Front Office Medical

Pilar Polanco

**** * ****** **** ****** AZ, *****

602-***-****

*********@*****.***

Objective: To use my experience to aid in the well-being of patients, to build strong and knowledgeable communities and to assist in patients’ personal growth.

Certifications and Professional Skills

Bilingual: English, Spanish

HIPAA Certified

Able to help and diffuse with irate patients/employees

Knowledgeable in electronic medical records

Work Experience:

Pinnacle Colon and Rectal Surgeons: July 2018-Present

Front office Supervisor

Supervising time management for employees

Financial reconciliation

Cross cover based on attendance

Manage and coordinate physician office/hospital/on call schedule

Surgery and Colonoscopy Scheduler/ November 2013-July 2018

Cross trained in all positions: Performed front office duties for the busy medical office. Duties include checking in and out patients, assisting with MD office schedules, scanning medical records, returning patients phone call and assisting with their needs.

Maintaining a clean schedule for Surgeons.

Assisting patient with paperwork, assisting with preparation instructions and answering surgery questions.

Working alongside Surgery Centers, sharing procedure details and making sure patient have a smooth experience.

Affiliated Colon and Rectal Surgeons:

Surgery and Colonoscopy Scheduler/Front Office supervisor July 2001-November 2013

Provided friendly and reliable service to patients, supervising front office staff and ensuring safety of employees and patient medical information.

Working together with different kinds of people and completing tasks such as checking patients in and out, accommodating staff with coverage and assisting patients with questions, paperwork and possible concerns.

Education:

South Mountain High School-General Diploma Obtained 1990-1995

AIBT Trade School-1996-1997 Diploma Obtains in Medical Records/Medical terminology

References upon request