Social Media Customer Service
Resume:
Fábio Gomes
*************@*******.***
https://www.linkedin.com/in/fabio-gomes-82541837/
Achievements
Successfully implemented a marketing strategy to improve the company’s online presence and social media engagement which led to a substancial increase of website traffic, social media followers and revenue.
Employment
Social Media Manager – Bij Ons Vintage – Amsterdam 2/2/2016 to 4/2/2017
Created a vibrant social media profile with Facebook fan page, Instagram and Twitter account, to drive traffic to the site, increased social media engagement sharing
Increased the overall exposure of the store/company through search engine optimization (SEO) as well as site visibility and finding ways to use these keywords in marketing strategies to drive brand awareness
Responsible for monitoring emerging social media tools to see how they can be incorporated into the store's/company's business, marketing and public relations strategies
Responsible for analyzing website traffic by using Google Analytics to track digital marketing effectiveness.
Marketing & Communications Internship – Ruckus Marketing – New York City 6/2/2015 to 31/01/2016
In charge of various client accounts
Scheduling client & team meetings / brainstorm sessions
Providing company information to current & prospect clients
Market & Competitors Research
SEO Marketing implementation & Google Analytics data analysis
Re-branding strategies
Customer Service - Abercrombie & Fitch – Amsterdam 22/1/2013 to 30/1/2014
Training new associates
Undertaking difficult approaches with team members and customer service
Responsible for crowd control
Attend daily meetings with associates
Responsible for organising weekly rota and setting sales targets Logistics – Tommy Hilfiger BV – Amsterdam 8/8/2007 to 27/7/2010
In charge of managing two clothing collections (Male/Female)
Managing deliveries
Merchandize distribution
Responsible for the IT management of both collections.
Qualifications
2016 – BAS of Communications
Management - Inholland
University of Applied Sciences –
Amsterdam
Minors
- Online Marketing & PR
- Branding
- Online Presence /Social Media
Management
- Reputation Management
Skills
Communication skills
Ability to communicate ideas and
concepts clearly and effectively to
a wide range of audiences
Effective problem solving skills
with the ability to handle rapidly
changing schedules and shifting
work priorities.
Enthusiastic, open minded with
great interpersonal skills.
A hands-on team member and
critical thinker, who can develop
and produce significant
contributions to every project.
Self-motivated and determined.
IT
Microsoft Excel, Word,
PowerPoint, Adobe Photoshop
Languages
Portuguese (Native)
English (Fluent)
Spanish (Fluent)
Dutch (Conversational)
A hard-working, confident, creative and self-driven (Graduate) Communications Assistant with over two years of work experience seeking a long-term position in the Marketing and Communications sectors. With an excellent track- record of supporting operations of companies and making a significant and tangible difference to their performances. Marketing & Communications Assistant
Contact this candidate