Software Support and Hardware Support. See Resume

Michael Dwyer Jr

**** * ********* *** **********, IL 60446

779-***-****

**************@*****.***

https://www.linkedin.com/in/michaeldwyerjr

OBJECTIVE

My objective is to find a position that is rewarding and can help lead to a great career.

EDUCATION

Calumet College of St. Joseph

2000 – 2005

Bachelor’s Degree in Computer Information Systems

Associate’s Degree in Computer Information Systems

EXPERIENCE

Desktop & Telecommunications Specialist RML Specialty Hospital

8/2012 – Present

Support 800 employees at our Hinsdale and Chicago location

I setup and configure Cisco IP Phones/Cisco Mobile IP Phones and iPhones/iPads

I install, repair and image our computer hardware (Desktops, Laptops, Tablets)

Install/Repair Printers and Copiers

I create, configure, install, and repair our software Active Directory, Citrix, Office 2007/365, DragonSpeak, XenMobile, Cisco Communication Manager, Informacast, Verizon Business Account, Netpresenter, Imprivata Cortext, Optilink, and Meditech)

I remove virus, spyware, and malware

Help Desk Specialist RML Specialty Hospital

8/2008 – 8/2012

I install and repair the desktops, laptops, printers, and fax machines.

I troubleshoot and install Microsoft Office and our medical software (Meditech, Optilink).

I setup and create Novell, Citrix, and GroupWise Accounts

I setup Avaya IP desk/mobile phones and configure our iPads/iPhones

I install and setup our print server

I remove and clean the viruses, spyware, and malware from the computers.

I work with the doctors setting up their Dragon Naturally Speaking Software.

I use Acronis Imaging software to image computers.

Computer Specialist/ Assistant Network Administrator Calumet College of St. Joseph

1/2008 – 8/2008

I install and repair the desktops, laptops and printers.

I troubleshoot and install Microsoft Office

I assisted many of the students.

I created the student Calumet College login/email accounts

Computer Specialist Calumet College of St. Joseph

9/2005 – 1/2008

I installed and repaired the desktops, laptops, and printers.

I troubleshoot and installed Microsoft Office.

Computer Tech Person Calumet College of St. Joseph

12/2004 – 9/2005

This was a part-time position where I installed and repaired the desktops, laptops

and printers.

Computer Lab Assistant Calumet College of St. Joseph

2/2004 – 12/2004

I assisted the students in the computer lab with any desktop, laptop,

or software issues.

INTERESTS

Working on computers and furthering my education, taking care of my cat named King and Shiba Inu dog named Prince, bodybuilding, and going out with friends and family. Also a gamer. PS4 Gamer Tag: B1G--M1KE Xbox Gamer Tag: B1G M1KE 31

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