Manager Employee Relations

CAROL MCMULLEN, SPHR-SCP DIRECTOR OF HUMAN RESOURCES

San Jose, CA 95123 a 408-***-**** a *********@***.*** a www.linkedin.com/in/carol-mcmullen PROFESSIONAL LEADERSHIP IN

HUMAN RESOURCES a COMPENSATION & BENEFITS a TOTAL REWARDS Results-driven human resources and operational professional with over 20 years of combined leadership in the technology, manufacturing and service industries with a vast knowledge of employee relations, employee benefits, payroll, compensation, recruiting, and employment law. Collaborative communicator continually focused on building relationships and promoting energy to drive positive cultures and comprehensive business approaches. Exceptional problem solving, communication, organizational, decision-making, and multi-tasking skills. Keen ability to effectively balance the needs of employees with the constantly changing needs and mission of the organization. AREAS OF EXPERTISE INCLUDE:

• Strategic Planning • Recruitment • Budgeting & Cost Savings

• Program Structuring/Implementation • Employee Relations • Project Management

• Total Rewards • Staff Training & Leadership • HRIS and Payroll Administration EXPERIENCE & NOTABLE CONTRIBUTIONS

CARNEGIE INSTITUTION FOR SCIENCE (Non-Profit) • Stanford, CA • 2017 – 2018 HUMAN RESOURCES AND DEPARTMENTAL BUSINESS ADMINISTRATOR Provide support to the faculty and staff for two departments comprised of 150 scientists and research associates in areas of administration, HR, grants, facilities and Health & Safety. Directly supervise the Controller, Grants Manager, Facilities Manager, and Health and Safety Manager and responsible for operational staff of 13 professionals. Active participation in Corporate Standards Working Group spearheading processes/procedures, technological improvements, comp & benefits and HRIS decisions.

KEY ACCOMPLISHMENTS:

• Mentor, advocate, coach and leader of highly efficient administrative staff of 13 professional.

• Signing authority to $50k, oversight and authority for General Budget in addition to Capital Spending and Carryover provisions of a $5m+ annual budget.

• Oversight of compliance in GAAP A/P accounting, grants, financial analysis, purchasing protocol and vendor services.

• Oversight of all Facilities/Operations functions for 8 buildings as well as 12 greenhouses and grounds of 12 acres.

• Oversight of Health & Safety for chemical management, disposal protocol, lab and greenhouse training.

• Assure compliance and best practices in all phases of HR including J and H Visa immigration programs, recruiting, training, retention, performance, employee benefits, total rewards; onboarding to exit for worldwide scientific and research Staff, Postdocs, Technicians, Fellows and Grad Students.

• HR Consulting for southern California Department of Observatories assuring compliance, employee relations and general solutions management.

RAEL & LETSON CONSULTING & ACTUARIES (Service) • Foster City, CA • 2012 – 2016 DIRECTOR OF HUMAN RESOURCES

Provided support to over 60 employees in 5 offices. Oversaw the day-to-day leadership of a dedicated administrative team of six employees, including the office manager, word processing team, and the administrative support for three offices. Committed to the execution and integration of multiple human resources programs and credited with significant cost savings. KEY ACCOMPLISHMENTS:

• Developed and led the administrative team to meld cultures from three offices creating consistency in branding, processes and support through all locations.

• Credited with the successful setup and execution of the Human Resources department by providing oversight for the employee handbook, PTO program, HRIS system, expense management program, and performance reviews, including training standards and processes.

• Created and implemented 360-degree review program, succession planning, incentives and Total Rewards program.

• Structured and implemented the compensation program, including establishing corporate philosophy and setting benchmarks for executive and staff salaries.

• Served a key role in the Management Committee by setting company policies and administration procedures. C

• Promoted a positive employee ownership environment through successful implementation of ESOP administration.

• Lead management of all health & welfare operations including 401(k), ESOP, and Defined Benefit Pension Plan.

• Slashed costs for employee benefits program by $350,000 per year by completely redesigning and implementing the entire program while strategically identifying areas for future improvement and cost savings.

• Successfully implemented a multitude of various programs to include payroll/HRIS using ADP WorkforceNow, benefits administration, employee relations, communications, recruiting, new hire engagement/retention, and training.

• Set high standard for documenting company policies, practices, budgets, and processes.

• Cultivated employee communications and deployment strategies. CLICK BOND, INC (Manufacturing) • Carson City, NV • 2006 – 2012 HUMAN RESOURCES MANAGER

Provided support to over 225 employees in 2 offices. Achieved overall business and strategic goals by successfully serving as a senior manager to all corporate levels through leadership and partnering positions. Recruited and lead a staff of three professionals to support two multi-site locations. KEY ACCOMPLISHMENTS:

• Assembled the Human Resources Process through the development and execution of the Supervisor's Policy and Procedures Guide, Employee Handbook, recruiting program, onboarding, employee relations, employee reviews, training and apprentice programs, and the exit program.

• Developed and implemented the compensation program setting job descriptions, compensable skillsets, leveling, grading and benchmarking structure to algorithms using PayScale extending to career pathing, and succession planning.

• Curtailed self-funded employee benefits program costs, saving $80,000 to $100,000 annually, with the complete setup of administration and management through ongoing analysis and hard cost negotiations.

• Increased participation for 401(k) awareness and training programs.

• Decreased employee absenteeism substantially through the development of an employee rewards program.

• Advanced the Supervisory Training Program to assure consistency within corporate management styles and philosophies.

• Decreased turnover from 46 percent to less than 15 percent through effective management training, developing a supervisor’s handbook, and implementing a step disciplinary program.

• Increased workplace safety awareness, resulting in the decrease of on-the-job accidents, through an effective safety training program.

• Launched a wellness and prevention program to increase healthy employees and decrease healthcare costs.

• Lead Six SIGMA and all compliance for the HR department. CAREER NOTES:

• Employee Benefits Sr. Group Account Manager, Willis North America (Technology Services), 2003-2006

• Egghead.com, Compensation and Benefits Manager (Technology), 2001-2003 EDUCATION AND CERTIFICATIONS

Bachelor Liberal Arts SAWYER COLLEGE San Jose, CA Business and Merchandising FOOTHILL COMMUNITY COLLEGE Los Altos, CA SPHR Certified, HR Certification Institute SHRM– SCP Certified, HR Certification Institute 2nd Degree Sempai Master Series Institute for Embodied Wisdom - Art of Leadership Mastery Business Administration and Management Classes UNIVERSITY OF PHOENIX San Jose, CA LICENSES & PROFESSIONAL AFFILIATIONS

Life and Health Agent: California State, Non-Resident Nevada, and Non-Resident Colorado Society for Human Resources Management (SHRM)

Northern California Human Resources Association (NCHRA) Silicon Valley Association Health Underwriters (SVAHU) International Foundation Employee Benefit Plans (IFEBP) National Association of Health Underwriters (NAHU) President of Inspired Leadership in Organizational Development (ILIOD) Founding Member People Centric Organizations (PCO) Bay Area Human Resources Executive Council (BAHREC)

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