Lawanda Allen

**** ***** *****

Virginia Beach, VA 23462

757-***-****

ac6htm@r.postjobfree.com

Objective: I am seeking a position which will able me to enhance the overall mission of your organization.

Qualifications: I am experienced in various administrative positions which include Federal State and Civilian Employment? A dedicated team player, possess a strong work ethic, highly organized, strong problem solving skills, excellent decision making skills, excellent computer skills, proficient in Microsoft Office and, PowerPoint.

WORK EXPERIENCE:

Alorica Dec 2014 to May 2018

4740 Baxter Rd Ste 104 Virginia Beach VA 23462

Retail Help Desk Representative

Provide great customer service via telephone, utilize computer to enter information for eligible members, who submit claims for prescriptions. Assist pharmacist and tech with rejected claims. Answer inquiries by clarifying desired information research, locate, and provide information. Resolve problems by clarifying issues researching and exploring answers and alternative solutions; implementing solutions; escalated unresolved problems, complete transactions by forwarding request to desired area.

Kirkland Reception & Evaluation Center Feb 2011 to May 2014

4344 Broad River Rd

Columbia SC, 29210

Certified Correctional Officer 1/ Release Coordinator

Conducted security checks of all gates, doors, and holding cells.

Enforce the rules and regulations to all inmates. Manage 180 to 200 inmates daily.

Frisked search each inmate for contraband. Escort inmates to their designated Housing Units.

Accompanied inmates in medication line. Escort inmates to be finger printed and to take photographs for their inmate records. Manage 60 to 70 inmates to be released for that month.

Drew the Tentative release list (TENLIST) for the last week of each month, for each inmate to be released. Processed E.H Cooper Trust Accounts for each inmate.

Checked and processed sex registry if registry was required. Processed addresses vouchers, bus vouchers and detainer vouchers.

Portfolio Recovery Associates Nov 03 to Oct 09

120 Corporate Blvd

Norfolk, VA 23502

Dispute Specialist

Distribute documents to debtors. Handle incoming customer service calls. Processed credit bureau disputes by deleting, correcting, and updating information. Receive, review, and prepare responses to customer’s disputes. Accomplished data entry and used software programs. Utilized computer systems to handle skip tracing. Ensured all customer information is correct, including phone numbers and addresses. Purge records of deceased people. Collect payments on past due bills. Researched and evaluated data to address customer service issues. Set up payment arrangements via telephone with customers. Analyzed problems and provided information/solutions. Ensured customer requests and questions are handled appropriately and in a timely manner. Researched data information and customer service information. Under immediate supervision, received and placed follow-up telephone calls and e-mails to answer customer questions concerning their account. Use computerized systems for tracking, information gathering and troubleshooting. Required limited knowledge of company services, products, understood and responded to the needs and expectations of customers. Meet department goals. Offered advice or refer customers to debt counselors. Purge records if debt has been satisfied. Report satisfied debts to credit bureaus.

First North American National Bank Nov 00 to Aug 03

99601 Maryland Drive

Richmond, VA 23233

Account Management Representative

Received and placed telephone calls in professional manner. Maintained accounts for the collections department, on 3 to 6 months delinquent accounts. Communicated effectively and professionally with consumers to determine cause of delinquency and resolved payment issue, initiated contact by utilizing auto-dialer/phone, mailed letters, and used various skip tracing databases and techniques. Attention to detail and independently troubleshoot problems as needed. Listened to customer's story and determine if debt can be collected. Follow federal and state laws dealing with debt collection.

Project Management Division HQ104 Area Support Group Jan 98 to Jul 00

Wiesbaden, Germany APO 09096

Clerk Typist NF-0322-01

Prepared and reviewed outgoing correspondence. Maintain annual and sick leave records of employees. Processed time and attendance For Non Appropriated (NAF) personnel on the automated system. Input documents into computer. Prepared personnel actions purchase order request forms. Maintained logging system for incoming and outgoing correspondence. Maintain staff calendars and scheduled appointment for staff. Managed mail on electronic mailing system and handled mail by giving it to all departments. Arranged weekly reports. Welcomed visitors and answered telephones in a courteous manner.

EDUCATION:

William Penn High School, June 1981, High School Diploma

Strayer University

Oct 2007 to Jun 2010

Associates Degree

AABA: Business Administration

TRAINING: Power Point Sept 2009, Excel Sept 2009, Microsoft Office Sept 2009