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Technical Support Information Security

Location:
Saginaw, MI
Posted:
July 31, 2018

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Resume:

Brian K. Nichols ac6hsf@r.postjobfree.com

**** ******** ***** 989-***-****

Saginaw, MI 48603

PROFILE

Successful IT Professional with 25 years of hands-on technical experience as well as over 12 years of middle and upper management leadership seeking to further progress his career in the information technology and information security field. Qualifications include:

• Strong Interpersonal Skills: Twenty-five years of working with peers, leadership and vendors to leverage a “best in class” approach in solving business and technical problems with new and different technologies, processes and procedures that impact and create value enterprise wide.

• Project Management Experience: Over twelve years of project management experience with a proven track record of completing multiple projects within the timelines given. The variety of these projects includ- ed the analysis and replacement of power distribution systems, exploration and creation of a hot site as well the analysis and migration of physical to virtual servers to name just a few.

• Willingness to Learn: Currently pursuing SANS’ Cyber Guardian program and refreshing my VCP. PROFESSIONAL ACCOMPLISHMENTS

• Led the project to ensure all the Midland County buildings were connected via fiber as well as the creation of a hot site and a cold site for business continuity and disaster recovery.

• Saved $700K in annual expenses with the analysis and replacement of power distribution systems that included minimal downtime in the process.

• Lead the project in migration from a physical server environment to a complete virtual environment running VMware with minimum downtime for a 24/7/365 agency. The long term success reflected in reduced IT budgets for hardware by 20% in the second and third year after conversion.

• Successfully automated the routine processing and file management in the Item Processing Department to the point the department was able to go from 5 FTE to 2 FTEs. SKILLS

Languages: C++, COBOL, Java, HTML, Perl, SQL and Visual Basic. Applications: Symitar/Episys Financial Software, Remedy AR/CRM, Clarify, Exchange 2000-2010 & SAP R/3. Operating Systems: Windows 9x through 10, Windows 2000-2012 Server, VMWare 3.5 and VMware vSphere 4, 5 and 6, AIX, Linux, UNIX, Solaris, Novell 4.x,5.x and 6.x; MacOS 7.x and up. Databases: Oracle 8i/9i, IBM DB2 7.x and Microsoft SQL 2005-2014. Internet/Network Connectivity: Internet connectivity via T1s, ISDN, and DSL; CISCO and HP Routers and Switches; VOIP technology using CISCO equipment; as well as CISCO PIX and ASA firewalls. DETAILED WORK HISTORY

Remote Services Manager August 2016-current

Dow Chemical Employees Credit Union - Midland, MI

• Management of the Remote Services department of the Dow Chemical Employees Credit Union that in- cluded the supervision of six employees as well as providing first and second level support for members and other departments for Remote Services products. The Remote Services products including Item Pro- cessing, ATM, Debit/Credit Cards, Online and Mobile Banking that include remote deposits and electronic bill pay.

• Spearhead and lead the internal Metrics group that continues to develop data standards and lexicon for Credit Union wide reporting and statistics.

• Provide leadership, planning and technical assistance in projects that span various departments as well as an annual creation of a departmental budget.

Brian K. Nichols ac6hsf@r.postjobfree.com

2595 Haenlein Drive 989-***-****

Saginaw, MI 48603

Director of Technology October 2011-August 2016

Midland County – Midland, MI

• Director of the Information Systems division of Midland County that includes the supervision of four em- ployees as well as provide leadership, planning and technical assistance in multi-million-dollar projects.

• Created and maintain business continuity and disaster recovery plans and infrastructure. Collaborated with the City of Midland, 911 and other counties to reduce costs of IT resources. Responsible for maintaining compliance with various local, state and government entities as well as the creation of a yearly Technology budget and instituted a five-year Technology Plan.

• Provided hands-on first and second level technical support for the County IT needs that range from net- work, security, servers, workstations, application and end-user support.

Systems Manager October 2008-October 2011

NetSource One – Saginaw, MI

• Management of the Systems division of NetSource One that included the supervision of eight employees as well as providing first and second level support for the numerous clients in their Windows, Novell, AIX/UNIX and VMware needs.

• Provided leadership, planning and technical assistance in multi-million-dollar projects as well as assisting clients in creation, maintaining and testing of disaster recovery and various compliance issues. Director of Technology June 2008-October 2008

Bullock Creek School District – Midland, MI

• Management of the Bullock Creek School District’s Technology department that includes the supervision of five employees as well as the creation, implementation and maintenance of the district’s compliance with state and Federal mandates educational requirements and training plans. In addition, the planning and im- plementation of multiple projects and the creation of a yearly Technology budget and five year Technology Plan.

• Provided front line technical support technical support for the districts five schools that includes trouble- shooting and maintenance of 900+ computers, LAN/WAN networking that includes HP routers and switch- es as well as Microsoft and Apple OS X file and mail servers and the Midland School District’s web content filter.

Vice President of Information Technology May 2006-June 2008 United Bay Community Credit Union - Bay City, MI

• Management of the UBCCU IT department that includes the supervision of two employees and the crea- tion, implementation and maintenance of the institution’s disaster recovery, business continuity, risk as- sessment and training plans. As well as the planning and implementation of multiple projects and the crea- tion of a yearly IT budget.

• Responsible for performing internal quarterly security audits on the network and for password strength/integrity with various tools. In addition, analyzed the logs and reports from the Windows servers as well as the proxy server, email and web filters, IDS and firewalls. Worked with our third party security ven- dor to perform external and internal vulnerability tests as well as our IT security policies and procedures were in compliance.

• Provided front line technical support for the firewalls, LAN/WAN networking that includes CISCO routers and switches as well as Microsoft file and mail servers. In addition, provided front line technical support for the credit union’s financial software and servers that include troubleshooting, maintenance and light pro- gramming.

EDUCATION

Central Michigan University 2006

Master of Science in Information Systems

Saginaw Valley State University 2003

Bachelor of Arts in English

-Minors in CIS (Computer Information Systems) and Management



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