ARGENIS GRAISEN

**** ** *** ******

Ft. Lauderdale, FL 33304 US - Phone C: +1-954-***-****

ac6hro@r.postjobfree.com

Sales and Operations Management

Well diverse professional with 20 years of experience in sales, financials, operations, marketing, distribution for multi-billion- dollar financial corporations. Manage operations and sales team performances of top professionals with track record of award winning excellence exceeding sales quotas, maximizing operational productivity driving organizational growth and profitability.

SKILLS

B2B consultative sales, C- level Relationships, Operational Accountability, Key Account and Portfolio Management. CRM accountability, marketing, PR, product training and placement. Manage and develop business teams domestically and internationally. Proven ability in implementing operational processes reducing costs substantially and upgrading and improving processes. Business Account and KPI’s management, employee management and HR solutions, working effectively with all layers of internal company’s departments.

Account Acquisition & Management

Operational Process Improvement

Supply Chain Management

Business Product Development

Budget Preparation and Control

Manage Logistic Channels

Consultative Selling, Direct selling

Talent Acquisition and Team Building

Warehousing and Shipping

Business Product Development

Proposal and Contract Negotiations

Safety and Regulatory Compliance

Sales Force Development/ SAAS

P & L Management

Forecasting, Score Cards and KPI's

Professional Experience

MedTap Inc.

Vice-president of Sales and Operations. Present

Establish business strategies for the USA market working on all sales and operational strategies, targeting health providers to provide network application partnerships.

Lead a group of business developers maximizing relationships with Physicians, Medical Centers and Hospital Systems, insurance providers doubling territory coverage.

Achieved the penetration of the Florida market with group clinics and health providers, manage marketing channels to reach out to Medicare and Medicaid recipients.

Set operational goals to measure and drive improvement around productivity, quality, and efficiency benchmarks. Establish optimized operating procedures reducing time waste by 20% for all areas of the company and support units.

Maximize and allocates budgets, by slashing them by 15% of goal supported by establishing obtainable targets and strategic directions. Closed key deals of revenue income supporting sales incentive targets, budget expectations, and individual performance management quotas. Build and develop a strong group of talented individuals, hiring, campaigns execution, KPI management, company events and show participation delivery. Negotiate all third-party contracts. Supervise, collections, account payables, IT solutions, staffing needs.

Recamier/Keramer Corp. Retail and Distribution

National Director Sales and Operations Jan 2013 Feb 2017

Develop and control the USA market and Puerto Rico Operations and Sales, grew from 1 sales center in FL to 5 regional sales centers including 44 territories, strategizing and implementing market penetration and productivity, achieving an increase of market footprint of 200% growth in 4 years.

Optimize hiring, training and performance evaluations of all operations and sales staffing. B2B development with field sales and operational forecast analysis increasing areas of opportunity for CPG distribution.

Implementation and manage of Sales Force systems/ CRM applications for all clientele tier base, store/ retail business, schools, distributors, working with sales coordinators and territory managers abroad. Lead and coordinate market penetration of CPG through promotional campaigns, events, customer recognition programs, national trade shows.

Design and implementation of all operational guidelines for the day to day activities, supply chain, product logistics, IT needs achieving productivity and business profitability records, expanding our branding share product penetration by 30% in the professional line and 20% in the retail line. Establish and administers the business budget cutting expenses by 12% average on a yearly basis.

Achieved company goals, negotiated third party services providers reducing cost and fees by 15% (shipping rates, payroll expenses, container imports) in all 4 hub warehouse locations.

Supervise and delegate inventory control and supply chain, product purchasing, warehousing capabilities, delivery channels, product logistics, cut delivery time channels and expenses by 10%.

HSBC Bank

Market Manager /Business Developer V. P. Jan 2005 Dec 2012

Manage branch profitability by leading a center and assisting on 2 others with a collaboration team with Business, Premier, Personal bankers, Financial Advisors, Mortgage reps, growing sales and market share.

Direct business plans and strategies expanding business and net revenue by working with medium size commercial relationship, with concentration in warehousing, distribution, hospitality and retail businesses, increasing net revenue and net controllable.

CRM portfolio management of international and domestic clients, acquire and grow business relationships and manage a business portfolio through a team of professionals expanding the Brazil and Argentinian market with more than 1500 new customers.

Supervise a manager sales team to leverage business partners to exceed goals by 20% increasing total AUM's from $175 MM to 250MM. Increased our international clientele and Premier based by 35%.

Active daily supervision, revision of KPI’s portfolio metrics working closely with the sales team on best practices, customer strategy and market horizontal and vertical penetration. Credit trained and versed in typical commercial loan products and services, with a thorough understanding of credit guidelines, procedures, banking regulations, and compliance. Collect and analyze financial data to determine the general credit worthiness and merits of the specific business loans request, line of credits, credit cards, auto loans, building loan portfolios through sales and service.

Lead the Employee Inception HR for the Florida Region (on boarding and training), increasing employee retention by 20%.

BB&T/Bank Atlantic

Branch Manager/ Business Manager / V.P. Jun 2002 Dec 2004

Achieve branch's overall business goals, control of P&L in banking and investment revenue growth with balanced performance, growing and managing client relationships, building the business through referrals networking, COI working with executives, on C- level, tier 1 and 2 relationships.

Manage relationships with business heads and C- level executives’ clients using consultative approach to deepen the most appropriate products, targeting Premier bank products and business loans between $100K to $5 MM, in a top tear producing branch placing #3 in overall ranking in 2002 and 03.

Specialize on Mortgage loans opportunities, Home Equity loans, Inventory loans. Grow the categories of Net Controllable, Non-Interest Income, Total Deposits and Low-Cost Deposits increasing assets by 30% in total deposits.

Effective use of Sales Force systems to keep track of customer changes, develop community relationships working closely with COI’s and market penetration, successfully growing the vertical sales ratio from 3 to 5 products.

Citibank

Branch Sales and Operations Manager / A.V.P. Apr 1998 June 2002

Assist Business Head manager in all aspects operations, sales, forecasting and budgeting business development, pricing, liaison to customer service call center total assets $5 billion.

Work in the implementation of incentive plans, campaigns supervisory of 50 RM’s. Grow the business by 25% in the South America and the Caribbean markets. Contribute to the implementation and strategy of the International IPB / Citi-gold platform expanding the markets by 200%.

Identify new products and campaigns for the different markets, aligning all operational needs to the business strategies, account opening, compliance, customer service, IT support through the call center.

Manage service, operational and sales levels in line with our call center/remote customer service center. Direct marketing strategies to increase market share, managing revenues and expenses, planned and budgeted all phases of the service (strategic planning, forecasting, and contract negotiations).

Direct marketing strategies to increase market share, managing revenues and expenses, planned and budgeted all phases of the service (strategic planning, forecasting, and contract negotiations).

EDUCATION AND CREDENTIALS

MBA (concentration in International Business/ Information systems) F.I.U/Nova University.

Transportation Management and Logistics Program, (New York University)

Bachelor of Electrical Engineering, (University of Miami).

Seminars/Workshops: Finance and international marketing strategies, L&H license, Six-Sigma Green belt, Windows, Excel, Power Point, Word perfect, Publisher, Outlook, Share point, Adobe Pro. Bank Systems, first data, Case Management, Learning Management systems, ETD, Inventory Data Base, Logistics training certification, notary. Sales force / CRM platforms. Project management. Multi-lingual, with fluency in English and Spanish, some proficiency in Portuguese.

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