Gaurav G Mehta

* ****** **********, ******* ***** road, Bardez, Goa

Mobile ; 966-***-**** Email Address ; ac6hsz@r.postjobfree.com

Professional Summary

A dedicated operations manager with more than 25 years of experience providing clients with the highest degree of hospitality and customer service by ensuring that facilities meet and exceed expectations. Strong leader possessing outstanding work ethic and integrity, always dedicated to meeting budgets and meticulously documenting financial reports and MIS. Manages by leading and showing staff the rewards of pushing past their own expectations to provide the best work possible.

Skills

An excellent and mature manager who leads by example and through instilling confidence in staff, leading to higher productivity and better client satisfaction.

Skilled in the principles of administration and guest management in the service industry, including strategic planning, production methods, human resources, and the coordination of people and resources. Excellence in sales and marketing, conflict management and customer satisfaction. Critical thinker who uses logic and reason to identify and evaluate situations and their alternative solutions.

Strong communication skills that allow me to easily determine guest and employee concerns.

Work Experience

Project Manager Varniraj Infratech

(Feb 2018 to Present)

Project manager for the upcoming resort at Morjim, north Goa – 80 room capacity

Vendor management duties included meeting suppliers, examining and comparing products and price negotiation for all materials

Created a feasibility report for the following – Revenue management, P&L and Break Even Point analysis

Ensuring all construction activity adheres to the architect plans and ensuring material integrity / structural work is in accordance with the layout and design

General Manager Searock Resort Private Limited, Baga Goa

(June 2017 to Feb 2018)

Supervising a team of 80 staff for a 3 star hotel with 120 rooms in Baga, north Goa

Managing the Online Reputation of the hotel and safeguarding the business interests at all times

Set up SOP’s and systems across all functional teams – F&B, Kitchen, Front Office and Housekeeping

Addressed guest complaints and ensured guest is satisfied while staying with us

Interacted with local government bodies, Panchayat issues and local vendors

Examining the P&L statement to find ways to reduce expenses and increase revenue where possible

Increased the number of operational rooms from 50 to 90 rooms

Final arbitration for all hiring and termination of employees

Operations Manager Upkeep Services, Mumbai ( This is a family owned and operated business )

(May 2014 to April 2017)

Managed a team of 150 persons working at different sites in and around Mumbai region

Dealing with both corporate and industrial clients for their housekeeping needs and property maintenance work

Ensure that staff are available and on duty for all the sites and on all shifts

Created SOP’s for managers & supervisors to ensure work standards are achieved as desired by the client

Period site visits to the clients in Navi Mumbai, Thane and Raigad district areas

Head of Operations More Group, Nashik Maharashtra

(September 2005 to March 2010)

Managed a team of 90 persons across 4 business verticals – water purification systems, land development and real estate, animal husbandry and hospitality services

Set up and implemented all systems from scratch for an eggetarian based restaurant popularly known as “Yolk World”

Oversee the entire brand management and conceptualization of the business plan of Yolk World

Increased the animal husbandry income vertical by 300% in less than 4 years

Communications Manager 3 Global Services, Mumbai

(August 2000 to July 2005)

Worked at a leading captive BPO / ITES enabled company as a Communications Manager

Supported the entire United Kingdom operations team members with written and visual documentation for assisting them while on the phone with customers

Worked closely with both the H.R and Training departments to identify Training Needs Analysis for employees

Coordinated with the H.R team to address employee grievances and to host suggestions when needed

Created operational synergies between the U.K and Indian employees for better productivity and exchange of cultural information and knowledge sharing

Head of Operations West Coast Water Base Private Limited, Mumbai

(December 1996 to April 1999)

Pioneered into the shrimp hatchery business in western India at Gujarat State

Undergone training at MPEDA, Cochin for shrimp hatchery management – 1 month duration

Conceived and executed the implementation of the first commercial shrimp hatchery in western India

Supervised the construction, set up, vendor management and material suppliers for setting up the project

Am a co-founder of this company which is now a premium leading seafood exporter

Subway Franchisee, Chicago Illinois USA (This is a family owned and operated business)

(December 1993 to October 1996)

Owned, managed and operated a franchise outlet of Subway restaurant – 40 seating capacity

Ensuring hygiene and cleaning protocols are maintained by all team members on site

Responsible for hiring and staff retention

Customer relations and guest management engagement at the restaurant

Checking of inventory, implementation of First In First Out principle for cold storage items

Export Documentation Executive Haria Exports Private Limited, Mumbai

(November 1987 to July 1991)

Working at a premium export house as a documentation and banking executive

Submitting export and legal related documents to the bank and coordination between the office and bank

Providing documentation & export related support to office staff from various government departments

Education

Bachelor of Arts from Kakatiya University in Warangal – 1990

High School (H.S.C) from St Xaviers College in Mumbai 1987

Secondary School (I.C.S.E) from St Peter’s School in Panchgani in 1984

Hobbies & Interests

Keeping abreast of current topics and news

Reading Spiritual books and listening to discourses

References

Available upon request

Additional Details

Date of Birth – 10th June 1068

Willing to relocate to any place in India

Able to join a new assignment within one week ( currently under notice period w.e.f 15.07.2018 )

Permanent address is in Malad west, Mumbai

Contact this candidate