tested the mobile version of the application on Android and iOS phones to ensure that it functioned similar to the desktop version.

•Good Experience on Selenium WebDriver and creating Scripts in eclipse -- by using Java/C#.

•Experience in creating Framework on .net with C# using selenium tools.

•Experience in working Agile Methodology (Scrum) and write the Acceptance Criteria.

•Extensively used HP ALM, Microsoft Test Manager and Team Foundation Server to write and execute Test Cases.

•Experience in Manual and Automation testing.

•Agile responsibilities include managing Scrum ceremonies such as daily stand up, release planning, sprint planning, review and retrospectives.

•Experience in testing the mobile application and push build to devices.

•Experience in testing Rest and Soap Web Services.

•Experienced writing and executing CRUD SQL statements.

•Experience in designing documenting and executing test plans, test harness, test scenarios / scripts and test cases for manual, Automated and Bug tracking tools.

•Attended several walk-through meetings with the Business Analysis, project manager and developers and provided feedback accordingly.

•Punctual to provide timely and accurate feedback to management and development teams regarding product quality to achieve scheduled targets.

SKILL MATRIX:

Defect Management Tools JIRA, Team Foundation Server, Microsoft Test Manager

Databases MS-SQL Server/2008, MS Access

Languages SQL, Java, C#, PowerShell

Mail Servers Microsoft Outlook

Office Suite Word, Excel, PowerPoint.

Requirements tool Team Foundation Server

Testing Tools HP ALM, HP Quality Center 9.x/10.x, Selenium

WebDriver, Visual Studio 2015, TestNG

Web Technologies HTML, XML, JavaScript

Mobile Technologies ADB, Logcat, QXDM, Charles Proxy, Analytics

Network Capturing Tools HTTP Watch, Fiddler

Methodology BDD, TDD

Web Services Tools Postman, SoapUI

Other Tools Jenkins, GitHub, Eclipse, SourceTree, Azure,

Splunk

PROFESSIONAL EXPERIENCE

Salesforce, SFO, CA Mar 2018 – Till now

Salesforce Admin/BA

Salesforce is the primary enterprise offering within the Salesforce platform. It provides companies with an interface for case management and task management and a system for automatically routing and escalating important events. The Salesforce is CRM that provides customers the ability to track their own cases and customize their app. It provides analytical tools and other services including email alert, Google search, and access to customers' entitlement.

Served as primary system administrator for the Salesforce.com environment with XXX+ users

Handled all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks

Responsible to maintain regular internal system audits and prepare for upgrades

Responsible to manage Salesforce.com data feeds and other integrations

Coordinate the evaluation, scope and completion of new development requests.

Responsible to assist in training of new users, and grow the Salesforce.com skill set across the organization

Effectively act as the liaison between our users, vendors and the application development teams

Work independently with members of the user community to define and document development requirements

Troubleshooting email campaigns, workflows, approval cycles, or auto-responders that generate excessive bounced mails.

Fixing data records that have somehow been set with record types or ownerships that make them inaccessible to users.

Environment: Splunk, Java, Selenium, Perforce, Git, Eclipse, Salesforce CRM

Microsoft, Redmond WA July 2017 – Feb 2018

SDET

Microsoft develops tools like cost management tool which is based on cloud platform. This is Financial project and tool name is Generic Cost Allocation which allows user to create/Modify rules to transform data already in the system. User can adjustment costs based on the rules. This tool is used to build various cost models provides the ability to create, modify business rules, fetch report, schedules rules to run.

Maintained Automation Framework in Visual studio using Selenium WebDriver.

Responsible to add scripts for new functionality.

Log defects found through automation script.

Worked in Agile methodology

Performed Functional Testing, Regression testing and smoke testing using automation script.

Responsible to setup the project, maintain document and execute the test cases via script.

Coordinated with team by providing them test script.

Written Test Scripts for Web applications and performed the testing before the deployment.

Implemented the continuous integration merged with automation for QA using Selenium etc.

Created test logs by using extent logs.

Deploy build using scripts.

Environment: TFS, C#, Selenium, Azure, Git, Visual Studio, SharePoint, PowerShell

AT&T, Bothell, WA June 2014 – June 2017

Sr. Quality Engineer

AT&T is the world's largest telecommunications company. AT&T is the second largest provider of mobile telephone services and the largest provider of fixed telephone services in the United States. The project was to tested third-party applications on AT&T devices, Tested preloaded applications like Email, AT&T browser, AT&T remote support etc. and certify them.

• Responsible to develop the test cases for Apps like Hiplink, Device Help, other Pre-loaded applications and tested on different versions of Android and IOS.

• Reviewed the requirements and managed Test Artifacts in the SharePoint.

• Analyzed the requirements for AT&T Device Help and written detailed UAT test cases for Mobile Application

• Captured logs related to issue occurred on devices.

• Pushed build on devices through ADB shell to test new builds.

• Analysis and reading logs. Figured out issues by using analytics.

• Responsible to setup the project, document and execute the test cases in HP ALM.

• Coordinated with team by providing them with test cases and test data.

• Drafted, tracked, reviewed and analyzed defects using Application Lifecycle Management tool.

• Performed testing of application on multiple Devices like Android (Samsung, HTC, Motorola) and IOS etc.

• Performed Functional Testing, UAT, Regression Testing, Accessibility Testing and smoke Testing to check the application.

• Written Test Scripts for Web applications and performed the testing after the deployment using Java.

