Customer Service Life Insurance

Kismet Roundtree

*** ****** **** ****** **

Cell 972-***-****

Career Objective: To achieve a position in a professional environment with a stable company with a long-range goal of achieving corporate advancement.

Skills:

Experience working with Maestro, CitiLink, CACS, National Data Ledger, AACER, File Net, DRI, Faxcom, Symphony, Dunn &Bradstreet, Equifax

Working with Audits

Customer Service Rep for Mortgage

Quality Control

Insurance underwriter

Experience working in Collection/Billing

Credit Monitoring/ Commercial Credit

Account Analysis / Evaluating Application

Bank Reconciliation/Money Wiring

Loan Document Review

Paid Taxes

Claims processor for home owner and vehicle warranties

Sold mortgage life insurance

Proficient at Microsoft Office

Excellent Communication Skills with the ability to communicate with all levels of personnel

Education:

Eastfield College, Mesquite, TX – August 1983 to December 1984 – Nursing

Special Agent’s License for Associates Insurance August 1988

Work History:

Bankruptcy Auditor 08/2013- 12/2015

Mortgage Loan Litigation Dept 08/2012-08/2013

Loss Mitigation Short sale agent 12/2011-08/2012

Homeowners Service Agent 06/2011-12/2011

Diner’s Business Service 08/2007-06/2011

Collector/ Oil Credits 04/2005-08/2007

Collection outstanding debts on oil cards; receive incoming calls from clients as well as personal individuals to pay on their account.

CitiGroup/Travelers Insurance Company – Las Colinas, TX 06/1985 – 12/2015

Quality Control Coordinator

Preparation of monthly reporting delinquency, notification to branches and agents of delinquent accounts, preparation of wholesale reporting for accounting deposits, tracking of account differences, public relations phone calls on collection account, testing of Microsoft Access tracking system.

References:

Available upon request

Contact this candidate