Service Advisor

Muhammad Dessouqi

Age: ** years old

Mobile: +971-**-***-****

Email address: ********@*****.***

Location: Sharjah, United Arab Emirates

Summary

Multilingual professional with + 6 years of experience in diverse fields; driven into business need by code of discipline to overcome designated plans & expectations. Outgoing and detail-oriented contributor who's resilient to build and maintain professional relationship with deep sense of teamwork and cultural sensitivity. Professional Experience

Media Executive, Middle East Media Services

Oct 2011 – Mar 2014 Cairo, Egypt

Booking the commercial spots, handling the rotation of spots after/before and inside content.

Keeping up with clients to make sure that booking orders go in parallel with the done deal.

Monitoring and tracking airing reports in order to communicate missed spots with clients for reallocation. Service Advisor, Al Hilal Bank

Aug 2017 – Present Sharjah, United Arab Emirates

Clarifying information on given services and products.

Research every issue comes up within financial transactions, providing solutions and alternatives.

Seize the opportunities to sell products when they arise. Contact Center Agent, Teleperformance

Sep 2014 – Feb 2017 Cairo, Egypt

Identifying customer's needs by proper probing questions and assist them accordingly.

Build sustainable relationships and engage customers by taking extra mile.

Meeting quality assurance requirements and other key performance metrics. Education

High Institute for Tourism & Hotels

Oct 2005 – Nov 2009 Cairo, Egypt

Bachelor's Degree in Tourism

Training

- Commercial Media Techniques, Middle East Media Services.

- Personal Banking Essentials, Al Hilal Bank.

- Emotional Intelligence, Teleperformance.

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