• Written code in Java for various Framework.

• Maintained Automation Framework using Selenium WebDriver.

• Manually tested Mobile and Web applications.

• Tested RestAPI through Postman and automated as well.

• Created automation Scripts using TestNG

• Implemented the continuous integration merged with automation for QA using Selenium etc.

Environment: ALM, Java/C#, Selenium with Maven, QC, ADB, Mobile platforms, RestAPI, TestNG

Microsoft, Factoria, WA Feb 2014 – June 2014

SDET

Microsoft develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers, and services. Its best-known software products are the Microsoft Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edge web browsers.

The project was involved in developing CRM project for internal use in which Employees can create their profile and add Colleagues to their network and endorse their skills.

• Followed in Agile/Scrum process and participated in Daily Scrum Meetings, Sprint Demos and Retrospectives and next Sprint Planning discussions.

• Setup the automation from scratch using Selenium and C# in Visual Studio.

• Actively involved in manual testing and Automation testing using C# in .NET platform with Selenium tools.

• Managed India offshore Team and organized daily meeting, assigned tasks.

• Involved in daily stand-up meetings to review the progress of the testing and issues.

• Attended Project Meetings with Cross Functional Teams, to discuss about the new features that will be implemented during the respective sprints

• Interacted with developers to explain when required the software bugs and re testing the fixed issues.

• Used Microsoft Test Manager (MTM) and Team Foundation Server (TFS) to Create Test Cases, Log Bugs and Generate Reports.

• Tested the web application on IOS devices and verify performance and functionality.

• Performed walkthroughs and involved in review meetings.

• Performed Comparison and Regression Testing at the end of each sprint before the review meeting.

Environment: C#, .NET Framework 4.0, MS Team Foundation Server 2012, MTM,TFS, Selenium

IGT,Reno,NV

July 2013 – Feb 2014

SDET

IGT a multinational gaming company that produces slot machines and other gaming technology

This project was involved in testing Bill validators and other peripherals used in Slot Machines. I have supported them with Manual/Automation testing

• Started with Manual testing using Saas and then moved to Automation

• Enhanced the automation framework to assure product quality effectively and quickly.

• Maintained and managed the code with TFS and Perforce.

• Creates, maintains, and review system documentation according to the IGT methodology (proposals, designs, test specifications, and other deliverables as necessary) for new and existing applications.

• Accountable for technical issue resolution including diagnosis of problem, recommendations for workarounds, and defect correction.

• Researches and applies new technologies, development techniques and best practices by leveraging experience, industry contacts, seminars, and books.

• Continually test new features of different Games to have better product quality. Along with it, closely work with developers and other team members to fix the defect.

Environment: C#, .NET Framework, MS Team Foundation Server 2012, Hardware Testing

Microsoft, Redmond, WA

March 2013 – June 2013

SDET

Microsoft develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers, and services. Its best-known software products are the Microsoft Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edge web browsers. This project name was “Microsoft Premier Online”, MPO, which provides support to their customers based on the package purchased.

• Created the Test Cases based on the Requirements.

• Automate BVT and Regression test cases using CodedUI.

• Maintained and managed the code with TFS

• Address any prod issues.

• Capture traffic with the help of HTTP Watch and optimize the website.

• Performed Accessibility testing including localization testing.

• Review the test cases with developers and other team members.

• Troubleshoot the environment issues.

Environment: C#, .NET Framework 4.0, MS Team Foundation Server 2012,MTM, Coded UI, WCF, WPF,Http Watch

eConnoisseur Pvt.Ltd. -India Jan 2009– May 2010

Test Analyst

Econnoisseur provides Software Solutions to global clients by leveraging process, domain and people management expertise. econnoisseur developed tools for customers like Resume parser, ecommerce website like Payloadz. This project was involved in selling digital goods to anyone through ecommerce site.

• Review Business requirements and high-level Documents to understand and meet the client requirements

• Documented SDLC driven test Plan, Test WBS, high-level test cases and reviewed them with Program managers and Dev teams

• Executed test cases and triaged bugs with the Teams and performed integration testing of all tools, pulled data and status reports on weekly basis and shared them with team members

• Deployed builds in test environment for every Module and smoke tested the build delivered.

• Tested of web services through Soap UI, DB testing, integration testing,end to end testing of each module and deploy multiple hotfixes and work items requested by business

• Testing involved moving of data between multiple databases. So, configured Sql agent jobs and NTBatch jobs which run on a schedule basis and verified the data integration both through the UI and Databases.

• Created UAT environments and tested numerous new tools developed internally and provided demos to the team members in understanding the new features

• Also, part of final QA testing and ran SQL queries used to verify the production data repairs and support issues during data Center move and disaster recovery exercises.

• Involved in regression testing, stress testing, integration testing, Performance testing, and verify automation results related to various applications tools and maintain a flow among the releases.

• Conducted backend testing of the application using SQL queries.

• Performed Stress testing using LoadRunner tool.

• Performance center was used to generate load and execute the test. Used Virtual generator to generate scripts.

• Analyze the results using LoadRunner Analyzer.

• Used multiple kinds of protocols; Web UI, WSDL

• Assisted in developing system test plans and documented Test cases after reviewing business requirement

Environment: SQL Server 2008, C#,.NET Framework, Microsoft Team Foundation Server 2005 (MSTS 2005), Bugzilla, SoapUI

Work Authorization

H1b

Education

Kurushetra University-India

B.Tech in I.T

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