Customer Service Administrative Assistant
Resume:
Jennifer Harvey-Renshaw
Hummelstown, PA 17036
*******@*****.***
Administrative Assistant with 15 years of experience flawless preparation of presentations, preparing facility reports and maintaining the utmost confidentiality.
Looking to advance in my career as an administrative professional.
PROFESSIONAL EXPERIENCE
FRESENIUS KIDNEY CARE, HARRISBURG PA
Area Administrative Assistant, February 2004 – Present
Area Duties – In charge of Central PA & Greater Harrisburg Secretarial Staff, assisting Area Manager with projects, go to person for information regarding payroll, benefits, program info. Keep track of Directors calendar. Organize and scheduled meeting for the entire area through Outlook. Attend meeting for North Eastern Business Unit, hold meetings with secretaries quarterly to discuss concerns, compiling weekly/monthly reports for the regional office, making graphic designs (flyers, etc.) for area. I recently in 2013 came up with the administrative tools for the Northeast Region to ensure standardized training of the clerical staff. Complete commercial insurance reports weekly for the area. Ensure good customer service with vendors, doctors, and any other companies that the area deals with regularly. I am very well versed in Department of Health Surveys. I am also a big part of the opening of new dialysis clinics in our area, assuring that proper postings, manuals, contracts with nursing homes, hospitals and transplant centers are in place prior to the state coming in for certification. In charge of all accounts payable to Central PA area. Entering bills, making purchase orders, working with vendors to complete jobs. Making sure bills are paid in a timely manner.
Clinical Duties – Daily reports, monthly reports, compiling data onto spreadsheets, updating patient schedules, entering treatment sheets, chart audits monthly, medical record chart thinning, answering telephones, put together new patient charts, assisting Clinical Manager with projects, processing live checks, SAP-purchase orders/receiving/sending to accounts payable, payroll/overtime, PTO logs, D/C patients/D/C summaries/breaking down charts. Keeping logs of all extra treatments and hemoglobin’s for new and transient patients, ordering/receiving/putting away/counting medications, distribution of mail, faxing patient records to transient facilities and hospitals, printing HD progress notes monthly for PA’s and Dietitian, filing, ordering office/break room supplies, checking clinic email, faxing monthly labs to primary care physicians/nursing homes, pharmacy inventory reports, checking treatments sheets for errors, making address labels.
Social Work Asst. Duties – New/Transient patient admissions and discharges, prepare all documents for new admissions, enter all info needed on new/transient patients into proton, enter patient surveys into proton, get copies of all insurance cards on new patients, gather and fax all documents on outgoing transient patients, set up all outgoing transient treatments, fill out 2728/2746 forms on new/deceased patients, make copies of all new admission paperwork and fax to document imaging, Make sure patients that absent for a 30 day period are discharged and readmitted on return, assist with patient celebrations, help with transportation issues, monthly change of status reports, print and enter quality of life surveys, order materials as needed such as patient handbags/handbooks, assist with internet research, make sure certain forms are on patient charts, assist Social Worker with projects as needed, attend meetings with Social Worker when needed.
CENTER FOR INDEPENDENT LIVING, CAMP HILL, PA
Office Assistant, April 2002 – October 2003
Receptionist, accounts payable, bookkeeping, data entry, write reports, in charge of volunteer staff, assist with personal care attendant program, put together new employee personnel folders, part of fundraising committee, in charge of all equipment within company, assist with travel check voucher program, and duties as assigned.
GENCO DISTRIBUTION, MECHANICSBURG, PA
Shipping & Receiving Clerk, December 2000 – August 2001
Prepare items for shipping, scan bill of lading, enter shipping information, make receivers and labels for products, print pick tickets, editing, customer service, maintain system reports, open order reports and dispatch reports.
URL INSURANCE, HARRISBURG, PA
Administrative Assistant (Temporary Position), August 2000 – November 2000
Process Medicare supplements insurance application, data entry, customer service, and filing.
BUREAU OF MUNICIPAL SERVICES, HARRISBURG, PA
Summer Internship June 1999 – October 1999
Prepare maps for distribution; maintain road survey records, data entry, customer service, and actual physical road surveys.
EDUCATION
Lower Dauphin High School, Hummelstown, PA
Graduated 1998 Curriculum: College Prep
Harrisburg Area Community College, Harrisburg, PA
College Credits, Curriculum: RN Program/Business
ADDITIONAL SKILLS
Experienced with PC, MAC, fax machine, printer, copier, laminator, scanner.
Programs that I am experienced with include: Microsoft Word, Excel, PowerPoint, Access, Outlook, Publisher, Proton, Photoshop (minor), and Chairside, Crown Web, CMS websites
Operating systems experience: Windows 10, Mac OSX(Sierra)
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