Bisiness Analyst

**** ****** **. **********, **. *****

Cell 678-***-****

*********@*********.***

Business Requirements Gathering and Analysis.

User Requirements Translation Gap Analysis Excellence in Partnering At A Distance and Global Effectiveness Policy and Procedure Creation Business Process Engineering System Development Life Cycle methodologies Agile Waterfall Test Management Practices for all Test Phases (UAT, System Test, ORT) Data analysis Systems Integration. Data analysis Systems Integration

Summary

A pioneering career as a Business Analyst for 15+ years reflecting strong leadership and proficiency in Project Work Plan preparation and maintenance and Change Order Management. Maintains focus on achieving bottom line results, on time project delivery while implementing advanced technology and business solutions to meet a diversity of needs. As a Business Analyst, well versed in Business Process Planning and Engineering, Full Life Cycle Service Delivery and Client Relations, software administration, data analysis, implementations, migrations, requirements gathering, and various test practices. Professional expertise includes systems applications, disaster recovery planning

Technical Skills

Microsoft Suite (Excel, Word, Project, Microsoft Access, Visio, PowerPoint Outlook)

SharePoint

ALM (Application Lifecycle Management)

Jira

XML

HTML

SQL

Windows, Unix, Linux

Six Sigma Greenbelt Certification (SSGB)

SCRUM Methodologies and Practices

JAD Sessions with

Defect Management Tools Clear Quest and Quality Center

Experience Business Analyst

CGI

12/2006 to 07/2018

A new client implementation project of CGI CACS-G (Collection Application for Government Agencies) for The State of South Dakota, Queensland, Kentucky, Iowa, and Missouri. The Project Scope was to provide an application for end users to consolidate and manage all state agencies debt and perform collection functions on debtors accounts, which included standard integration and client custom design.

Work closely with the assigned Project/Product Managers, Scrum Masters and Business to define the scope of a project

Collaborated with stakeholders for requirements gathering, testing and validation for assigned projects

Proficient knowledge of JIRA, Clear Quest and Remedy for issue/defect management, tracking and status reporting

Demonstrated use of best practice business and technical analysis principles such as process analysis and definition using defined approaches for Conflict Resolution and Management

Identified and raised risks, issues, assumptions, and dependencies to support solution delivery

Monitored projects status with an Applied Agile Methodology via a centralized Kanban Board for all project members

Administered and managed the Communications Plan defined for each project using conference calls/meeting, and status

Assist Product Owner with Backlog grooming, and User Story Case Development and Prioritization

Worked closely with Product Owner and all members of the project to ensure integrity of the end-to-end solution.

Maintained Functional Specifications and Developed Improvements to existing processes to deliver improved business performance and effectiveness

Performed system design, development and product verification on control systems and software applications

Worked with teams of geographically distributed analysts and developers responsible for the program’s application development function.

Interpret business needs / business cases in concept and translate into manageable requirements. These requirements are for both process and systems needed by IT to support

Authored high level and detailed business requirements and traceability documentation

Assist the client in breaking down and assessing the scope of a project

Understand the scope of functionality requested and facilitating requirement solicitation sessions

Work closely with the creative teams to document the customer experience through the business requirements and Lessons Learned

Review documentation provided by other members of the project to ensure that documentation is consistent with requested requirements

Work closely with the business personnel to identify gaps in requested functionality and offer innovative solutions and requests

Work with business, technical and testing resources to clarify business requests and resolve issues

Manage timelines and deliverables

Business Analyst, Consulted with AT&T via CGI

The scope of this project was to implement, monitor, manage and maintenance all business end users that use AT&T products and services across the platform. Ensure business process flow through reengineering and testing and tracking.

Provide process and business consultation services which include research, analysis facilitation, process modeling, and business process improvement techniques to propose and implement business and system solutions that meet AT&Ts’ strategic objectives.

Provide and support periodic reporting to leadership on assigned project activities while maintaining strong working relationships in an Agile environment.

Participate in planning sessions with business owners to improve business processes and to prioritize and drive process re-engineering initiatives including process ownership

Participate and support business case development process to identify change execution impacts to people, process, and technology solutions to achieve business objectives.

Participate and support the Change Execution Process assuring resource alignment/impacts are aligned with the process model.

Support leadership and management with regard to the planning, implementation and production support

Ensures all changes to processes are reflected in the repository of process documentation.

Access and analyze processes, data points, and controls to determine sub-optimal performance, communicate findings clearly and effectively and make recommendations for improvement.

