Manager Service

MARCENE JORDAN

** ******** ******, ****************, ************

Cell : O826655722 Email : *******.********@*****.*** I.D number : 790********** Education

Chris J Botha Senior Secondary

December 1997 Grade 12

English, Afrikaans, Mathematics, Accountancy, Business Economics, Economics. Tertiary Education

South West Gauteng College

December 1999 N6 Business Management

Financial Accounting, Computerised Financial Systems (Pastel), Computer Studies (MS word, excel) Business Communication, Business Management, Sales Management.

Work Experience

Office Administrator June 2017 – November 2017

Country Lane Montessori

Coordinate office activities and operations to secure efficiency and in compliance to school’s policies

Supervise operations staff

Manage agendas, appointments etc. for the upper management

Manage phone calls and correspondence (e-mail, letters, packages etc.)

Support budgeting and bookkeeping, debt collection procedures

Create and update records and databases with personnel, financial and other data Service Agent Dell Operations October 2014 - June 2017 Bytes Managed Solutions

Prioritise all incoming calls to meet planned dates and assign calls to I.T engineers

Ensure engineers update and close all open calls and are dispatched within a SLA

Dispatching engineers from call center environment

Ordering hardware parts with Dell part numbers constantly utilizing Dell tech support Netherlands

Continually monitoring calls, updating and reporting to Dell hourly Cash Management Administrator September 2010 - September 2014 Bytes Managed Solutions

Submission of cash requests in high volumes for dedicated ABSA and Nedbank ATMs

Monitoring reports on movements and dispensing amounts from ABSA

Regulating cash holdings in High, Medium and Low risk ATMs

Ensuring guidelines are followed that are given by Risk Management

Working within budgeted amounts regarding float in treasury

Maintaining and working within a required SLA

Performing all help desk functions regarding calls logged for in-active ATMs Branch Administration Clerk July 2007 - August 2010 Nedbank, Branch Admin Centre

Capturing of electronic transfers on behalf of the branch to other banks in high volumes

To ensure that all documentation is received from the branches for all functions

Monitoring reports on Savings and Current accounts regarding, ATM limits, dormant status, closed accounts with outstanding balances, investments & home loan amendments, cards issued to minimise fraud in the branch.

Maintaining client accounts on in-house programs such as NTE and Nedinform systems MARCENE JORDAN Page 2

Reconciliations Clerk December 2004 - June 2007

Absa Bank, Regional ATM Service Centre

Reconciling of all major office accounts done daily

Process, verify and reconcile input documentation on ESS

All relevant source documents are retrieved and attached

Prepare daily audits and recon paperwork from operations

Ensure that all budget movement is scrutinised and actioned daily so that no fraudulent transactions take place

Requesting ATM balancing on cash if any discrepancies are found

Maintain accurate daily vault counts

Custodian Supervisor December 2004 - June 2007

Absa Bank, Regional ATM Service Centre

Coordinating and route planning for custodians to follow

Minimise operational losses and guiding the five dedicated Custodians reporting directly to me

Co-ordinate and supervise the daily drop off of cash into the vault

Operate within budget e.g. overtime, motivating and control of leave days

Ensure that all site and cash audits are done on more than 150 ATMs

Managing the operation of ATM’s

Accountable to ensure that disciplinary action is dealt with promptly and is fair, equitable and consistent Deposit Clerk December 2004 - June 2007

Absa Bank, Regional ATM Service Centre

Daily handling of cash deposits made at the ATM

Accurately process all cash received by using note counting equipment

Liaising telephonically with clients, regarding discrepancies of deposits

End of day balancing of office suspense account

Identifying and preventing fraudulent cheques from by-passing the system Membership Administrator May 2004 - November 2004 L.A Fitness Group, Holborn, Lacon House, London U.K

Reconciling daily sales and client member payments

Submitting all documentation for manager’s reports

Assisting front line staff in balancing of cash point floats

Ensuring all daily cash banking is done

Post Allocations Officer April 2003 - April 2004 The Angel Group Property Management, London U.K

Dealing and effectively resolve service users’ queries

Compiling and upholding procedures

Supporting management in the fulfillment of targets set by government contract

Submitting referrals about cases of anti-social behavior of service users

Traveling across the UK where users misuse properties, at least once a month

Pick up and Drop off of Asylum Seekers and family’s entering the country

Ensuring that all travel documentation is in order

Creating reports to assist Police with investigations. References

ANASTASIA KLATE Principal: Countrylane Montesorri (072-***-**** DENZIL MOODLEY Manager: Bytes Call Centre (011 ) 373 4354 JERMAINE CANNELL Manager : Bytes Retail ATMS (083-***-**** GAIL SMITH Manager: Nedbank Ltd, BACs (011) 630 – 6554 LIONEL SECHEL Manager: ASBA Bank Ltd (011) 247 – 9641

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