Business Systems Analyst

KEMA AMADI-EMINA

**** ******* **, *********, ** *8269 704 – 492 – 0814 **************@*****.***

EDUCATION

THE UNIVERSITY OF NORTH CAROLINA Charlotte, NC

Bachelor of Arts in English, June 2012

EXPERIENCE

LINCOLN FINANCIAL April 2016 - Present

Leave Benefits Systems Analyst:

Liaising with Line of Business to make sure IT projects are approved and successfully implemented.

Helping troubleshoot system software, hardware, and connectivity issues.

Testing new software and implementing departmental procedures.

Controlling system access and security in System One.

Optimizing system operations and improving performance where possible.

AON HEWITT ASSOCIATES Jul 2014 – April 2016

HR Business Analyst 1:

Partnered with the business and IT groups to find solutions for projects and operational issues.

Assessed client needs, identifies and documents requirements critical to achieving business objectives.

Maintained and managed the Summary Plan Description Database for the HR department.

Identified and created solutions to improve system performance and availability.

Helped managers and client specialists maintain report database.

THE VANGUARD GROUP July 2013 – May 2014

Database Administrator:

Conducted activity-based analysis of financial processes and made recommendation based on the findings.

Monitored database system details within the database, including stored procedures.

Performed database transaction and security audits.

Responded to and resolved database access and performance issues.

Maintained change control and testing processes for modifications to databases.

WALMART

Help Desk Technician: September 2012 – July 2013

Quickly and effectively solved user challenges.

Configured firewalls on routers and computers to resolve connectivity issues.

Helped resolve communication issues on various applications and hardware.

Answered phone calls and kept detailed record of problem tickets handled and the correct resolution taken.

Diagnosed and resolved no sync issues involving DHCP, DNS and TCP configurations.

COMPUTER SKILLS

Programming languages & Scripting; SQL, Java, and Visual Basic.

Operating Systems; Windows, Linux, and OSX.

Software; Siebel, SharePoint, SAS, Tableau, WAVE, System One, PeopleSoft, Microsoft Office, and Visual Studio.

Database; Oracle, Access and SQL Server, PostGreSQL, Integra.

Networking; TCP/IP Protocols, LAN, Command Line Troubleshooting, DNS and

DHCP configuration.

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