Administrative Assistant Customer Service

KELILA ROBBINS

**************@*****.*** 267-***-****

Enthusiastic Customer Service and Account Manager with over 5 years of experience. Skilled in HIPPA compliance, MS Office, meeting deadlines, and proven to Hikes Sales. Ability to work independently as well as a team player. I am a very motivated and diverse individual with many skills. Experience

Account Manager May 2016 - Present

Penn Emblem, Philadelphia

Coordinates with clients to determine budgetary specifications

*Provides assistance to reporting towards development with directors in sales

*Overseeing analysis and resolution of billing discrepancies

*Conducts performance audits on a regular basis as needed

*Overseeing maintenance and updating of client communication logs

*High proficiency with MS Office and Account Management Software Administrative Assistant Nov 2015 - Apr 2016

Penn Emblem, Philadelphia

Drafted meeting agendas, supplied advance materials, and executed follow-ups for meetings and team conferences

*Ensured office records were filed properly

*Maintained resolutions for customer accounts

*Provided high quality decision support to account managers Langhorne - Customer Service Coordinator Feb 2015 - Feb 2015 TJX/ MARSHALLS, Langhorne, PA (US)

Supports front line by responding to customers, registers, and associates

*Communicate accurately and effectively with staff

*Handling cash on a frequet basics

Loss Prevention Associate Jul 2014 - Feb 2015

TJX/ MARSHALLS, Doylestown, PA (US)

Creates a positive shopping environment and provides support

*Provided a deterrent to theft and Managing High Shrink Department Merchandising Coordinator May 2013 - Jul 2014

TJX/MARSHALLS, Langhorne - Merch. Coord. Men & Kids/ Ladies & Juniors, Langhorne, PA (US) Ability to work independently and able to adapt to sudden changes

*Training associates on proper merchandising procedures, utilizing resources and tools. Ensures all fixtures are signed and full with merchandise

DRESSING ROOM ASSOCIATE May 2012 - May 2013

TJX/MARSHALLS, Langhorne- Dressing Room Associates, Langhorne, PA (US) Meeting and Greeting customers

*Keeping Dressing room clean and organized

Levittown- Officer Manager Jul 2010 - Sep 2011

LIVENGRIN FOUNDATION, Levittown, PA (US)

Verifying various Healthcare benefits

*Completing weekly and monthly productivity stats

*Schedule evaluation and pre-screened patients

*Making weekly bank deposit

Administrative Assistant Jan 2010 - Jul 2010

LIVENGRIN FOUNDATION, Doylestown, PA (US)

Assisting clinical staff and greeting patients

*Answer phones, schedule patients and collect co- pays Skills & Specialization

Office, Answer Phones, Client, Account Management, Billing, Quality, Decision Support, Sales, Managing, Reporting, Merchandising, MS Office, Clients, Benefits, Materials, Meetings, Conferences Education

Bucks County Community College Aug 2016 - Present

BACHELORS

Newtown, PA (US)

HITT - HEALTHCARE INFORMATION TECH

Bucks County Community College Aug 2008 - Dec 2008 MEDICAL BILLING AND CODING

Bristol

Medical Billing, Healthcare Plans, Medical Terminology, HIPPA Compliance and Confidentially

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