Customer Service Security Officer

**** ***** ** ** *** # *** 202-***-****

Washington, DC 20019 **************@*****.***

Lafawn W. Carter

Objective:

To secure a responsible position that will challenge my abilities; allowing me to fully utilize my problem solving, organizational, and customer service skills. I would also like to obtain an entry level position that will enhance my abilities where I’m capable of gaining experience that will contribute to the growth of the organization.

Profile:

I’m motivated, professional, achievement-driven and results-orientated; seeking professional employment within my field of customer service through an entry level position. I’m a hard worker, capable of performing my duties under pressure and a team player who possesses strong leadership skills. I’m also reliable, flexible and versatile.

Skills:

Microsoft Word XP – Basic Computer Skills

Customer Service Skills

Verbal, Visual and Written Communication Skills

Food Handling Skills/ License

Legal Searches and Investigation Skills

Retail Skills

Cashier Skills

Professional Experience:

Toys “R” US, Oxon Hill MD October 2015 – Present

Sale Associate

Greet customers entering the establishments.

Maintain a clean and orderly checkout area.

Receive payment by cash, check, credit cards or automatic debits.

Issue receipts, refunds, credits or change due to customers.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Establish or identified prices of goods and services using cash registers or price scanners.

Answer customer’s questions and provide information on procedures or policies.

Watch for and recognize security risks and thefts.

Describe merchandise and explained use, operation and care of merchandise to customers.

Assist with all other assigned duties as directed by my supervisor.

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Family Dollar, District Heights MD January 2014 – October 2015

Sales Associate

Greeted customers entering the establishments.

Maintained a clean and orderly checkout area.

Received payments by cash, check, credit cards or automatic debits.

Issued receipts, refunds, credits or change due to customers.

Counted money in cash drawers at the beginning of shifts to ensure that the amounts were correct and that there is adequate change.

Established or identified prices of goods and services using a cash registers, or price scanners.

Answered customer’s questions and provided information on procedures or policies.

Watched for and recognized security risks and thefts.

Described merchandise and explained use, operation and care of merchandise to customers.

Made sure all items were stored properly

Little Angel’s Development Ctr., Washington, DC August 2010 - December 2013

Food Service Worker

Greeted customers as they entered through the cafeteria.

Handled money transactions on a daily basis.

Submitted orders into the computer system.

Prepared meals for students and staff.

Cleaned assigned areas daily.

Resolved disputes with unsatisfied customers.

Hawk One Security Company, Washington, DC August 2005 - June 2009

School Security Officer

Greeted everyone that entered the building.

Made sure each visitor had proper identification.

Monitored and authorized the entrance and departure of visitors and staff.

Wrote reports on incidents and daily activities.

Investigated disturbances throughout the school building.

Patrolled the interior and exterior of the building.

Made proper notifications for incidents that occurred in the building.

Monitored the cameras to detect any suspicious activity.

Accessed the areas of concern through the internet monitoring system.

Education:

Arbor – Work Study Program, Washington, DC February - November 2013

Food Handlers License

Ballou Senior High School, Washington, DC September – June 1989

HS Diploma

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