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Social Media Customer Service

Location:
London, England, United Kingdom
Salary:
25000
Posted:
July 31, 2018

Contact this candidate

Resume:

Fábio Gomes

** ****** *******

London E* *HL

+** (0-788*-******

ac6hqb@r.postjobfree.com

https://www.linkedin.com/in/fabio-gomes-82541837/

Achievements

Successfully implemented a marketing strategy to improve the company’s online presence and social media engagement which led to a substancial increase of website traffic, social media followers and revenue.

Employment

Social Media Manager – Bij Ons Vintage – Amsterdam 2/2/2016 to 4/2/2017

Created a vibrant social media profile with Facebook fan page, Instagram and Twitter account, to drive traffic to the site, increased social media engagement sharing

Increased the overall exposure of the store/company through search engine optimization (SEO) as well as site visibility and finding ways to use these keywords in marketing strategies to drive brand awareness

Responsible for monitoring emerging social media tools to see how they can be incorporated into the store's/company's business, marketing and public relations strategies

Responsible for analyzing website traffic by using Google Analytics to track digital marketing effectiveness.

Marketing & Communications Internship – Ruckus Marketing – New York City 6/2/2015 to 31/01/2016

In charge of various client accounts

Scheduling client & team meetings / brainstorm sessions

Providing company information to current & prospect clients

Market & Competitors Research

SEO Marketing implementation & Google Analytics data analysis

Re-branding strategies

Customer Service - Abercrombie & Fitch – Amsterdam 22/1/2013 to 30/1/2014

Training new associates

Undertaking difficult approaches with team members and customer service

Responsible for crowd control

Attend daily meetings with associates

Responsible for organising weekly rota and setting sales targets Logistics – Tommy Hilfiger BV – Amsterdam 8/8/2007 to 27/7/2010

In charge of managing two clothing collections (Male/Female)

Managing deliveries

Merchandize distribution

Responsible for the IT management of both collections.

Qualifications

2016 – BAS of Communications

Management - Inholland

University of Applied Sciences –

Amsterdam

Minors

- Online Marketing & PR

- Branding

- Online Presence /Social Media

Management

- Reputation Management

Skills

Communication skills

Ability to communicate ideas and

concepts clearly and effectively to

a wide range of audiences

Effective problem solving skills

with the ability to handle rapidly

changing schedules and shifting

work priorities.

Enthusiastic, open minded with

great interpersonal skills.

A hands-on team member and

critical thinker, who can develop

and produce significant

contributions to every project.

Self-motivated and determined.

IT

Microsoft Excel, Word,

PowerPoint, Adobe Photoshop

Languages

Portuguese (Native)

English (Fluent)

Spanish (Fluent)

Dutch (Conversational)

A hard-working, confident, creative and self-driven (Graduate) Communications Assistant with over two years of work experience seeking a long-term position in the Marketing and Communications sectors. With an excellent track- record of supporting operations of companies and making a significant and tangible difference to their performances. Marketing & Communications Assistant



Contact this candidate