Technology Support Specialist

Curtis W. Adams

816-***-**** Kansas City, MO **133 *************@*****.*** www.linkedin.com/in/curtis-adams-2514b5103

Senior Helpdesk Technician Systems Administrator It Security

IT Professional with 17 years of experience leading and working on Technical Support teams. Focused on Hardware, Software, Troubleshooting, Configuration and Installation. Helpdesk Support focusing on Customer satisfaction and productivity.

Qualifications

Lenovo Warranty Repair Technician/Manager; Hardware Installation/Configuration/Setup

Software Installation/Configuration/Setup

Software and Hardware Troubleshooting

Windows OS

Microsoft Office

macOS

Inventory Management

Certifications

CompTIA A+ Certification

CompTIA Network+

CompTIA Security+ (In Progress)

Education

New Horizons Computer Learning Centers, Overland Park, KS

Security IT Associate Program

Community College of the Air Force

Associate in Applied Sciences/Electronic Systems Technology -

Air Force Quality Assurance Manager Training

Experience

04/2018 – 06/2018 New Horizons Computer Learning Centers, Overland Park, KS

Student/Professional Development; Training Includes:

Ability to identify security threats and vulnerabilities to manage data, application, and host security.

Identify and implement compliance and operational security measures, manage risk, as well as troubleshoot and manage security incidents to plan for business continuity and disaster recovery.

Gained further understanding in how to install, operate, configure, and verify a basic IPv4 and IPv6 network, including configuring a LAN switch, configuring an IP router, connecting to a WAN, and identifying basic security threats.

07/2001 – 02/2018 DSI, Kansas City, MO (Held Multiple Positions)

09/2011 – 02/2018 Technical Support Team Lead

05/2007 – 08/2011 Technical Support Specialist II

07/2001 – 04/2007 Technical Support Specialist

Managed Internal Help Desk Level 2 for 250+ employees

Created Network Accounts and setup Hardware for new employees

Conducted Inbound Orientation for new employees

Managed Asset Tracking for over 1000 Hardware Assets

Managed Asset Tracking for licenses for Microsoft and Adobe Software

Built and Maintained Windows Images for Specific Lenovo Laptops

Prepared Hardware for Donation to Non-Profit

Supplied IT support for Rainbow Center, a non-profit school in Blue Springs, MO

Military Experience

Oct 1980-Dec 1994 - United States Air Force (Multiple Locations/Titles)

Electronic Radar Repair/Operator

Electronic Radar Equipment/Workstation Supervisor

Quality Assurance Supervisor/Training Manager

Community Service

Fort Osage Church of the Nazarene: Leading a team of 7 volunteers who manage Audio/Video production

Heart of America Camino: Have participated in and lead a committee of volunteers for an organization which holds weekend events

Key Focuses: Security assessments, vulnerability scan, knowledge Confidentiality, Integrity and Availability (CIA) Triad, knowledge of LAN and WAN protocols including OSI Model, TCP/IP, and network analyze experience implementing security and monitoring systems (intrusion detection system (IDS), firewalls, proxy server, performance monitoring tools, configuration changes, performing system upgrade, applying patches, upgrading, diagnosing, and correcting failures, implement and maintain security policies.

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