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Ihab Rizk

PERSONAL DATA

Full Name: Ihab Khalil Rizk

Date of Birth: 1st of January 1978

Nationality: Egypt

Marital Status: Married

Location: Heliopolis, Cairo, Egypt

CONTACT INFO

PROFESSIONAL EXPERIENCE

Mar 2016 to Present

(11 months)

Regional Procurement Officer at Starbucks - Alshaya Cairo, Egypt.

Collect process and communicate relevant data in a timely manner, prioritizing where necessary. Place, track and coordinate all stock purchase orders into the markets to agreed timings and KPIs. Complete analysis on the assortment inventory policy by stocking unit. Create and maintain accurate files and reports. Review and make recommendations for change in all processes regarding the specific department to improve contribution to the Business. Track product availability in time for all sales plans and specifically ensure stock cover is appropriate for planned sales events. Manage all distribution (with cross border logistics requirements) to the markets and stores ensuring high service levels from supplier to DC to store, to agreed KPIs. Coordinate stock movements in all inventory holding points to an agreed budget level. Ensure department complies with company, local market and legal policies, procedures and guidelines. Work to the service level and demand accuracy agreements within the EMEA and MENA SCO teams. Act as ambassador for department and company at all times. Responsible for maintaining the ethical standards of Company including minimizing the environmental, health and safety risks in the workplace, responsible for reporting potential risks, real accidents and near misses to relevant managers Develop internal and external relationships to benefit the Business. Regularly inform the MENA and EMEA functional teams on forecast, inventory and distribution performance. Drive cross functional partnerships with corporate logistics, IT and finance

1

Food Division - Starbucks, Area of Procurement : Egypt & Morocco Mobile: 012********

Email: ***********@*****.***

Facebook: https://www.facebook.com/ihab.khalil2

LinkedIn: eg.linkedin.com/pub/ihab-rizk/32/b1b/3b6/ Twitter: https://twitter.com/I Rizk

Mar 2014 to Apr 2015

(1 year and 1 month)

Supply Chain Manager at Fresh Electric For Home Appliance Cairo, Egypt.

Industry: Manufacturing

I am engaged in every facet of the business process planning, purchasing, production, transportation, storage & distribution, customer service, customs clearance and more.

Provide direction, guidance, and leadership to the supply chain network related to associates, service, inventories, demand and supply planning. Responsible for the planning of all procurement, supplier management, inventory control, in bound freight logistics and scheduling activities. Develop annual purchase plans and Supply Chain Initiatives. Responsible for successful execution of Supply Chain plans and Initiatives. Develop and implement supplier strategies that improve supplier quality and reduce lead times, material costs, and inventory levels. Develop, foster, and maintain relationships with supplier partners. Responsible for understanding and following current procedures and policies related to supply chain.

Responsible for creating / improving supply chain procedures and insuring department / cross functional department compliance. Maintain key performance indicators and report monthly. Develop a relationship and work closely with the Sales & Marketing group to create a demand planning process.

Review existing scheduling process and lead a team to improve. Establish and promote a work environment amongst co-workers and direct reports that is focused on the customer, builds team, and supports company policies. 2

Apr 2013 to Mar 2014

(11 months)

Senior Planning at Fresh Electric For Home Appliance Cairo, Egypt.

Industry: FMCG. Company Size: More then 1000 employees Act as the primary Supply Chain contact

for internal customers and external suppliers regarding production management. Identify, understand

and communication plans with the appropriate individuals (including Shop Floor, Job Shops, Sourcing,

Engineering, etc.) to discuss issues and results related to tooling availability and service. Identify and

resolve supplier, machine and labor capacity roadblocks. Respond to all internal and external customer

messages within the expected timeframes. Review and address issues related to supply and demand

variation. Take appropriate action to prevent job shop disruptions and reschedules. Maintain data integrity

in the system (examples: planner codes, order dates, etc.) Provide verbal and written information as required

related to supplier performance, service level, machine / labor capacity, constraints, or other items pertaining

to the availability of tooling or delivery to a facility. Prepare, print and distribute monthly reports and

departmental key performance indicators to management, internal customers and external suppliers.

Participate in department meetings. Identify product and system flow improvements to eliminate nonvalue

added operations. Verify delivery and terms of order with suppliers. Open and process manufacturing

orders / purchase orders. Schedule, and manage purchase orders / manufacturing orders based on changing

customer needs. Communicate priorities for processing workflow through receiving, inspection, or other

departments to stock components. Analyze impact of non-conforming materials

(NCMs), determine the

appropriate action plan, and ensure that suppliers and internal departments follow up as required. Participate

in departmental projects.

Nov 2012 to Mar 2013

(4 months)

Business Analyst - E-Commerce at Jumia Egypt

Egypt.

Industry: Marketing and Advertising. Company Size: 101-500 employees Design business models to track sales and commercial performance and prepare daily reports to buyers to help improve their KPIs Design and conduct CS performance analysis

Data integrity lead

Conduct marketing analysis to track performance (visits, conversion rates, new vs. returning customers, marketing efficiency, ROI..etc) Prepare daily, weekly and monthly performance reports to Rocket Internet (Jumias incubator based in Germany)

Prepare various ad-hoc analysis based on company needs Automate processees and standardize reports

3

Mar 2010 to Nov 2012

(2 years and 8 months)

Business Analyst, EMEA at Stream Global Services

Egypt.

