Customer Service Sales

EDGARDO R. TORRES

**** ****** **, ******, **, ***65

787-***-**** / ***************@*****.***

PROFESSIONAL SUMMARY

A well qualified individual in the customer service field, looking for openings in a competent organization where I can secure a progressive position while having latitude for personal growth. I am hardworking, conscientious and able to take responsibility with the ability to deal with diverse and challenging situations.

EXPERIENCE

2015 to 2017: RECEPTIONIST, LATIN MEDIA HOUSE LLC, San Juan, PR – Responsible for calls, clients and all correspondence, doing research and data entry for special projects.

2006 to 2015: VARIOUS POSITIONS, CASIANO COMMUNICATIONS, San Juan, PR

RECEPTIONIST – Responsible for calls, clients, correspondence, coordination of photo shootings.

SALES AND EDITORIAL ASSISTANT – Expert knowledge of the graphical traffic process, in charge of sales reports. Also coordinate all the editorial department needs and data entry for several magazine s special projects.

PROMOTER/HOST – Representing the company as a host to recruit new customers and provide company promotional information on large conventions.

2004 to 2006: RETAIL SALES ASSOCIATE / KEYHOLDER, NOUS BOUTIQUE, Bayamon, P.R. – Opening and closing the store, receiving stock and keeping inventory running at maximum level, assisting in formulation of marketing strategies, assisting people in the making of clothes matches.

1999 to 2004: SUPPORT REPRESENTATIVE / RECEPTIONIST, COOPERATIVA DE SEGUROS MULTIPLES, Rio Piedras, P.R. – Responsible for providing support and assistance to the sales department in the attendance of clients and insureds both by phone and personally, preparing and endorsing auto and property insurance policies, preparing and verifying export files, receiving electronic payments through debit and credit cards, managing situations related with client, preparing deposits, obligatory insurance checks, and coverage and payments certifications, reconciliation of not applied payments, sending insurance policies data.

1992 to 1999: ADMINISTRATIVE ASSISTANT, CAMPO ALTO INC., Rio Piedras, PR – Responsible for managing of the office and all related duties, performing research for actuarial reports, handling confidential documents, reports and analyses on the insurance area.

EDUCATION

ASSOCIATE DEGREE, SECRETARIAL SCIENCES, Puerto Rico JuniorCollege, San Juan, Puerto Rico

SEMINARS/SKILLS

- Selling skills, HR Operation Manager

- Customer Service Orientations: Introduction to Loss Prevention

- Interviewing for Success

- Excellence in service: The good service is not enough

- MS Office – Word, Excell, Power Point

- Bilingual

REFERENCES

Available upon request.

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