Customer Service Representative

Darnell M. Rivera

*** ****** *** * *** Buffalo, NY 14201 716-***-**** 646-***-**** ********@*******.***

MAJOR SKILLS

Geographic Information Systems

Illustrator

Microsoft Office (Word, Excel, Access)

Quantitative and Qualitative Research

Fieldwork Analysis

Computer skills

Collecting and interpreting data

Writing Planning Reports and Comprehensive Plans

Environmental Analysis

Neighborhood Analysis

Census Data Analysis

EDUCATION

UNIVERSITY AT BUFFALO Buffalo, NY

Master of Urban Planning 3.42 GPA August, 2016 – May, 2018

Worked on a framework for the King Urban Life Neighborhood on the East Side in the City of Buffalo. I kept a database in GIS and Excel of vacant land and abandoned houses and mapped and geocoded locations. The data showed whether they were city-owned or from an outside interest.

Worked on establishing a framework for appropriate locations to locate solar panels within the city of Buffalo, as UB is attempting to increase its usage of solar power by 2030.

Worked on establishing a framework for the King Urban Life Neighborhood on Buffalo’s East Side. Presenting maps of existing vacant land parcels and abandoned buildings for infill development. Also establishing a framework for a community land trust.

BUFFALO STATE COLLEGE Buffalo, NY Bachelor of Science in Geography June, 2008 – May, 2013

While at Buffalo State, I took courses in ArcGIS, Geography of New York State, and took on an environmental planning project in Ft. Erie, Ontario, which required site visitation, environmental analysis of water, data collection, and report writing of findings of pollutants and recommendations for the town to adopt.

PROFESSIONAL EXPERIENCE

KR COMMUNICATIONS Buffalo, NY

Data Entry May, 2017 – September, 2017

During my tenure at KR Communications, my responsibilities were to take and confirm orders for DirecTV AT&T Internet customers. I was also taking phone calls from sales representatives who placed orders for customers. I confirmed that the customer was doing their job correctly and honestly. I made $12.00/hour when I was working here.

TRANSWORLD SYSTEMS, INC. Getzville, NY

Collector June, 2014 – April, 2016

During my tenure at Transworld Systems, Inc, I was a third-party collector for the United States Department of Education. My duties were to call people who were delinquent on federal student loans, workout a payment plan with them, to place them in right standing again to receive financial aid, and to avoid possible wage garnishments and taking of tax returns. During my tenure here, I made $17.00/hour, and by the end of tenure here I was making $13.25/hour due to layoffs and cutbacks.

LEISURE LIVING Tonawanda, NY

Customer Service Representative July, 2013 – January, 2014

During my tenure here, my responsibilities were to answer phones and resolve issues that customers were having with their products. It was also to process returns, place orders for customers, and take notes in a customer database. During my tenure here, I was making $9.00/hour.

BUFFALO POLICE ATHLETIC LEAGUE Buffalo, NY

Event Planner May, 2009 – August, 2013

During my tenure here, my responsibilities included event planning and coordination of local events in the Western New York areas such as Gus Macker, Subaru Race, and First Night Buffalo. During my tenure here I was making approximately $10.00/hour.

BUFFALO OFFICE OF STRATEGIC PLANNING Buffalo, NY

Seasonal Intern July, 2011 – August, 2012

Inspected the condition of proposed and existing community gardens within the City of Buffalo.

Used GIS to make a map of proposed and existing community gardens on vacant lots within the city.

Wrote a report on findings within the city.

Worked on the Buffalo Comprehensive Plan and assisted with Buffalo Green Code.

Collected data for the Black Rock-Riverside neighborhood.

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