Sql Server Engineer

Moe Khoshbou

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Database Administrator

Database Engineer (DBE) with extensive experience designing, coding, testing and supporting next-generation database solutions in Oracle enterprise and SQL Server environments. Proficient in an assortment of technologies, including Oracle 12c, MS SQL Server 2014, Java, program coding, payroll technical application.

DBE skills include:

Oracle database administration

Performance tuning & capacity monitoring

Data security, backup & recovery

SQL tuning in an Oracle environment

Oracle installation and configurations

Expertise with Toad and using it for Query and troubleshooting

SQL Server database administration

Data security, backup & recovery

SQL tuning in a SQL Server environment

SQL Server installation with different collations

Scheduling SQL Server job with SQL Agent

Perform index rebuilds, reorgs, and statistics update and integrity checks.

ADP Atlanta, GA

Senior Database (Oracle, SQL Server) and Application Administrator

9/1998 to Present

Contributed as a last layer of technical support for Payroll Applications running on Oracle and SQL Server databases. Duties involved with installation, configuration and upgrade of ADP Payroll Applications as well as Oracle and SQL Server databases.

RESPONSIBILITIES:

•15 + years of experience in database development and support in MS SQL Server and Oracle environments.

•Diagnosed and resolved 80% of issues in less than targeted 3 days resolution related to corrupt data, application program code errors, system performance, operating environment and/or third party system problems.

•Handled most complex issues and subject matter expert in the area of application and database resolutions.

•Made proactive client calls once ticket received to ensure client satisfaction, monitored and made recommendations to enhance client experience issue resolution and client retention.

•Created Knowledgebase 3 entries per month and Job Aids, presented 2 team learning/training sessions per month related to areas of expertise, resulting in consistent 5/5 scores in client satisfaction surveys.

•Maintained lab hardware; software, loaded client databases and data for testing purposes.

•Evaluated 5 applications, analyzed best approaches and provided recommendations for proactive services.

•Facilitated and coordinated more than 10 conference calls per week with clients, Implementation, Hosting Services, management, and Development team

•Provided performance feedback, mentors and trains 20 associates.

•Effectively troubles hooted, replicated and developed workarounds for client issues. Documented and communicated the results to the client and/or Corporate Development.

•Provided on-site assistance on issues that could not be resolved via remote tools, i.e. deliver service packs, set up reports, install or upgrade software or develop custom solutions for all client server products.

•Provided technical expertise on performance issues related to client infrastructure integration specialization in the particular platform or application (Citrix, Lan/Wan, Client Server, etc.). Provided complex technical expertise for industry standard database applications, i.e. Oracle, MS SQL Server, etc.

•Gathered 1 or 2 client databases and environment variables per month and recreated client scenarios in a server Lab environment in an effort to resolve complex database issues.

•Acted as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner. Brought the average time of resolution down from 12 days to 3 days, while mentoring new DBEs through the resolution process upon daily case closeouts.

•Remained proficient on networks, operating systems, hardware, software, databases, browsers and related products.

•Delivered improved client experience through the stellar service delivery model to ensure high quality consultative services that will differentiate my company in the market.

•Received documented positive client testimonials showcasing exceptional service.

•Planning for and managing initial system installation and implementation.

•Prepared for 1-2 large-scale data conversion projects per month by importing 1GB per day of data into ADP Enterprise HR databases

•Backed up more than 100 system files and data, managing the hardware environment, improving network performance by 15 points, coordinated system upgrades and managed ADP Enterprise HR and database security.

•Tested and duplicated the issues on internal environments to send as a defect to developments.

•Provided extensive support to upgrade projects to meet the deadlines and avoid unsatisfied clients saving the company more than $10 M.

•Experienced in troubleshooting and resolved database integrity, performance, blocking, deadlocking, and connectivity and security issues.

•Strong knowledge of index management and how statistics work.

•Strong knowledge of backups, restores, recovery models on line, off line and database shrink operations.

Education & Training

University Of Tehran, Iran

Bachelor of Science, Major in Mathematics

Algonquin College Ottawa, ON

Computer programming

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