Customer Service Employee Relations
Resume:
Qualifications
NexGen/IDX/Epic proficient
Proficient in Microsoft Word, PowerPoint, and Excel
Customer service
HIPAA
OSHA
Healthcare Policies
Health Insurance
Financial Handling
Team member Training
FDA Regulations
Budgets
Education
A.A. Liberal Arts B.A. English Literature
Brookdale Community College, Lincroft, NJ New Jersey City University, Jersey City, NJ
May 2007 May 2010
MBA Human Resources Management
Capella University, Minneapolis, MN
March 2018
Experience
Payment Coordinator 12/2014-Present Carolina Neurosurgery and Spine Charlotte, NC
Supports the Accounts Receivable team as needed to complete assignments
Responds to patient and third-party inquiries
Participates in the closing, posting, charge entry verification, and adjustment processes
Financial handling
Handle patient information using electronic medical record systems
Full understanding of OSHA, HIPAA, Stark Law, and Anti-Kickback Statute
Ensure the company and team members are operating in accordance with federal regulations and company policies
Team member training
Liaison between departments, leadership, and team members to ensure company goals are achieved
Adjudicate customer and team member complaints/issues
Patient Services Specialist 01/2014 – Present
Atrium Health Charlotte, NC
Responsible for the efficient and orderly registration of patients and ensure that patient information is accurately recorded; explain policies, patient financial responsibilities, and patient's bill of rights
Adjudicate customer and team member complaints/issues
Verify that all orders are properly completed with appropriate diagnosis codes
Responsible for the verification and authorization of insurance benefits on all patient accounts through electronic verification system or through contact with third-party payors
Financial handling
Team member training
Monitor productivity and organize workflow
Front Desk Associate 02/2013 to 08/2014
Fitness Connection Charlotte, NC
Financial reporting, cash handling, contract reconciliations, and sales
Liaison between departments, leadership, and team members to ensure company goals are achieved
Prepare team member schedules
Team member training
Monitor productivity and organize workflow
Adjudicate customer and team member complaints/issues
Customer Service Supervisor 07/2010 to 01/2013
Whole Foods Market Red Bank, NJ
Demonstrate initiative by assisting the development of new policies and procedures
Ensure the company and team members are operating in accordance with federal regulations and company policies
Train team members, assist in team member reviews and aid in career development
Monitor productivity and organize workflow
Adjudicate customer and team member complaints/issues
Liaison between departments, leadership, and team members to ensure company goals are achieved
Financial reporting, cash handling, contract reconciliations, and sales
Budget tracking
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