POS,, project management, organizational development, change manage

ALISHA-YONETTE PUNJANI

********.**@*****.***

NORTH YORK, ON

M: 416-***-****

PROFILE

A resourceful, forward thinking, results oriented Team lead/Project manager with a proven track record of performance. Strong organizational and analytical ability with expert knowledge of business process and improvement methodologies in Retail, Supply Chain, and Point Of Sale Systems. Focused on achieving exceptional results, a hands-on team player involved in all stages of the project life cycle, solution driven mentor and relates well with a variety of people at all levels of organization, possessing solid interpersonal, leadership and team building skills.

EDUCATION

Control Data Institute, Toronto, ON

•Computer Operations and Programming

Control Data Institute, Toronto. ON

•Computer Technology & Project Management

Project Management Fundamentals: 2006-2007

EMPLOYMENT

Feb 2016 – Present Anovia / Vivint

Business Solutions Specialist

•Responsible for Online Customer Portal, Input, Delivery with focus on Customer Service.

•Primary relationship manager with executives focusing on delivering Strategic initiatives.

•Manage all project activities, assess and support implementations.

•Facilitate communication with corporate.

Apr 2013 - Nov 2015 Momentum Group

Team Lead

•Responsible for the planning, implementation and co-ordination of 3 teams.

•Prepare documentation and specialized programs to deliver training to groups with varied needs.

•Handle and mediate issues with client and team members with focus on company vision.

•Liaise and facilitate communication within teams to increase productivity.

Feb 2008 - April 2013 Bridle Path Property Management

Operations Manager/ Special Projects

•Performed GAP Analysis and automated in-house property management system and paperwork.

•Created and executed project work plans, suggested areas for improvement in internal processes along with possible solutions.

•Upgraded system that maintains new and potential client engagements.

•Managed feasibility studies for new projects related to all phases of the real estate development.

•Liaised with unit owners & trained corporate on new system features.

Jan 2006 - Nov 2006 Shoppers Drug Mart (SDM)

Project Lead- Loss Prevention (Contract)

•Assisted IT Project lead with Training & Implementing Loss Prevention software on initial set up & testing by liaising and working with Loss Prevention vendor and SDM Loss Prevention users & Store managers.

Jan 2005 - Dec 2005 Shoppers Drug Mart (SDM)

Team Lead POS (Contract)

•Partnered with Lead Project manager and Retail project team in preparing RFI (Request for information) document for new POS (Point of Sale) registers and Loss Prevention software to “short listed” vendors.

•Analyzed responses from POS bidding Vendors and supported POS team in preparation of RFP (Request for Proposal) document to be presented to Senior Management at SDM.

•Head Office PM responsible for QA and beta testing prior to new POS register installation at stores. Provided Training and support prior to transitioning to outsourced IT.

May 2004 - Dec 2004 Polo Ralph Lauren

Project Manager- Canada

•Performed GAP Analysis while reviewing Island Pacific System Implementation to verify data integrity for the Financial, Planning & Merchant teams at Club Monaco. Assisted management in Inventory reconciliation and 3PL warehouse processes.

•Managed server switch over and shutdown from Toronto to US office(s) including POS migration to Data vantage.

April 2001 - May 2004 Club Monaco International

Senior Manager of Retail and POS Systems

•Responsible for all IT Retail systems for Club Monaco Inc., a publicly owned fashion retailer with 77 stores across Canada and U.S with sales in excess of $130 million. Functions include supporting offices in Toronto, New York, Hong Kong and three 3PL warehouses (Toronto, New Jersey and Los Angeles) in all areas related to retail applications development/support, and user support of these systems.

•Responsible for POS help desk, Retail application support and training, and IT special projects.

•Test software enhancements provided by vendors in POS lab and when required create a pilot plan and manage delivery and rollout of software enhancements and upgrades either in phases or globally.

•Implemented changes that resulted in improved data integrity and increased capabilities for buyers and senior management to make timely decisions.

•IT projects lead to implement new Retail, Finance, Production, Sourcing, and planning software applications in both Canada and US offices.

•Liaison with Polo Ralph Lauren (parent company) on hardware upgrades/changes required.

•Created Business & Change review documents for new system implementation and migration of support.

•Partnered with 3rd party consultants and developers to ensure data transfer for new Retail system was successful.

Feb 2000 - April 2001 SAP formerly Triversity Incorporated

POS Project / Client Care Manager

•Responsible for 8 Retail Clients/Organizations utilizing the POS system. Manage multi-product projects with strategic impact to the business unit. Responsible for ensuring business benefits were realized. Manage plan to ensure projects are executed timely and on budget for 8 accounts.

•Coordinate the efforts of the software developers, technical resources, trainers, and support and 3rd party vendors to ensure implementation.

•Accurately assess and determine the customers’ business requirements.

•Manage, lead and developed a team of Technical Analysts, Developers, and Quality Assurance resources to resolve customer business needs.

•Develop a partnership with customer and leverage that relationship in order to identify additional needs and industry issues and feedback internally.

Aug 1999 - Feb 2000 Roots Canada

Project Specialist (Contract)

•Consulted on post NSB Retail formerly STS Retail and Momentis Production system implementation.

•Performed GAP Analysis, created documentation and assisted in preparation of Physical Inventory.

•Resolved procedural issues and system queries in specific departments.

•Conducted user training, created user-defined reports for management using Retail System application.

•Analyzed and balanced system reports for CFO to provide system integrity.

•Streamlined and trained the Distribution center using system functionality.

Feb 1998 - Jan 1999 Marks & Spencer Canada

Finance System Project Lead (Contract)

•Finance Team lead on implementation of NSB Retail formerly STS Retail system.

•Co-team lead on implementation of merchandising application.

•Involved in Physical Inventory count, and application balancing.

•Performed GAP Analysis for integrating and implementing new procedures and documents.

•Responsible for POS software changes required for interface to STS/Fujitsu system.

Mar 1993 - Dec 1994 Dylex-Fairweather

Senior Business Analyst

•Performed GAP Analysis, analyzed business procedures to review system data integrity and performance, recommending changes that led to system and data integrity.

•Project lead for annual chain wide and warehouse Physical Inventory.

•Developed re-training sessions in partner with System house to enhance user knowledge thus improving productivity and business efficiency.

•Project managed several beta tests for NSB Retail formerly STS applications.

•Team lead to manage the conversion of the Distribution center to 4wall/paperless.

Jan 1987 - Mar 1993 Danier Leather

Information Systems and POS Manager

•Responsible for implementing and managing NSB Retail formerly STS retail system in Head office and warehouse.

•Over the course of time position grew into supervising staff, then managing department.

•Responsible for POS implementation and support for 76 stores across Canada.

•Integration of UPC code and Inventory Control application with PDT terminals.

•Responsible for implementing and training Style Locator and Payroll in all stores.

•Monitor maintenance agreements and purchasing of all system related product.

•Created POS and Inventory Control procedure manuals.

•Project managed several beta tests for new software and upgrades related to Main frame system.

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