Customer Service Representative
Resume:
***********@*****.***
NADINE NENES
OBJECTIVES
To obtain an administrative or customer service position in an environment where I may have an opportunity for growth.
SKILLS & ABILITIES
Ability in customer service and cash handling
Capacity to work as part of a team and develop techniques to achieve common goals.
Knowledge of Microsoft Excel, Word and PowerPoint.
Fluent in English, French and Creole.
EXPERIENCE
CLAIM PROCESSING – MAIL ROOM CLERK
GMMI – GLOBAL MEDICAL MANAGEMENT, PEMBROKE PINES, FL
November 2016 – Present
Open, distribute, count, and scanned confidential medical information.
Assign ITN numbers for each claim processed and organized them by insures name.
Send outgoing mails throughout the day.
Assist with the value of work flow.
Process claims through emails.
OFFICE ASSISTANCE
PRICEWATERHOUSE COOPERS LLP, HALLANDALE, FL
April 2014 – December 2014
Maintain inventory for large on-site corporate dining areas; weekly travel to grocery store for purchase of weeks planned functions for staff.
Oversee and supervise catered events, also provide calendar for schedule meetings / luncheons / presentations.
ADMINISTRATIVE ASSITANT TO REO DEPARTMENT
GREEN RIVER CAPITAL, MIAMI LAKES, FL
April 2010 – May 2013
Review and compile files for Loss Share Filing with FDIC, confirmed all documentation is in order for FDIC, including reviewing HUD, listing agent’s BPO, Appraisal, invoices; open files for closers and include supplemental BPO, RMV’s.
Maintain foreclosure files, update Inventory Report, prepare and maintain spreadsheets monthly.
Review all incoming mail and distribute same to various departments.
DEFAULT ADMINISTRATION CLERK
BANK UNITED, MIAMI LAKES, FL
April 2008 – April 2010
Research and pay Real Estate Owned invoices for Property Taxes.
Research delinquent invoices and mail it to the vendor.
Cut checks and pay invoices for all REO property expenses.
Maintain CPI database to record payments of taxes, track all packages sent to vendor and answer phones from customers.
CUSTOMER SERVICE REPRESENTATIVE
BANK UNITED, MIAMI LAKES, FL
August 2005 – April 2008
Provided services to current and prospective bank customers, including opening new accounts and solving customer problems.
Performed clerical duties, such as filing and process deposits to savings and checking accounts.
Verifying amounts, examining checks for endorsement and negotiability.
HOSTESS
DON SHULA’S HOTEL & GOLF CLUB, MIAMI LAKES, FL
April 2001 – August 2005
Greet and seat customers.
Maintain reservations for VIP clients, screen incoming calls and control floor plan.
Assist as backup when needed.
CUSTOMER SERVICE REPRESENTATIVE
UNITED STATES ASSOCIATION, FLUSHING QUEENS, NY
April 1997 – November 2000
Identified problems and communicated with customers to resolve issues that arose with VIP.
Answered customer inquiries.
Clarified ticketing policies for the U.S. Open.
Send material to customers domestically and internationally.
EDUCATION
January 1988 – May 1990
Queens Borough Community College Bayside Queens, NY – Certified in Business Management.
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