Identify root causes of problems and demonstrate the ability to development and make recommendations for solutions to mitigate root cause.

Business Requirements Analyst, Consulted with Dell Financial Services via CGI

The scope of the project was to reengineer Dell Financial Services Collection Management Process Team and create a new set of Policy and Procedures derived from user experience and federal regulations for the US and Mexico.

Lead the requirements gathering initiatives for Dell Financial Services Collection Agency procedural and process for both the US and Mexico Markets.

Ensured all system functional responsibilities were captured and thoroughly identified.

Fostered collaborative team effort in an agile environment to work efficient and effectively with identified department teams.

Business Analyst, Consulted with AT&T via CGI

The scope of the project was to manage, create and test process flows and sales ordering procedures and tools for AT&T Residential Customers on AT&T Product and services for the Sales Team.

Responsible for executing test cases and raising/documenting issues of AT&T service/features UAT/UCT

/ORT/CRT testing (eCRM, GIOM, GCSM, G-INOS, IGLOO, PC Globes, Sales One, and B1DPP).

Also responsible for updating Desk Level Procedures (DLPs), developing and verifying test cases, retesting issues, and mentoring other testers.

Create and prepare test plans and test scripts for upcoming test releases and compile and deliver daily status progress reports in standard formats.

Capture and notify process engineers of DLP updates. Participate in the creation and updating of job aids and verify accuracy and content of test cases.

Review and adhere to standard Service Realization Process & Test practices and policies while developing, implementing, and maintaining manual and automated quality assurance testing methodologies and system to ensure compliance.

Develops, implements, and maintains manual and automated quality assurance testing methodologies and systems to ensure the accuracy and stability of software applications.

Develops regression, quality assurance, and validation tests and plans. Prepares queries to access databases. Searches source code as needed. Executes manual tests and communicates application errors in a clear and concise manner.

Analyzes results, draws conclusions from test results, and makes recommendations.

Matrix Resources

01/2005 to 12/2006

Atlanta, GA

The project scope consisted of integrating AT&T’s backlog orders from an AT&T Application called Granite. Data consolidation, circuit mapping and reengineering of customer sites and equipment.

Technical Business Analyst

Reviewed Granite, CSS, CTS databases and created queries and inventory validation of all equipment, circuits and Rings to ensure accuracy.

Created templates for bulk loads purposes in database and manually provisioned circuit paths to the required parent paths e.g. DS3, SONET Ring, etc.

Review data accurately and concisely and made recommendations to Senior Management directing towards possible MACD.

Generated weekly status reports and rolling Project Charter to Senior Management advising of the direction and/or phase of project.

Received inventories from field audits and electronic extracts; Consolidated, Analyzed, Compared, Cleansed, and Validated data.

MCI

07/2004 to 06/2005

Atlanta, GA

The scope of the project was to manage all of the Government State Agencies sites, orders for equipment and services.

Project Manager

Developed, planned, coordinated, managed, and directed the engineering work for major projects, including

creation of work flow process for government agencies in the State of Georgia via GTA and the State of Florida.

Developed plans and special analyses required in support of the engineering effort for government agencies via GTA and the State of Florida utilizing company systems and the use of ASRs and LSRs.

Planned, coordinated, and managed the design and execution of special projects and roll outs pertaining to the Physical Layer OSI with personnel and client staff ensuring all equipment was ordered (i.e., twisted-pair wire, coax and fiber optic cables).

Performed and distributed RFPs (technical writing) for the State of Georgia disconnect process for the

Government Markets Organization, detailing the workflow procedures including milestones and deliverables.

Point of contact for all project participants.

Cbeyond

10/2003 to 02/2004

Atlanta, GA

Financial Business Analyst

Resolved complex requests by developing and exercising proficiency in Cbeyond’s' CM system.

Performed billing analysis as needed to investigate and resolve customer-billing disputes.

Troubleshot advanced product or service issues, creating MACD service requests as needed with clear and

precise verbiage to ensure proper order corrections, and reviewed system orders for inconsistencies and/or

possible conflicts in regard to product configurations and original contract pricing discrepancies.

Education and Training

Bachelor of Science: Management 2009

University of Phoenix; Phoenix, AZ, USA

Six Sigma Greenbelt: Certification 2016

Clayton State University; Stockbridge, GA, USA

Certified Business Analyst Professional: Pending Completion 2018

iCERT Global; Sacramento, CA, USA

References

Available on request

Contact this candidate