Manager Customer Service

BULK - REPACK - SHIPPING -RECIEVING AND FORKLIFT MANAGER

Accomplished and detail-oriented professional, with over 19-year proven track record of providing astute broad-based warehouse management system and inventory control experience, combined with extraordinary results in voice recognition, labor management and regulatory standards. Possess thorough understanding of managing multiple buildings inventory and transferring products, with the ability to create new organizations, spearhead change, and execute innovative and sustainable initiatives.

þA proactive team player, with outstanding interpersonal, collaboration and problem-solving skills, along with excellent communication and presentation skills.

þEstablished a reputation for delivering high quality work on time, managing a broad range of responsibilities, and striving under pressure.

þWilling to relocate, with an aptitude to address cultural diversity.

þCommitted to continuous improvement and fostering a working environment that encourages collaboration and optimizes team performance.

CORE COMPETENCIES

Inventory Control and Warehouse Management

Initiated and managed $34 million worth of inventory, including grocery, perishable and frozen, RF cycle counts and loading, product rotation, code date control, aged inventory reduction, vendor product reconciliation, root cause analysis (RCA) of warehouse errors and documentation, customer credits, SKU re-slotting, inventory budget, multiple outside storage facilities and system reconciliation.

Streamlined daily inventory control operations, such as cycle counts, inventory gain/loss reporting, customer credits and customer service level.

Resolved conflicts that could impact daily inventory and customer service level through enforcing immediate corrective actions.

Monitored outside storage to guarantee proper rotation and achieve product integrity.

Administered the entire pallet replenishment and put-away operations, ensuring inventory and location accuracy.

Production increase of 65% in both Bulk and Shipping departments based on production standards.

Growth and Development Impacts

Served as proactive team player for Nash Finch in developing “One way of working policies” for all divisions.

Vocollect system, and pioneered cycle count and outside storage count process.

Developed the process that facilitated the transfer of product process for outside storage facilities, prior to customer needs.

Team building classes and techniques

Legal and Regulatory Compliance

Consistently ensured that progressive coaching and counseling concepts were conducted according to established company policies and procedures.

Complied with all regulatory standards for safety, quality and good manufacturing and warehouse practices.

Demonstrated in-depth knowledge of Union Collective Bargaining Agreements.

OSHA compliance

General Management

Provided performance management activities, including annual performance appraisals as well as training and career development plans design.

Engaged in Safety Committee meetings as required.

Performed associate focus groups and meetings to accumulate ideas, address issues of concerns and foster positive associate relations.

Ensured proper coordination of emergency customer orders to ensure on-time delivery with accuracy.

Leadership and Team Building

Utilized and executed improvement initiatives that increased staff efficiency, improved profitability and reduce expenses. Oversaw slotting, voice, rotation procedures and outside storage buildings.

Spearheaded and mentored warehouse operations managers and supervisors on the efficient inventory control policies and procedures.

Notified warehouse senior management of all operating issues and problems, recommending and implementing corrective action to ensure quality warehouse operations and customer service.

Finance and Budget Management

Ensured achievement of daily, weekly and quarterly goals, which includes accomplishing department budget goals.

Submitted and ensured accurate payroll records for timely processing.

WORK HISTORY

INVENTORY CONTROL MANAGER Nash Finch Lima, Lima, OH 2004–2011

INVENTORY CONTROL MANAGER Roundy’s Inc., Lima, OH 1997–2004

INVENTORY CLERK Scott Lad Lima, Lima, OH 1996–1997

REPACK MANAGMENT Family Dollar Distribution Odessa, Texas 2012

BULK AND SHIPPING MANAGER Family Dollar Distribution Odessa, Texas 2012 -2013

RECIEVING FORKLIFT MANAGER FAMILY DOLLAR DISTRIBUTION INDIANA. 2013-2014

BULK AND SHIPPING MANAGER Family Dollar Distribution Odessa, Texas 2014- Present

RECIEVING FORKLIFT MANAGER FAMILY DOLLAR DISTRIBUTION

SAFETY COMMITTEE CORDINATOR WITH ASSOCIATES

EDUCATION

DEGREE IN COSMETOLOGY

Apollo Career Center Shawnee, OH

Coursework: Business

(GPA: 3.5)

TRAININGS

Attended numerous trainings on:

Root Cause Analysis and Carrot Training

Harassment Training

Union Contract Training

Conducting Effective Interviews

Diversity Awareness

Harassment and Discrimination in workplace

Situational Leadership

Progressive Counseling

Correcting Employee Performance and Praising Employee Performance

Team Building

Dealing with Conflict

Role of a Supervisor/Manager/Operations Manager as needed

Foundations of Management

Numerous Drug, Alcohol and Safety Classes

RF (Voice, Loading and Cycle Counts)

CPR Certified

TECHNICAL ACUMEN

Microsoft Office Applications (Word and Excel)

Exe/Systems Administrator (Warehouse Computer System)

System Administrator for Vocollect (Voice Selection System)

AS400 (Warehouse Billing System) Lotus Notes Cognos Kronos [ Catalyst

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