EA/ Office Manager

PERSONAL INFORMATION

Name: Nor Fadzillah Bte Abdul Rahman (Zillah)

Date of Birth: 21st November 1987 (Married)

Citizen: Singaporean

Contact: +65 97252670/ ***************@*****.***

Current Salary: $60K pa

Expected Salary: $72K pa negotiable

PERSONAL ATTRIBUTES

• IT/Technology skills: Internet-savvy and proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook), Lotus Notes, Citrix, Yammer, Skype, WebEx Level 3, Arkadin & Cisco Telepresence

• Communication & Interpersonal skills: Excellent written and verbal communication skills with ability to communicate and interact with people across diverse cultures and functions, collaborative team-player. Gets along well with people, highly approachable with the aptitude to build and develop relationships across borders and virtual matrix

• Administrative skills: Sound travel & calendar management abilities, proficient in strategically organizing and prioritizing principal commitments and business travels as well as managing monthly/quarterly/annual calendars, ensuring efficient use of executive’s time

• Organizational skills: Organized with strong project management ability, takes pride in quality of work and in being detailed-oriented, meticulous and proactive, with the capacity to prioritize, plan, with efficient follow through on tasks towards completion and deliver results under tight deadlines. Multi-tasker, with ability to think on her feet, is flexible and resourceful, adept in planning leadership meetings and corporate events and able to work independently with minimal supervision

• Confidentiality: Personal propensity for integrity & discretion, dependable with ability to handle confidential matters appropriately and represent bosses in a professional manner with tact & diplomacy

WORK HISTORY

May 2014 – Present

Executive Assistant to Regional Managing Directors Michael Page International Pte Ltd

Executive Admin Support to 2 Regional Managing Directors (55%)

• Admin support to RMD

- Handling and managing all administrative issues, and providing resolution and response for Manager

- Assists with RMD’s personal administrative needs such as preparing expenses & medical claims, monitor reimbursement and follow-up on any discrepancies.

- Assist with smooth relocation of RMD & family to Spore in March 2015

- Prepare materials for meetings, including preparation of correspondence, presentations, and briefing packs for internal and external meetings

- Compile and collate presentations for meetings, participate in meetings and take action items/notes for follow up

- Project manage all logistics for RMD’s team off-sites and events

- Main point of contact for APAC region

• Travel & Calendar Management

- Global and regional travel arrangements: travel arrangements, including handling flight/hotel arrangements, visa applications, organizing meetings schedules and agendas and preparing travel itineraries with briefing packs

- Extensive calendar management: Manages VP’s appointments, and coordination of meetings on a global scale managing various time zones, work with counterparts across the globe for project, event and meeting coordination and ensuring that the VP is well-prepared for all conference calls and face to face meetings.

- Ability to strategically calendar principal commitments and organizational events as well as manage monthly, quarterly and annual calendars -> Efficient and organized calendars with managed and prioritized communications

Office Administration (25%)

• Leading Singapore Support Team

- Managing 6 Secretaries and 1 receptionist

- Manage schedule and task assignment

- Point of contact for the Spore office, communicates relevant information

• Oversee office & facilities support

- Oversee and maintain common area machines & office supplies

- Reviewing and approving supply requisitions

• Administrative Direction

- Guide and mentor Support Team (direct report)

- Serve as a reference to the office for information on policy and procedures.

• On-boarding and Induction

- Ensure new joiners are well assimilated to the team

- Facilitate with CEI training and exam schedule

- Coordinate Induction training for new joiners

Event & Meeting Organizer for APAC Leadership Events & Meetings (15%)

• Organized various APAC leadership meetings & events such as APAC Quarterly Business Reviews, APAC Quarterly Budget Meetings, APAC Leadership Meetings, Quarterly Singapore Leadership Meetings and Annual Executive Board Meeting (2016)

- Planned & executed various on-site/off-site leadership meetings and quarterly business reviews for APAC and Singapore Team

- Provide detailed agendas and city/country information for attendees

- Logistics support for trainings and team activities for the Singapore team

- Manage accommodations, transfers and restaurant bookings for delegates 2013 – 2014 (1 yr. contract)

Contract Events Coordinator

Singapore Academy of Law

Contract role organizing their annual event - full logistics (start to end) 2011 – 2013

Guest Services Supervisor

Holiday Inn Singapore Atrium

- Assist Duty Manager in the supervision and control of the Front Desk operations and carry out all guest service duties.

- Plan and conduct Opera training for newly recruited staff.

- Monitor and encourage staffs to achieve breakfast, room up sell and loyalty program enrolment daily/monthly targets set by Company standards.

- Supervise, coordinate and assist in all front desk activities.

- Read entries in log book and carry out instructions and tasks assigned for follow-up.

- Assign specific duties to Guest Services Agent/Officers.

- Determine daily room requirements and ensure guest’s special requests are being checked, ensuring room blocking is per request according to room type, non-smoking, etc.

- Check cashiers work and ensure supporting documents for city ledger are attached.

- Plan roster for front desk and group operations team

- Monitor group arrivals and ensure that all rooms are ready for smooth check in at time of arrivals

- Conduct monthly meeting with Front Office Manager and Assistant Director of Rooms.

- Acting Duty Manager

2007 – 2010

Guest Services Officer

Grand Copthorne Waterfront Hotel

- Handle check-in and check-out of guests and ensure all guests accounts are correct and settled upon check out.

- Handle cashiering duties

- Maintain a professional rapport with all guests to ensure guest satisfaction

- Reads through arrival report and see to VIP requests and needs.

- Maintain a high service standard and smooth operation at the Front Office.

- Acting Guest Services Supervisor

2004 – 2007

Administrative Secretary

I'm 21 Pte Ltd

• PA to VP (based in KL)

- Assist Sales Managers with daily operations

- Manage the office administrative needs (size of 30 pax)

- Preparing sales quotations and contracts

- Providing after sales service to clients

- Manage internal recruitment

- Manage travel itinerary for VP (flights, accommodation and transfers)

- Attend meetings and taking minutes

- Update calendar (work and personal)

EDUCATIONAL QUALIFICATIONS

2007 PSC Certificate in Secretaries

- LCCI Certificate in Business Communication

- LCCI Certificate in Typing

- Pitman Certificate in Business Communication

- Pitman Certificate in Shorthand Speed

2001 – 2004 CHIJ St. Joseph’s Convent - G. C. E. `O’ Level 1994 – 2000 Kebun Baru Primary School - P. S. L. E. Certificate REFERENCE – Will be provided upon request

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