Customer Service Management

Nazanin Mojarrad

Email: **********@*******.*** Tel: 850-***-****

Professional Synopsis

A professional with 14 years of experience in International Freight Forwarding, Cargo Operations, and Logistics Services.

Expert in devising business development plans for ameliorating revenue growth.

Capable in resourcefully designing, implementing & managing logistic solutions particularly in CIS, Central Asia and Middle East Regions.

An effective communicator, team leader & performer with strong analytical, problem-solving & organizational skills.

Core Competencies

Strategy Planning/ Business Development

Responsible for overall profitability of operations and accountable for strategic utilization and deployment of available resources to achieve organizational objectives

Planning & budgeting the entire operations and working on the pricing policies.

Operations' Supervision

Identifying & associating business/ network associates for tapping a deeper market & ensuring high deliverables to the clients. Devised cost/ time-effective logistics plans.

Working in close coordination with the vendors to negotiate deals.

Liaising with authorities & customs officials, monitoring compliance to regulatory requirements and maintaining requisite papers & documents.

Customer Service

Building Relationship with clients to ensure continued business from them.

Ensuring delivery of quality services to the clients

Streamlining the operations for improvising the promptness & responsiveness to the clients.

Career Highlights

SEPEHRUN TARABAR INTERNATIONAL TRANSPORT CO. LTD., IRAN JAN 2009-DEC 2017

(LIMITED AGENT FOR KUEHNE + NAGEL INTERNATIONAL AG)

Operation Supervisor

The company is engaged in arranging transportation of goods in transit to/ from Commonwealth Independent States / Central Asian Republic/Afghanistan/Iran and specializes in movement of Heavy Lifts, Over-dimensional cargo besides standard containers. Areas of business other than transportation are 3PL Logistics provider, Warehousing, etc.

Job responsibilities

Spearheading business operations, having responsibility for strategic planning, pricing and overall profitability of operations.

Developing business plans for promoting service offerings and handling special projects.

Leading sales development initiatives and management of key accounts.

Maintaining effective business relations with transport association, vendors, and other significant parties.

PTB INT’L FREIGHT FORWARDING CO.(M&M MILITZER & MUNCH GROUP), IRAN JUNE 2004- DED2008

Operation and Documentation Coordinator

The company runs a fleet of 100 trucks in transporting international cargo to/from Iran under their license and responsibility. They offer international freight forwarding services by overland sea and air; and terminal/warehouse operation at Bandar Abbas and Tehran.

Job responsibilities

Streamlining the operations for improvising the promptness & responsiveness to the clients.

Responsible for development of strategies to control operations and improving productivity

Liaising with port authorities & customs officials, monitoring compliance to regulatory requirements and maintaining requisite papers & documents.

Ensuring delivery of quality services to the clients for achieving a high Customer Satisfaction Index

Educational Credentials

Degree Courses (Full-time)

BA in Public Administration from University of Tehran 1998 - 2004.

Diploma Courses

FIATA Diploma by (International Federation of Freight Forwarders Associations- FIATA) Switzerland 2006 - 2008

International Documentation & Law in Logistics & Transport from ITCA Iran in 2007

Commercial Business Correspondences from the University of Tehran in 2007

Shipping Procedures & Documentations with INCOTERMS (2000/ 2010) from Malaysian Export Academy in 2010

Customs Regulations and Procedures Certificate from Industrial Management Institute of Iran in 2016

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