Industry: Outsourcing/Offshoring

-Responsible for daily/weekly reporting for site line of business(es) and providing data to Operations Management in a timely manner.

-Compile raw data into reports from internal and external sources daily/weekly.

-Create contract-specific and site-specific reports including but not limited to: Open Cases, Weekly Services, (CSD), Monthly Business Reports (MBR), performance ranking, service level, contract metrics, support solutions/revenue generation, Daily CSAT scorecards, call count, outbound to inbound %, quarterly business reports (QBR), Stream Line scorecards.

-Ensures all reporting for Operations calls is provided to the Service Delivery Manager prior to calls.

-Distribute Daily Post sign-offs to management teams.

-Creation and maintenance Coaching Distribution every month.

-Maintain team changes and termination updates throughout month.

-Validate accuracy of rosters with Ops Planning numbers.

-Compile data for Annual and 90 day reviews in proper format 2 weeks before review due date

-Continue to upgrade reports; make more effective and faster calculating.

-Identification and/or creation of new reports as needed.

-Communicate location of new/updated reports to needed teams daily. C-SAT & Quality deep Analysis with Pareto & SWOT.

Expedia EMEA Account. (CAR-LCR-ANG)

Feb 2005 to Jan 2008

(2 years and 11 months)

Traffic Agent at Royal Air Maroc

Egypt.

Industry: Hospitality/Hotels

- Handle Ground Operation (Cargo, Catering, Passenger transport to Arrival & Departure Hall).

- Handle Arrival Operation (Transit, Passenger Safety

- Handle Passengers Inquiries during the arrival Hall.

- Handle Departure Operation

- Advises customers on preferred domestic and international products and makes necessary arrangements.

- Handle ticket sales for airlines at airports.

- Check in baggage for most customers.

Feb 2004 to Jan 2005

(11 months)

Receptionist - Front Desk at Semiramis InterContinental Cairo Egypt.

Industry: Hospitality/Hotels. Company Size: 501-1000 employees

- Receipt & disbursement of Cash

- Daily maintains an accurate record of cash balances

- Maintaining Weekly Contract Files.

- Processing Confirmations.

- Filing and Maintaining Completed Contract Files

- Gathering and Copying of Contracts and Charge Slips for Credit Disputes, Chauffeur Disputes, Write-ups and Payment Confirmation.

- Help Operations and Sales with Misc. Administrative Tasks.

- Sort and Distribute Incoming Mail.

Aug 2002 to Jan 2003

(5 months)

Safari Tour Leader at Hermes Travel

Egypt.

Industry: Travel and Tourism. Company Size: 101-500 employees All Kind of Safari at Sinai, Oasis, Marsa Alam desert, Treckking & by 4x4 jeep car

4

Jan 2001 to Jan 2002

(1 year)

Tour Leader at Emeco Travel

Egypt.

Industry: Travel and Tourism. Company Size: 101-500 employees

- Provide general knowledge of attractions and destinations

- Develop and maintain an information file

- Prepare and deliver commentary

- Prepare for tour by making arrangements and confirming reservations

- Conduct tours

- Complete tour reports, daily logs and expense reports

- Assist special needs clients

- Escort passengers

Jan 2000 to Jan 2001

(1 year)

Tour Operator - Incentive Dept. at Emeco Travel

Egypt.

Industry: Travel and Tourism. Company Size: 101-500 employees

- Preparing a full program with entertainment for the coming client.

- Preparing Invoices to the other companies

- Responsible for researching and booking travel arrangements for their clients.

- Offer advice on the destination and be knowledgeable about making transportation and accommodation recommendations.

- Provide the clients with a wealth of information regarding their destination. Data such as expected weather conditions, travel advisories, and documentation requirements should be part of the information provided to customers. EDUCATION

1995 - 1999 Bachelor’s Degree in French Language

Faculty of Education - Ein Shams University, Egypt. Overall Grade: Very Good

1995 Thanaweya Amma, College De La Salle, Egypt.

CERTIFICATES AND TRAININGS

Jun 2012 Ielts at British Council

Certificate of Attendance & Preparation

May 2012 TCF

LANGUAGES

Arabic: Fluent.

English and French: Advanced.

Italian: Basic.

TOOLS AND TECHNOLOGIES

Advanced in Microsoft Office, Microsoft PowerPoint, Microsoft Word, Microsoft Windows and Microsoft Excel.

Intermediate in ERP, Customer Support, Business Analysis and Microsoft Access.

Beginner in SAP and Adobe Photoshop.

5

Sep 2015 FIATA DIPLOMA

(International Federation of Freight Forwarders Associations) - Certifiate # 12032 Arab Academy for Science, Technology & Maritime Transport Jul 2015 CISCM

(Certified International Supply Chain Manager) - Certificate # CISCM 215******* International Purchasing and supply chain management Institute AREAS OF EXPERTISE

Advanced in Business Analysis, Negotiation Skills, Analysis, Logistics, Supply Chain and Planning.

Intermediate in SAP and Sales.

KEY SKILLS

Analytical, Business-oriented, Hard worker, Organizer, Problem Solver 6

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