Customer Service Supervisor

JOHN SIERRA

**** ** *** *** *****, FL *****

PH: 786-***-****

OBJECTIVE:

I am seeking a position in which I can apply my 25 years of experience in logistics, and project management. I am a motivated, energetic, and goal oriented person, with experience in personnel supervision, team building and time management. Employment history:

03/2018 - present HPL - Apollo Perishable Logistics (company merger between HPL & Apollo) Exports Supervisor

Responsibilities:

Responsible for the implementation of the export department, due to new management requirements to move the company from a mostly import / distribution operation to an operation focusing mainly on exports.

Training the customer service department in air export operations and assuring compliance.

Responsible for the supervision and administration of the Perishable Air Export, Ocean Export, and Domestic Shipping departments consisting of 6 employees.

Negotiating rates and services with Air and Ocean carriers.

Assigning and delegating task and ensuring employee compliance.

Implementing procedures and assuring compliance with the various governmental agencies including US Customs, TSA, FDA, USDA, USDC.

Manage employee schedules.

Review and approve timecards before submitting to the payroll department. 01/2015 – 03/2018 HELLMANN PERISHABLE LOGISTICS (HPL) Perishable Logistics Supervisor – Multi Product Supervisor Responsibilities:

Responsible for the supervision and administration of the Perishable Produce, Seafood, and Shipping departments consisting of 12 employees.

Assigning and delegating task and ensuring employee compliance.

Implementing procedures and assuring compliance with the various governmental agencies including US Customs, TSA, FDA, USDA, USDC.

Perform and document yearly employee reviews.

Manage employee schedules.

Review and approve timecards before submitting to the payroll department.

Prepare sales presentations for potential customers. 06/2010 – 01/2015 HELLMANN PERISHABLE LOGISTICS (HPL) Customer Service Supervisor

Responsibilities:

Responsible for the customer service department consisting of 6 employees.

Creating matrix, flow charts and performance reports.

Communicating with our customers to assure that they are receiving the services that they expect in a timely and effective manner. Implementing corrective actions if they are not.

Training new employees and evaluating their performance.

Performing warehouse tours for potential customers.

Communicating with the various departments to assure that specific customer requirements are adhered to.

Conflict resolution.

08/2001 – 06/2010 HELLMANN PERISHABLE LOGISTICS

Perishable Logistics Coordinator

Responsibilities:

Process Air and Ocean shipments, which includes making bookings, coordinating transportation, acquiring rates, cutting Air Waybills and Bills of Lading.

Tracking shipments until they reach their final destination

Prepare load forms instructing the warehouse how to load the containers

Prepare Health Certificates and coordinate inspections for Meat, Poultry, and Dairy products with the appropriate governmental agencies.

Prepare SED (Shippers Export Declarations) through US customs AES system.

Open lots, process orders, maintain inventory, invoicing.

Coordinate Quality Control Inspections for the Walmart / Sams Club account.

In charge of “Special” or “Project” shipments, vehicle exports, live animal shipments, and pharmaceuticals, hazardous materials.

Maintain Pallet Movement reports for Walmart.

Make delivery appointments for the cruise ship accounts such as NCL, Residensea, And Crystal Cruise Lines.

06/2000 – 04/2001 DANZAS-AEI (currently known as DHL Logistics) International Airfreight Supervisor

Responsibilities:

Responsible for the Air Export department consisting on 3 employees.

Process Air shipments which includes making bookings, coordinating transportation, acquiring rates, cutting Air Waybills.

Tracking shipments until they reach their final destination

Prepare SED (Shippers Export Declarations) through US customs AES system.

Negotiating rates and block space agreements with the airlines.

Manage employee schedules.

03/1998 – 06/2000 Air Express International

Intel Project Manager / Account Coordinator

Responsibilities:

Oversee the Intel Microprocessors account for the Miami Cross Dock.

Implement handling procedures for “High Value” freight with inbound / outbound carriers, and ensure carrier compliance.

Responsible for arranging security escorts for multi-million dollar shipments, to and from carrier premises.

Perform security audits with the inbound / outbound carriers. 12/1995 – 03/1998 Air Express International

Breakbulk Specialist

Responsibilities:

Breakdown and distribute cargo consolidations

Process shipments through the AMS system

Prepare arrival notice and notify customers of cargo availability

Invoicing and general data entry

06/1993 – 12/1995 Pioneer General, Inc

Import Agent

Responsibilities:

Handle import Air and Ocean shipments

Obtain arrival confirmations from the airlines and steamship companies

Process US Customs documentation including customs forms 3461, 7501, 7512 single entry bonds.

Invoicing and general data entry.

EDUCATION:

Art Institute of Ft. Lauderdale

Miami Dade Community College

Southwest Miami Senior High

LANGUAGES:

Fluent English

Fluent Spanish

Basic Japanese

Esperanto

Certifications:

DG Hazmat certified, CTPAT, TSA certified (STA # 39E034FC5E17) Skills:

Office: Word, Excel, Power Point, Access.

Graphics: Adobe Photoshop, Adobe Illustrator, Flash, Corel Draw, Corel Photo Motion Graphics / Editing: Adobe After Effects, Adobe Premiere 3D Modelling & Animation: 3D Studio Max, Poser, Zbrush, Rhino Extra-Curricular:

Volunteer with the Miami Power Team Foundation, which helps mentally handicapped and terminally ill children. Freelance graphic artist.

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