Marwa Adel

"Detailed Curriculum Vitae"

Cairo, Egypt - Giza • Phone: +201**-***-**** • ac6hjy@r.postjobfree.com

Senior Customer Service Advisor CS, QA, TS

“Professional Profile"

Experienced Senior business specialist with +2 years experience, demonstrated history of working in the telecommunications industry. Skilled in Photography, Communication, Hitting Targets, Energetic Leader, and Multitasking. Strong operations professional with a Bachelor's degree focused in English Language and literature from Cairo University.

Skills

● Workaholic

● Team Player

● Able to work under pressure

● Focus Group & Market Research

● Self-motivated

● Sales Collateral & Support

● Self-confident

● Public & Media Relations

● Can handle any problem

● Have character of a leader

Previous Academic Honors/Awards:

Certified in Business development “Career Success” ( U.S.A embassy ) 2018

Certified in Literature Review “Higher Institute For Languages & Translation” 2017

Top Performer and top achiever (NetOne International) 2017

Education & Personal Details

CAIRO UNIVERSITY, CAIRO EGYPT:

Bachelor, 9/2014 to 6/2018

Personal information:

●Major: Faculty of Arts

●Marital Status: single

●Minor: English Department

●Date of Birth: 10/8/1996 "21 years"

●Fresh out of college

Technology

Software: MS Office (Word, Access, Excel, PowerPoint)

Web/Multimedia: I can deal with all websites.

Portfolio on Request & Available for Relocation

Professional Experience

●NetOne International Orlando, Florida, U.S.A

Senior business specialist:

Job description:

Answering all customer inquiries effectively and efficiently.

Build and ensure sustaining a follow-up process for all updated/modified processes.

Support the improvement of operational efficiency and minimize error rates.

Scheduling shipping dates.

supporting credit and collection teams in solving invoices issues and discussing credit limit for each

customer to ensure shipping orders on time for all customers.

Interfacing between commercial team and operation team supporting proper production planning

that ensure meeting the customer’s required delivery dates and improve working capital to agreed

targets.

Selected Accomplishments:

oTop Performer and the top achiever for the last three months gradually and regularly

exceeding the stated target.

Bashbory - Student Activity

Photographer, designer

Job Description:

Set up photographic equipment

Have the artistic ability to compose a shot and understand color and light to create a visually pleasing photograph

Edit and retouch pictures

Choose and set up locations

Tree - Student Activity

Photographer, designer

Job Description:

Edit and retouch pictures

Choose and set up locations

Internships & Trainings

Business development Diploma - U.S.A embassy in Cairo 2018

Program outline:

Self Awareness and Uniqueness.

Communication and Collaboration.

Critical and Creative Thinking.

Efficiency and Effectiveness.

Literature review Diploma - Higher Institute For Languages & Translation 2017

Program outline:

Understand the theoretical arguments or main concepts of the subject.

Obtain the paradigms or shared frameworks of understanding (what people understand about the subject in broad terms).

Understand the methodologies used Quantitative research that illustrates key findings Qualitative research such as case studies.

Portfolio on Request & Available for Relocation

Contact this candidate