Administrative Assistant Customer Service

MARGARET FERNANDEZ

*** ****** ************, ** (H) 347-***-**** ************@*****.***

Professional Summary

Highly enthusiastic and resourceful office support professional with 7+ years’ progressive experience in secretarial and administrative field. Proficient in providing support to executives, handling appointments, travel arrangements and writing correspondence. Strong background in MS office Suites and Known for providing discrete and confidential administrative support to executives. Effectively interacts with all levels of administrators, clients and stakeholders.

Skills

Professional phone etiquette Sage 50 accounts payable/receivable

Multi-line phone proficiency Payroll and budgeting

Customer and client relations Bilingual – Fluent in English/Spanish

Time management MS Office Suites – (Outlook, Word, Excel,

Verbal and written communication PowerPoint)

Work History

Administrative Assistant Aug 2014 – Current

Isaac Morris, Ltd New York, NY

Greet all client and visitors, ensuring that they receive outstanding first impression of the company.

Answer and quickly redirect up to 50 calls per hour

Support CEO through personal document management, calendar organization and collateral preparation of meetings

Assess urgency and priorities before accepting or declining appointments and meetings with the CEO

Reduce overhead by taking on more responsibility with creative and administrative projects

Took on the responsibility of accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations. As well as accounts payable, in which I handled payroll for 60 freelance employees

Office Manager Mar 2009 – Aug 2014

Jeetish Imports, Inc. New York, NY

Took care of schedules, organized office functions and oversaw daily office operations of 75 employees

Delivered efficient and professional administrative and clerical service to colleagues, supervisors and managers; provided excellent customer service to internal and external customers

Recruited and hired qualified candidates for vacant and new positions

Received, screened and routed all incoming calls

Prepared vendor invoices and processed incoming payments

Handled all purchasing, inventory, and contract negotiation with vendors

Financial Aid Dept. Assistant Apr 2005 – Feb 2009

New York City Technical College Brooklyn, NY

Communicated with students via phone, email, mail or personally regarding non-payments, delayed payments and irregularities

Assisted the students with advice and recommendations on repayment

Discretely maintained all files and records of student personal documents

Verified accuracy of federal documents such as tax returns transcripts, W-2s, and more

Answered all phone calls from students and community providing information and answering all questions and concerns

Education

Associate of Applied Science: Business Administration Management June 2011

Berkeley College New York, NY

*Currently relocating to Florida. Available for interview if requested.

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