Customer Service Administrative Assistant

Cherry Longoria

Phone: 832-***-****

Email: ***********@*****.***

Administrative Assistant/Receptionist

•Coordinate with various staff for operational support activities of the unit. Serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems.

•Provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting visitors and resolving a range of administrative problems and inquiries.

•Operate desktop computer to compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of policies of established departments/divisions. Prepare, transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings.

Skills and Proficiencies

•Windows 7, Windows XP

•Oracle Suite 10g – Setup Customer

•Oracle IPM 11g – Imaging and Process Management

•Kodak Scanner I1420

•170 Systems – PO, BOL, Invoices

•EDI Systems

•OUTLOOK

•MS Word

•MS Excel

•Planning and Scheduling

•Written Communication

•Customer Service

•Interdepartmental Coordination

•Internet Research

•Telephone Reception

•Transcription

Duties and Accomplishment

•Handles calls and promptly forward them to appropriate person among 330 employees.

•Responsible for scheduling meetings for all employees; escorts visitors to staff member offices along with providing hospitality service arrangements as requested by staff.

•Compose and distribute inter-departmental memorandums (email, documentary and voice) ensuring timely delivery and receipt of important information while at the same time maintaining confidentiality.

•Prepares and assembles media kits for marketing and public relations departments.

•Established and maintains electronic records management system for all incoming and outgoing correspondence.

•Organize, sort and assign mail distribution for all employees

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•Date entry of all orders as well as verifying orders for accuracy. Coordinate and mail out all invoices, scanning of orders, shipping documents, and email back-up pertaining to all orders. Prepared weekly inventory reports and submitted to Supervisor. Assisted front office with switchboard and greeting clients/

•Reliable, dependable and accurate.

•Excellent customer service calls. Dedicated to resolving any and all issues to ensure customer satisfaction.

•Excellent communication skills and the ability to be creative in communication to Management, peers and customers.

•Excellent ability to make administrative/procedural decisions and judgments.

•Strong ability to compose and edit already written materials.

EMPLOYMENT HISTORY

Harris Country Real Property Division - Contract May 2018 – June 2018

Customer Service / Receptionist Scan Documents from Hurricane and Constable and Precinct Deeds into Fujitsu fi-6770 and Index in to Acrobat and Answer 50 income calls a day.

Joe Myers Toyota – Contract March 2018 - May 2018

Receptionist /Cashier: Receive Payment and Answer Income calls and License Plates

Manhattan Life – Contract October 2017 – January 2018 Customer Service: Call Center Inbound call’s daily Dental Vision and Hearing

Trans Canada Columbia Pipeline - Contract September 2017 – October 2017

Customer Service: Receptionist inbound calls distribute mail and Entry Purchase Orders

Igloo Products Corp – Full Time August 1995 – January 2017 Customer Service /Data Entry/Receptionist

MS Excel and MS Word Answer 200 to 300 income Calls. Entry Orders in to Oracle IPM system put in Customer Information up to 200 to 400 Orders and Bills of Lading and Invoice into the Kodak 170 Scanner Systems and Scheduling Conference Room and Organize Igloo Christmas party.

Education

Lynwood High School – Transcript - 1977

References

Available upon request

Contact this candidate