Office Customer Service
Resume:
Sandra R. Lewis
Atlanta Georgia 30310
Objective
To work in a growing environment which fully utilizes my skills and provides advancement opportunities
Skills
Leadership Qualities Assisted supervisor in running of department and the set up of highly specialized jobs.
Word Processing Software
Microsoft Word and Microsoft Excel.
Effective Verbal Communication Expresses myself well with fellow employees in explaining tasks and jobs in order to get to finished product and maximum results. Tasks were finished efficiently on time and in a very professional manner.
Equipment Knowledge- can set – up and repair machines quickly so as to decrease downtime and increase maximum results (Personal computer, Laser Printers, PFE mailer, Paragon meter, 6100 meter, etc.)
Professional Experience
THE COCA-COLA CORPORATION, Atlanta, Georgia (1996 – 1999)
Mail Centers Plus @ Coca-Cola Corporation (October 2000 – Present)
Xerox Corporation @ Coca-Cola Corporation (May, 1999 – October, 2000)
Lead Distribution Services Support Clerk
Manage and oversee 2 employees or more.
Sort and distribute mail to the appropriate building and location.
Process and Ship packages according to the customer request, using Airborne, Fed-ex etc.
Process and meter mail using the Paragon and 6100 meter machine according to the postal rate.
Operated PFE mailer 3 inserter machine.
Operated Pitney Bowes Table top inserter machine.
Manage and oversee special project request (manually insert, collate and fold etc.)
Communicate with customers with issues and concerns about the mail.
Operate a Personal Package Center for customers when mailing personal packages.
Mail Service Specialist III
Manage, review and distribute batches of 3000 unidentified mail daily for all domestic and international associates with a 95% accuracy rate.
Utilize personal computer to access mainframe data base for identifying and locating mail recipients.
Train mail sorters (approx. 14) on procedures for automated analyzation and recipient and department identification.
Assist in mail and newspaper sort (approx. 35,000 pieces daily) consistently meeting distribution deadlines.
Provide internal customers with procedures for handling of international, FedEx and shipping request.
Communicate with 10 – 12 floor coordinators daily regarding mail recipient status, new office locations and/or temporary work assignments to successfully ensure a 100% accuracy delivery rate.
Mail Coordinator
Managed the operations and maintenance for eight mailrooms (4 floors), including copier maintenance and repairs.
Successfully distributed all "time sensitive" documents, general mail and newspaper delivery and managed outgoing shipping requests.
Coordinated delivery and stocking of office paper supplies, copier supplies and shipping/mailing form for 500 – 600 USA associates.
Took initiative in expediting customer request for assistance in distributing documents and mass mail outs beyond normal procedures.
Promoted to Mail Services Specialist III
Mail Sorter Specialist I
Sorted and distributed interoffice and incoming mail, small packages, office supplies and newspapers.
Ensured daily delivery of newspaper to USA, CCP and NAT Building for morning distributio9n by 8:00 a.m.
Programmed telelift equipment daily for distribution within the Coca-Cola office complex.
Operated Pitney Bowes inserter and folding machines and hand stuffed an average of 1000 irregular and/or non-standard pieces per hour.
Promoted to Mail Coordinator
Jackson Hewitt Tax Service
Processor – (Jan 2001-April 2001)
Tax Preparer – (Jan 2002 –2006)
Process approximately 5,000 – 10,000 1040 tax form to be sent to the IRS in a timely manner.
Prepared approximately 2000 tax returns for individuals who need to file their taxes.
Assist Manager in operation of the office by keeping the filing done and updated.
TUCKER MAIL/DISTRIBUTION, INC. Atlanta, Georgia (1986 – 1996)
Machinist/Mail Clerk
Identified priority mailing projects and supervised and organized 15 – 20 sorters in project production and distribution.
Trained new and temporary employees (20 monthly) on mail processing procedures.
Programmed, operated and maintained labeling, inserter and postage meter machines for daily volume of 90-90,000 pieces of mail.
Hand inserted, labeled, sorted and bagged mail for shipment to U.S. Post Office and prepared necessary paperwork.
U.S. POSTAL SERVICE, Atlanta, Georgia (1989 – 1990)
Mail Clerk Casualty
Worked part time in mail sorting and distribution
METRO MAILING, INC. Atlanta, Georgia (1983 – 1985)
Mail Clerk
Manually insert, label, sort and prepare mail for shipment to U.S. Post Office.
EDUCATION
Associate Degree in Accounting – 2012
Atlanta Technical College, Atlanta, Georgia, 2008 – 2012
PROFESSIONAL TRAINING
Dealing with Difficult People, 1997
Customer Service Skills, 2002
Leadership Development Training, 2003
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